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Job Opportunities

UNHCR offers opportunities in a wide range of functional areas where you can achieve your professional goal to be a humanitarian. Join the organization and help make a difference at a time when more people than ever need our help.

 

Office of the United Nations High Commissioner for Refugees (UNHCR) invites applications for the below post:

ICT/ Admin Associate (Representation in China)
Associate External Relations Officer (Representation in China)
Donor Care Assistant 

Office of the United Nations High Commissioner for Refugees (UNHCR) invites applications for the below post.

 

Functional Title        : ICT/Admin Associate

Position No.              : 10029470

Contract/Grade         : Fixed Term Appointment, G6

Duty Station              : Beijing, China

Section/Unit              : Admin/Programme

Entry on Duty           : Immediate

Duration                    : One year (extendable subject to satisfactory performance and availability of funds)

 

Application closing date:  02 November 2018, Beijing time

 

  1. General Background

The Office of the United Nations High Commissioner for Refugees was established on December 14, 1950 by the United Nations General Assembly. The agency is mandated to provide protection (including assistance) and seek durable solutions for millions of refugees around the world. In the People’s Republic of China, UNHCR registers and conducts refugee status determination for those seeking asylum, working to help refugees find solutions to their situations. UNHCR is involved with ensuring support for the protection of refugees, and works with Government authorities to build domestic capacity. In addition, it has a specific mandate for the prevention and addressing situations of statelessness.

 

  1. Organizational Context

 

The Senior Finance Assistant will be supervised by the Admin/Programme Officer who defines work objectives and provides regular advice and guidance. The incumbent also refers to UNHCR Manuals and relevant policy papers on financial issues. The incumbent assists with the processing of financial transactions. S/he keeps frequent contact with staff at various levels in the office and with bank officials to exchange information.

 

  1. Responsibility
  • Perform personnel work including interpretation and processing of entitlement, issuance of contracts, maintenance of various personnel records and files.
  • Assist in the recruitment of General Service staff for non-specialized work including evaluating candidate applications, administering recruitment exams if applicable, conducting preliminary interviews of candidates; assign General Service staff to meet work requirements.
  • Collect information and assist in conduct of surveys on local cost of living, daily subsistence allowance criteria, local salaries for office and servicing staff, house rentals.
  • Arrange for and/or attend meetings on day-to-day administrative matters, participate in discussions of new or revised procedures and practices, interpret and assess the impact of changes and make recommendations for follow-up action.
  • Prepare, on own initiative, correspondence, reports, evaluations and justifications, as required, on general administrative or specialized tasks which may be of a confidential nature within the assigned area of responsibility.
  • Assist in maintaining necessary budgetary control records.
  • In addition to general administration responsibilities, may also supervise directly or indirectly, activities concerned with office and grounds maintenance, security, transport and similar services.
  • Arrange for requisition of office supplies and equipment and arrange for control of distribution and maintenance of appropriate inventory records.
  • Assist in on-site needs assessment and installation and maintenance of UNHCR Telecommunications and IT equipment.
  • In consultation with the Senior Regional ICT officer, establish the ICT requirements in field operations, taking into account the overall IT and Telecom strategy of the region, the operational needs and the security constraints.
  • Install and configure the most appropriate type of UNHCR IT and Telecommunications systems (Telephony, and satellite systems) to meet the field and emergency operations immediate ICT needs.
  • Ensure that the equipment under his/her responsibility is in good working condition, by inspecting regularly the hardware and installations. If required, arrange promptly repairs or replacement as necessary according to established procedures.
  • Provide each office, where equipment is installed, with full information for their asset management records.
  • If applicable, keep a proper inventory level of all sites spares and return spare parts for repair/replacement.
  • Monitor and maintain the LAN, Network Servers, Printers, LAN points, Hubs, Patch pane, etc. to prevent faults occurring.
  • Add or remove users from the Network.
  • Assist in the maintenance of accurate records of users and usage of the Network.
  • Carry out minor hardware maintenance.
  • Provide Technical Briefing/Training on the equipment to local ICT resources and users ensuring that they are able to maintain/use the equipment.
  • Assist in the development and configuration of IT and Telecom Equipment/Kits used in field operations and emergencies.
  • Perform other relevant duties as required.
  1. Essential Minimum Qualifications and Professional Experience Required
  • Completion of secondary education with certificate/training in Business Administration, Finance, Office Management, Human Resources, ICT or other related fields.
  • Minimum 6 years of previous job experience relevant to the functions or particularly on IT systems, PABX, Cisco routers and satellite modems.
  • Computer skills (MS office and People soft applications).
  • Fluency in English and working knowledge of local language (as applicable in the duty station).
  1. Desirable qualifications and competencies
  • Knowledge of UNHCR administrative and financial rules and procedures.
  • Knowledge and working experience of MSRP HR, Finance and EPM Budget applications.
  • Completion of UNHCR learning programmes or specific training relevant to functions of the position.
  • Hands-on experience with wireless and VoIP systems, electricity, generators, lightning protection an asset.
  • Training experience.
  • Knowledge of another relevant UN or local languages.

 

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Applicants who wish to be considered for this vacancy should send their (I) Letter of

Motivation, (ii) CV, and (iii) signed Personal History Form (available at <http://www.unhcr.org/hk/wp-content/uploads/sites/13/2017/10/UNHCR_Personal_History_Form_October-2017.zip>) by email to [email protected] with subject “ICT-Admin Associate G6

(Post No. 10029470)” no later than 02 November 2018.

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Note:

 

  • Incomplete applications will not be considered.
  • Only those short-listed for interviews will be notified and invited for written test and interview.

 

 

Office of the United Nations High Commissioner for Refugees (UNHCR) invites applications for the below post.

 

Functional Title        : Associate External Relations Officer

Position No.              : 10029466

Contract/Grade         : Fixed Term Appointment, NB

Duty Station              : Beijing, China

Section/Unit              : External Relations

Entry on Duty           : Immediate

Duration                    : One year (extendable subject to satisfactory performance and availability of funds)

 

Application closing date:  02 November 2018, Beijing time

 

  1. General Background

The Office of the United Nations High Commissioner for Refugees was established on December 14, 1950 by the United Nations General Assembly. The agency is mandated to provide protection (including assistance) and seek durable solutions for millions of refugees around the world. In the People’s Republic of China, UNHCR registers and conducts refugee status determination for those seeking asylum, working to help refugees find solutions to their situations. UNHCR is involved with ensuring support for the protection of refugees, and works with Government authorities to build domestic capacity. In addition, it has a specific mandate for the prevention and addressing situations of statelessness.

 

  1. Organizational Context

The Associate External Relations Officer will be directly supervised by the Senior External Relations Officer who provides guidance on the applicable procedures. Advice may also be provided by relevant functional units at HQ. External contacts are with a broad range of partners and stakeholders, including inter alia, government, media, embassies, donors, UN agencies, NGOs and other national and international organizations, as well as general public on matters of importance to the Organization.

 

  1. Responsibility
  • Stay abreast of the challenges posed by the political context, the UN and humanitarian reform, and institutional developments in the area of forced displacement and humanitarian operations;
  • Assist the implementation of a communications strategy that generates support for UNHCR’s operations from external partners (e.g. the general public, governments, partners, media, academia, NGOs, private sector and persons of concern);
  • Assist in the dialogue with donors and embassies and provide relevant information on UNHCR operations and financial requirements by organizing regular briefings, bilateral meetings and missions and responding to donors’ requests for information on ad hoc basis;
  • Through a consultative process with headquarters, disseminate information on UNHCR’s global funding situation and mobilize additional funds to implement programmes and projects aimed at enhancing the quality of protection for persons of concern in the country operation;
  • Assist in the coordination of the drafting of, situation reports, briefing notes, background material, talking points, fact sheets, press releases and articles;
  • Draft narrative and financial reports on contributions in compliance with specific donor requirements;
  • Monitor earmarking level of funding for UNHCR Country operation and ensure appropriate visibility for donor contributions in compliance with UNHCR guidelines and specific donor requirements;
  • Participate on behalf of the Representative and other supervisors in inter-agency cooperation and communication strategies, initiatives and tools;
  • Assist in the management of information flows within the country operations by identifying priority matters, securing, analyzing and disseminating documentation and information to support country operations and corporate communication processes and priorities;
  • Consolidate information on UNHCR’s country operations and identify appropriate messages for campaigns and appeals;
  • Propose events and initiatives (e.g. commercial, cultural, political and sports) to promote the work of UNHCR and take action as appropriate;
  • Support the management of media relations by, inter alia, responding to direct queries, publishing press releases, handling interview requests and organizing regular briefings and visits to country operations;
  • Promote visibility of UNHCR’s work and advocate for support for the people of concern through providing inputs for social media and other web content;
  • Organize missions to the field and press briefings for external parties as required;
  • Perform other related duties as required.

 

  1. Essential Minimum Qualifications and Professional Experience Required
  • Undergraduate degree (equivalent of a BA/BS) in Political or Social Sciences, International Relations, Journalism, Communications, or other related fields plus minimum 3 years of previous work experience relevant to the function. Graduate degree (equivalent of a Master’s) plus 2 years or Doctorate degree (equivalent of a PhD) plus 1 year of previous relevant work experience may also be accepted;
  • Highly developed drafting ability in working language of duty station;
  • Excellent command of English (written and oral) and working knowledge of another UN language;
  • Very good knowledge of Chinese and local institutions.

 

  1. Desirable qualifications and competencies
  • Working knowledge of another UN language depending on country of assignment;
  • Experience in (UNHCR) humanitarian operations in the Field;
  • Excellent computer skills (MS Word, Excel and Power Point essential), exposure to graphic design software;
  • Fund-raising and programming/programme management experience;
  • Excellent communication skills;
  • Experience of working with social media.

 

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Applicants who wish to be considered for this vacancy should send their (i) motivation letter, (ii) CV, (iii) fact sheet* and (iv) signed Personal History Form (available at <http://www.unhcr.org/hk/wp-content/uploads/sites/13/2017/10/UNHCR_Personal_History_Form_October-2017.zip>) by email to [email protected] with subject “Associate External Relations Officer NB (Post No. 10029466)” no later than 02 November 2018.

 

  • For Internal Applicants only

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Note:

 

  • Incomplete applications will not be considered.
  • Only those short-listed for interviews will be notified and invited for written test and interview.

Donor Care Assistant (Renewable Contract, LICA 1)

 

Office of the United Nations High Commissioner for Refugees (UNHCR) is recruiting a Donor Care Assistant, to execute a series of donor retention programmes and assist the supervisor in supporting donor care operations in UNHCR Hong Kong and Macao SARs.

 

Requirements and experience:

 

  • Completion of the secondary level schooling or vocational training equivalent to secondary school level;
  • Minimum 2 years working experience with at least 1 year proven experience in fundraising work related to donor service and data processing, gained in Hong Kong fundraising market;
  • Experience in answering donor/customer enquiry by phone and by email;
  • Proficiency in written and spoken Chinese (Cantonese and Mandarin) and English;
  • Good writing skills for donor communications materials;
  • Knowledge of MS Office especially MS Word and MS Excel;
  • Attention to details, high accuracy and result oriented;
  • Ability to collaborate with others, with a flexible and positive attitude;
  • Strong communication and interpersonal skills;
  • Able to work independently and under pressure; and
  • Customer service oriented.

 

Responsibilities:

 

  • Under the supervision of the Assistant PSP Officer – Donor Care (NOA), to work closely with UNHCR and supporting the implementation of the Donor Care Programme of UNHCR’s Private Sector Partnerships Unit, in particular on donor service and donor information processing;
  • Assist the supervisor in processing monthly donation, informing and advising the supervisor in case of inaccuracy and special occurance;
  • Assist the supervisor in processing the one-off donation transactions;
  • Confirm donors’ personal details, as appropriate, before entering accurate information into the database;
  • Assist in taking inbound calls to respond to donors’ enquiries, making record and reporting public enquiries to senior staff;
  • Assist in following up with donors, by phone, by post and by electronic mail, in relation to donation transaction issues and donor enquiries;
  • Conduct telephone fundraising campaigns as required;
  • Assist the supervisor in writing donor communications materials and forward to donors; and
  • Undertaking other duties as assigned by her/his supervisor.

 

Closing date: 1 November 2018

 

Applicants who wish to be considered for this vacancy should send their (i) signed Personal History Form (available at <http://www.unhcr.org/hk/wp-content/uploads/sites/13/2017/10/UNHCR_Personal_History_Form_October-2017.zip>), (ii) motivation letter, and (iii) CV (no photos) by email only to [email protected]. Please ensure that they are sent with the titles “your name Personal History Form”, “your name Motivation Letter” and “your name CV”. Please put “UNHCR – Donor Care Assistant (LICA 1)” in the email subject line.

 

Only shortlisted candidates will be notified and invited for interview and written test.