{"id":13685,"date":"2023-06-22T21:28:48","date_gmt":"2023-06-22T21:28:48","guid":{"rendered":"https:\/\/www.unhcr.org\/digitalstrategy\/?page_id=13685"},"modified":"2025-09-25T12:52:32","modified_gmt":"2025-09-25T12:52:32","slug":"working-digitally","status":"publish","type":"page","link":"https:\/\/www.unhcr.org\/digitalstrategy\/working-digitally\/","title":{"rendered":"Working digitally"},"content":{"rendered":"\n[et_pb_section fb_built=”1″ disabled_on=”off|on|on” _builder_version=”4.21.0″ _module_preset=”default” background_color=”#D4D0C6″ custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” width=”100%” max_width=”100%” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2023\/06\/800×500-digital-working.jpg” alt=”A South Sudanese refugee collects water at Bidibidi refugee settlement in Yumbe district, northern Uganda. The water delivery system uses a series of networked, ultra-sonic water-level sensors that are installed in the tanks of delivery trucks as well as static water tanks in refugee settlements. The sensors provide real-time data on deliveries and consumption. It is based on the \u201cInternet of Things\u201d \u2013 physical objects fitted with sensors in order to connect and exchange data over the internet. \u00a9 UNHCR\/Jiro Ose” title_text=”800×500-digital-working” force_fullwidth=”on” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” next_background_color=”#E4E1D9″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”#E4E1D9″ background_image=”https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2023\/06\/1920-digital-working.jpg” background_position=”center_right” custom_padding=”||150px|||” custom_padding_tablet=”||150px|||” custom_padding_phone=”||40px||false|false” bottom_divider_style=”curve2″ bottom_divider_height=”120px” bottom_divider_height_tablet=”60px” bottom_divider_height_phone=”40px” bottom_divider_height_last_edited=”on|desktop” background_color_phone=”#D4D0C6″ background_last_edited=”on|phone” background_enable_color_phone=”on” use_background_color_gradient_phone=”off” background_enable_image_phone=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” header_font=”|700|||||||” header_font_size=”60px” header_2_font=”||||||||” background_color=”rgba(212,208,198,0.83)” max_width=”480px” custom_margin=”||0px||false|false” custom_margin_tablet=”||30px||false|false” custom_margin_phone=”||30px||false|false” custom_margin_last_edited=”off|desktop” custom_padding=”30px|30px|30px|30px|true|true” custom_padding_tablet=”||||false|false” custom_padding_phone=”0px|0px|0px|0px|false|false” custom_padding_last_edited=”on|phone” animation_style=”fold” animation_direction=”left” text_text_color_phone=”#0072BC” text_text_color_last_edited=”off|phone” text_font_size_tablet=”38px” text_font_size_phone=”24px” text_font_size_last_edited=”off|desktop” header_text_color_phone=”#000000″ header_text_color_last_edited=”off|desktop” header_font_size_tablet=”60px” header_font_size_phone=”40px” header_font_size_last_edited=”on|phone” header_2_text_color_tablet=”” header_2_text_color_phone=”#000000″ header_2_text_color_last_edited=”on|phone” background_layout_tablet=”dark” background_layout_phone=”light” background_layout_last_edited=”off|desktop” global_colors_info=”{}” custom_padding__hover_enabled=”off|desktop”]

PRIORITY OUTCOME<\/strong><\/p>\n

WORKING
DIGITALLY<\/h1>\n

Outcome<\/h2>\n

UNHCR utilizes innovative digital solutions tools and builds the skills necessary to transform delivery, collaboration and knowledge management to work more efficiently and effectively.<\/span><\/p>\n

 <\/p>\n

Photo credit: \u00a9 UNHCR\/Jiro Ose<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”#E4E1D9″ custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]

Current context<\/h2>[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]

Digital approaches can transform the way we deliver our work, whether in large well-connected offices or remote field locations.<\/p>\n

    \n\t
  • UNHCR <\/span><\/strong>is engaging in a coordinated and focused business transformation<\/strong> to optimize processes and systems.<\/li>\n\t
  • We are collaborating with UN partners to develop systems that meet shared requirements, such as collaboration on a UN Payment Gateway.<\/li>\n\t
  • The pandemic catalyzed the use of digital tools to engage UNHCR\u2019s workforce<\/span><\/strong>, enabling effective <\/span>collaboration across multiple countries and reducing the need for travel.<\/li>\n\t
  • There has been a proliferation of online communication and collaboration tools<\/span><\/strong> creating increased training needs and guidance on the most appropriate tool to use.<\/span><\/li>\n\t
  • Digital tools are not always accessible to workforce with disabilities.<\/span><\/strong><\/li>\n\t
  • UNHCR colleagues in remote conditions may have lower bandwidth. Systems must be optimized for all connectivity levels.<\/span><\/strong><\/li>\n\t
  • Global approaches to digital workplace and intranet solutions exist but localized, personalized digital workplace experiences are harder to create.<\/span><\/strong><\/li>\n\t
  • Knowledge management should be optimized. <\/span><\/strong>Knowledge needs to be preserved, organized and shared across the organization. This is especially relevant in a rotational system where knowledge needs to be frequently passed on.<\/span><\/li>\n<\/ul>[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2023\/06\/800-digital-working-1.jpg” alt=”Ethiopia. Separated siblings start a life in exile with their grandmother and uncle” title_text=”800-digital-working-1″ show_bottom_space=”off” _builder_version=”4.21.0″ _module_preset=”default” sticky_limit_bottom=”row” scroll_vertical_motion=”0|50|50|100|-4|0|4″ global_colors_info=”{}”][\/et_pb_image][et_pb_text module_class=”caption” _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”||0px|||” text_font_size_tablet=”” text_font_size_phone=”” text_font_size_last_edited=”on|desktop” global_colors_info=”{}”]

    A UNHCR colleague using his laptop computer while speaking with newly arrived refugees in Mirqaan Settlement, Ethiopia. <\/span>\u00a9UNHCR\/Diana Diaz<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”#D4D0C6″ top_divider_style=”curve2″ top_divider_color=”#E4E1D9″ top_divider_flip=”vertical” top_divider_style_last_edited=”off|phone” top_divider_height_tablet=”60px” top_divider_height_phone=”40px” top_divider_height_last_edited=”on|tablet” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]

    Five-year results<\/h2>[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]

    By the end of 2026, UNHCR will have:<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]

      \n
    • Carried out its Business Transformation Programme, which leverages cloud-based technology to simplify and streamline a range of processes including planning, budgeting, finance, human resources, and resource mobilization.<\/span><\/li>\n
    • Re-designed business processes to enable us to work more efficiently and optimize opportunities for digital innovation. <\/span><\/li>\n
    • Implemented a new digital workplace delivering relevant localized and personalized content. Ensuring that UNHCR\u2019s personnel and partners are equipped to effectively collaborate and share knowledge internally and with key partners. <\/span><\/li>\n<\/ul>[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]
        \n
      • Provided a digital workplace where all communications and tools are accessible to those with disabilities.<\/span><\/li>\n
      • Identified, assessed and scaled up new digital solutions, with consideration on use in areas with low\/no connectivity and in fragile conflict-affected settings. <\/span><\/li>\n
      • Cooperated with UN partners to develop systems to meet mutual needs.<\/span><\/li>\n
      • Enabled UNHCR\u2019s workforce to have completed the digital training needed to empower them to meet their objectives.<\/span><\/li>\n<\/ul>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”#E4E1D9″ global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” custom_css_main_element=”display: flex; flex-direction: column; justify-content: center;” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]

        Priority actions<\/h2>[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” locked=”off” global_colors_info=”{}”]

        UNHCR will:<\/p>\n

          \n
        • Finalize roll out of new business systems ensuring high-end user experience and interoperability.<\/span><\/li>\n
        • Implement new digital workplace communication and collaboration platforms with a focus on knowledge management and sharing between regions, with partners and inter-agency.<\/span><\/li>\n
        • Encourage digital innovation at field level through the Digital Innovation Fund.<\/span><\/li>\n
        • Assess all digital tools for accessibility and put in place a roadmap for a digitally accessible workplace.<\/span><\/li>\n
        • Develop a digital planning toolkit for national and regional long-term strategies including planning guidance, indicators and maturity assessments.<\/span><\/li>\n
        • Put in place a coordination framework to track the development of local solutions and assess the potential for cross-operational reuse.<\/span><\/li>\n
        • Establish a Digital Network of Excellence delivering digital training and a capacity-building programme, best practices and guidance on standards. <\/span><\/li>\n
        • Ensure that sustainability and the preservation of the organization\u2019s data are considered for all new and existing solutions.<\/span><\/li>\n<\/ul>[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Products” module_id=”dts-stories” _builder_version=”4.20.0″ _module_preset=”default” background_color=”#b7b5ac” min_height=”915.3px” top_divider_style=”curve2″ top_divider_color=”#E4E1D9″ top_divider_flip=”vertical” top_divider_height_tablet=”50px” top_divider_height_phone=”30px” top_divider_height_last_edited=”on|phone” global_module=”13509″ saved_tabs=”all” locked=”off” collapsed=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” header_text_color=”#FFFFFF” header_2_font=”||||||||” header_2_line_height=”1.1em” custom_margin=”||0px||false|false” header_2_font_size_tablet=”40px” header_2_font_size_phone=”24px” header_2_font_size_last_edited=”on|desktop” global_colors_info=”{}”]

          The strategy in action<\/h2>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row make_equal=”on” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blog fullwidth=”off” posts_number=”3″ include_categories=”13,7,11,9,15″ show_author=”off” show_date=”off” show_excerpt=”off” show_pagination=”off” module_class=”blog-equal-height” _builder_version=”4.21.0″ _module_preset=”default” header_level=”h3″ header_font=”|700|||||||” body_text_color=”#000000″ meta_font=”|||on|||||” meta_text_color=”#0072bc” meta_font_size=”12px” read_more_font=”|700||on|||||” background_color=”RGBA(255,255,255,0)” border_color_all=”#efefef” global_colors_info=”{}”][\/et_pb_blog][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6Ijc4MyJ9fQ==@” button_text=”Read all case studies” button_alignment=”center” _builder_version=”4.21.0″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_color=”#000000″ button_bg_color=”rgba(255,255,255,0.82)” box_shadow_style=”preset3″ locked=”off” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"

          UNHCR utilizes innovative digital solutions tools and builds the skills necessary to transform delivery, collaboration and knowledge sharing in order to work more efficiently and effectively.<\/p>\n","protected":false},"author":28,"featured_media":13689,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-13685","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nWorking digitally - UNHCR Digital Transformation Strategy<\/title>\n<meta name=\"description\" content=\"UNHCR transforms delivery and collaboration through inclusive digital tools, empowering teams across all locations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.unhcr.org\/digitalstrategy\/working-digitally\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Working digitally - UNHCR Digital Transformation Strategy\" \/>\n<meta property=\"og:description\" content=\"UNHCR transforms delivery and collaboration through inclusive digital tools, empowering teams across all locations.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.unhcr.org\/digitalstrategy\/working-digitally\/\" \/>\n<meta property=\"og:site_name\" content=\"UNHCR Digital Transformation Strategy\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-25T12:52:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2023\/06\/800x500-digital-working.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"500\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.unhcr.org\/digitalstrategy\/working-digitally\/\",\"url\":\"https:\/\/www.unhcr.org\/digitalstrategy\/working-digitally\/\",\"name\":\"Working digitally - UNHCR Digital Transformation Strategy\",\"isPartOf\":{\"@id\":\"https:\/\/www.unhcr.org\/digitalstrategy\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.unhcr.org\/digitalstrategy\/working-digitally\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.unhcr.org\/digitalstrategy\/working-digitally\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2023\/06\/800x500-digital-working.jpg\",\"datePublished\":\"2023-06-22T21:28:48+00:00\",\"dateModified\":\"2025-09-25T12:52:32+00:00\",\"description\":\"UNHCR transforms delivery and collaboration through inclusive digital tools, empowering teams across all locations.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.unhcr.org\/digitalstrategy\/working-digitally\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.unhcr.org\/digitalstrategy\/working-digitally\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.unhcr.org\/digitalstrategy\/working-digitally\/#primaryimage\",\"url\":\"https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2023\/06\/800x500-digital-working.jpg\",\"contentUrl\":\"https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2023\/06\/800x500-digital-working.jpg\",\"width\":800,\"height\":500,\"caption\":\"A South Sudanese refugee collects water at Bidibidi refugee settlement in Yumbe district, northern Uganda. 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