{"id":13923,"date":"2024-08-16T11:15:53","date_gmt":"2024-08-16T11:15:53","guid":{"rendered":"https:\/\/www.unhcr.org\/digitalstrategy\/?page_id=13923"},"modified":"2026-02-09T08:55:43","modified_gmt":"2026-02-09T08:55:43","slug":"the-digital-gateway","status":"publish","type":"page","link":"https:\/\/www.unhcr.org\/digitalstrategy\/the-digital-gateway\/","title":{"rendered":"The Digital Gateway"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; next_background_color=&#8221;#fbeae7&#8243; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#fcf7f1&#8243; background_image=&#8221;https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2024\/08\/header-bakground-2.png&#8221; background_size=&#8221;contain&#8221; background_position=&#8221;center_right&#8221; custom_padding=&#8221;||150px|||&#8221; custom_padding_tablet=&#8221;||150px|||&#8221; custom_padding_phone=&#8221;||40px||false|false&#8221; 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_module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2024\/08\/DG-lockup-vertical-900px.png&#8221; title_text=&#8221;DG-lockup-vertical-900px&#8221; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;500px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;24px&#8221; text_line_height=&#8221;1.4em&#8221; header_font=&#8221;|700|||||||&#8221; header_font_size=&#8221;60px&#8221; header_2_font=&#8221;||||||||&#8221; background_enable_color=&#8221;off&#8221; max_width=&#8221;500px&#8221; custom_margin_tablet=&#8221;||30px||false|false&#8221; custom_margin_phone=&#8221;||30px||false|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding_tablet=&#8221;||||false|false&#8221; custom_padding_phone=&#8221;0px|0px|0px|0px|false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; animation_direction=&#8221;left&#8221; text_text_color_phone=&#8221;#0072BC&#8221; text_text_color_last_edited=&#8221;off|phone&#8221; text_font_size_tablet=&#8221;38px&#8221; text_font_size_phone=&#8221;24px&#8221; text_font_size_last_edited=&#8221;off|desktop&#8221; header_text_color_phone=&#8221;#000000&#8243; header_text_color_last_edited=&#8221;off|desktop&#8221; header_font_size_tablet=&#8221;60px&#8221; header_font_size_phone=&#8221;40px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; header_2_text_color_tablet=&#8221;&#8221; header_2_text_color_phone=&#8221;#000000&#8243; header_2_text_color_last_edited=&#8221;on|phone&#8221; background_layout_tablet=&#8221;dark&#8221; background_layout_phone=&#8221;light&#8221; background_layout_last_edited=&#8221;off|desktop&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover_enabled=&#8221;off|desktop&#8221;]<span data-contrast=\"auto\" xml:lang=\"EN-US\" lang=\"EN-US\" class=\"TextRun SCXW173817360 BCX0\"><span class=\"NormalTextRun SCXW173817360 BCX0\">UNHCR\u2019s Digital Gateway is transforming how communities engage with the organization, offering secure digital access to protection services, essential information, and solutions.<\/span><\/span><span data-contrast=\"auto\" xml:lang=\"EN-GB\" lang=\"EN-GB\" class=\"TextRun SCXW173817360 BCX0\"><span class=\"NormalTextRun SCXW173817360 BCX0\">\u00a0<\/span><\/span><span class=\"EOP SCXW173817360 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2024\/08\/circle-900px.png&#8221; alt=&#8221;Digital Gateway circle&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;400px&#8221; animation_style=&#8221;zoom&#8221; animation_duration=&#8221;1550ms&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#fbeae7&#8243; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; custom_padding=&#8221;20px|||||&#8221;]<\/p>\n<h3>What is the Digital Gateway?<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; custom_padding=&#8221;||0px|||&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span data-contrast=\"auto\" xml:lang=\"EN-GB\" lang=\"EN-GB\" class=\"TextRun SCXW29820103 BCX0\"><span class=\"NormalTextRun SCXW29820103 BCX0\">UNHCR\u2019s Digital Gateway is transforming how forcibly displaced and stateless people access information, services, and support. It provides a unified digital entry point to UNHCR, combining self-service tools<\/span><\/span><span data-contrast=\"auto\" xml:lang=\"EN-GB\" lang=\"EN-GB\" class=\"TextRun SCXW29820103 BCX0\"><span class=\"NormalTextRun SCXW29820103 BCX0\">\u00a0and multi-channel communication to improve access, efficiency, and accountability across operations.<\/span><\/span><span class=\"EOP SCXW29820103 BCX0\" data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>In a context of growing displacement and increasing pressure on humanitarian resources, the Digital Gateway supports a more sustainable way of working. By enabling people to access services remotely, update information digitally, and receive timely communication, the Gateway reduces administrative bottlenecks, limits unnecessary travel, and allows UNHCR staff to focus on complex protection needs that require in-person engagement.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; custom_margin=&#8221;20px||||false|false&#8221;]<\/p>\n<p><span data-contrast=\"auto\">The Digital Gateway empowers forcibly displaced and stateless people by offering:<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Accessible digital services<\/span><\/b><span data-contrast=\"auto\">, complementing existing in-person support.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Consistent communication across channels<\/span><\/b><span data-contrast=\"auto\">, including websites, messaging platforms, contact centres, kiosks, and social media.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Clear feedback and enquiry mechanisms<\/span><\/b><span data-contrast=\"auto\">, ensuring that community voices can be heard and acted upon.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Greater transparency and control over personal data<\/span><\/b><span data-contrast=\"auto\">, enabling individuals to exercise their data protection rights digitally.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; 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button_text=&#8221;Learn more about Digital Gateway Services&#8221; disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.27.4&#8243; _dynamic_attributes=&#8221;button_url&#8221; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#0072BC&#8221; button_icon=&#8221;&#xf054;||fa||900&#8243; custom_margin=&#8221;||18px|||&#8221; box_shadow_style=&#8221;preset3&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][et_pb_button button_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE0MTAxIiwiZW5hYmxlX2h0bWwiOiJvZmYifX0=@&#8221; button_text=&#8221;Learn more about Digital Gateway Contact Centre&#8221; disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.27.4&#8243; _dynamic_attributes=&#8221;button_url&#8221; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#0072BC&#8221; button_icon=&#8221;&#xf054;||fa||900&#8243; custom_margin=&#8221;||11px|||&#8221; box_shadow_style=&#8221;preset3&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221;][et_pb_column _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; type=&#8221;4_4&#8243;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span data-contrast=\"auto\" xml:lang=\"EN-GB\" lang=\"EN-GB\" class=\"TextRun SCXW101883453 BCX0\"><span class=\"NormalTextRun SCXW101883453 BCX0\">The Gateway is grounded in UNHCR\u2019s commitments on Accountability to Affected People (AAP), as outlined in UNHCR\u2019s<span>\u00a0<\/span><\/span><\/span><a class=\"Hyperlink SCXW101883453 BCX0\" href=\"https:\/\/www.unhcr.org\/age-gender-diversity\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-contrast=\"none\" xml:lang=\"EN-GB\" lang=\"EN-GB\" class=\"TextRun Underlined SCXW101883453 BCX0\"><span class=\"NormalTextRun SCXW101883453 BCX0\" data-ccp-charstyle=\"Hyperlink\">Age, Gender, and Diversity Policy<\/span><\/span><\/a><span data-contrast=\"auto\" xml:lang=\"EN-GB\" lang=\"EN-GB\" class=\"TextRun SCXW101883453 BCX0\"><span class=\"NormalTextRun SCXW101883453 BCX0\">, and is designed to be inclusive, secure, and adaptable to different operational contexts.<\/span><\/span><span class=\"EOP SCXW101883453 BCX0\" data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; next_background_color=&#8221;#ebf2eb&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#cadce6&#8243; custom_padding=&#8221;200px||||false|false&#8221; custom_padding_tablet=&#8221;100px||||false|false&#8221; custom_padding_phone=&#8221;40px||||false|false&#8221; top_divider_style=&#8221;wave2&#8243; top_divider_color=&#8221;#fbeae7&#8243; top_divider_height=&#8221;200px&#8221; top_divider_flip=&#8221;vertical&#8221; top_divider_style_last_edited=&#8221;off|phone&#8221; top_divider_height_tablet=&#8221;100px&#8221; top_divider_height_phone=&#8221;40px&#8221; top_divider_height_last_edited=&#8221;on|phone&#8221; bottom_divider_style=&#8221;wave2&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>From pilots to global delivery<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row make_equal=&#8221;on&#8221; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||40px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; module_class=&#8221;vertcentre&#8221; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;1000px&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span data-contrast=\"auto\" xml:lang=\"EN-GB\" lang=\"EN-GB\" class=\"TextRun SCXW210783736 BCX0\"><span class=\"NormalTextRun SCXW210783736 BCX0\">The Digital Gateway builds on a series of earlier digital initiatives that explored how different services could be accessed online, each addressing specific operational needs at the time.<\/span><\/span><span class=\"EOP SCXW210783736 BCX0\" data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221;][et_pb_column _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; type=&#8221;4_4&#8243;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h3>Safe Mobility Initiative<\/h3>\n<p>As part of the Safe Mobility initiative in the Americas, UNHCR and IOM launched the Movilidad Segura portal in 2023. It allowed refugees and migrants to create accounts, complete questionnaires, and be considered for humanitarian and other regular pathways to third countries.<\/p>\n<p>More than 270,000 individuals submitted their online applications for processing. A regional contact centre supported users throughout, recording more than 90,000 interactions. The portal and contact centre closed in early 2025 with the end of the initiative.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||40px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2024\/08\/egypt-4.jpg&#8221; alt=&#8221;One of the UNHCR staff testing the new onboarding tool with a Sudanese refugee. This tool will enable new arrivals from Sudan to request a registration appointment with UNHCR on any digital device. UNHCR\/Pedro Costa Gomes.&#8221; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; sticky_limit_bottom=&#8221;row&#8221; scroll_vertical_motion=&#8221;0|50|50|100|-4|0|4&#8243; hover_enabled=&#8221;0&#8243; border_radii=&#8221;on|100%|100%|100%|100%&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; module_class=&#8221;vertcentre&#8221; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px||false|false&#8221; hover_enabled=&#8221;0&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h3><span data-contrast=\"auto\" xml:lang=\"EN-GB\" lang=\"EN-GB\" class=\"TextRun SCXW76933805 BCX0\"><span class=\"NormalTextRun SCXW76933805 BCX0\">Egypt<\/span><\/span><\/h3>\n<p><span data-contrast=\"auto\" xml:lang=\"EN-GB\" lang=\"EN-GB\" class=\"TextRun SCXW76933805 BCX0\"><span class=\"NormalTextRun SCXW76933805 BCX0\">In<span>\u00a0<\/span><\/span><\/span><span data-contrast=\"auto\" xml:lang=\"EN-GB\" lang=\"EN-GB\" class=\"TextRun SCXW76933805 BCX0\"><span class=\"NormalTextRun SCXW76933805 BCX0\">Egypt<\/span><\/span><span data-contrast=\"auto\" xml:lang=\"EN-GB\" lang=\"EN-GB\" class=\"TextRun SCXW76933805 BCX0\"><span class=\"NormalTextRun SCXW76933805 BCX0\">, a digital<span>\u00a0<\/span><\/span><span class=\"NormalTextRun SCXW76933805 BCX0\">registration<span>\u00a0<\/span><\/span><span class=\"NormalTextRun SCXW76933805 BCX0\">appointment booking tool was developed to allow Sudanese individuals to request registration appointments remotely, improving access during a rapidly evolving emergency context.<span>\u00a0<\/span><\/span><\/span><span data-contrast=\"none\" xml:lang=\"EN-GB\" lang=\"EN-GB\" class=\"TextRun SCXW76933805 BCX0\"><span class=\"NormalTextRun SCXW76933805 BCX0\">With this tool, Sudanese nationals can complete pre-registration for themselves and their family members and request<span>\u00a0<\/span><\/span><span class=\"NormalTextRun SCXW76933805 BCX0\">new registration<\/span><span class=\"NormalTextRun SCXW76933805 BCX0\"><span>\u00a0<\/span>appointments. <\/span><\/span><\/p>\n<p><span data-contrast=\"none\" xml:lang=\"EN-GB\" lang=\"EN-GB\" class=\"TextRun SCXW76933805 BCX0\"><span class=\"NormalTextRun SCXW76933805 BCX0\">The tool has reduced the need to travel to UNHCR premises, easing pressure on registration centres, and improving the speed and organization of access to protection.<\/span><\/span><span data-contrast=\"auto\" xml:lang=\"EN-GB\" lang=\"EN-GB\" class=\"TextRun SCXW76933805 BCX0\"><span class=\"NormalTextRun SCXW76933805 BCX0\">\u00a0<\/span><\/span><span class=\"EOP SCXW76933805 BCX0\" data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||40px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px||false|false&#8221; hover_enabled=&#8221;0&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h3>Indonesia<\/h3>\n<p>I<span data-contrast=\"auto\" xml:lang=\"EN-GB\" lang=\"EN-GB\" class=\"TextRun SCXW74896297 BCX0\"><span class=\"NormalTextRun SCXW74896297 BCX0\">n<span>\u00a0<\/span><\/span><\/span><span data-contrast=\"auto\" xml:lang=\"EN-GB\" lang=\"EN-GB\" class=\"TextRun SCXW74896297 BCX0\"><span class=\"NormalTextRun SCXW74896297 BCX0\">Indonesia<\/span><\/span><span data-contrast=\"auto\" xml:lang=\"EN-GB\" lang=\"EN-GB\" class=\"TextRun SCXW74896297 BCX0\"><span class=\"NormalTextRun SCXW74896297 BCX0\">,<span>\u00a0<\/span><\/span><span class=\"NormalTextRun SCXW74896297 BCX0\">an initial<\/span><span class=\"NormalTextRun SCXW74896297 BCX0\"><span>\u00a0<\/span>self-service portal was introduced for registered refugees, allowing them to check their resettlement case status and later<span>\u00a0<\/span><\/span><span class=\"NormalTextRun SCXW74896297 BCX0\">initiate<\/span><span class=\"NormalTextRun SCXW74896297 BCX0\"><span>\u00a0<\/span>the addition of family members.<\/span><span class=\"NormalTextRun SCXW74896297 BCX0\"><span>\u00a0<\/span><\/span><\/span><\/p>\n<p><span data-contrast=\"none\" xml:lang=\"EN-GB\" lang=\"EN-GB\" class=\"TextRun SCXW74896297 BCX0\"><span class=\"NormalTextRun SCXW74896297 BCX0\">With communities dispersed across multiple islands, the portal reduces the need for in-person visits, while supporting<span>\u00a0<\/span><\/span><span class=\"NormalTextRun SCXW74896297 BCX0\">timely<\/span><span class=\"NormalTextRun SCXW74896297 BCX0\"><span>\u00a0<\/span>birth registration, improving access to case updates, and ensuring individuals receive critical communications without delay.\u00a0<\/span><\/span><span class=\"EOP SCXW74896297 BCX0\" data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<ul><\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; module_class=&#8221;vertcentre&#8221; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_video src=&#8221;https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2024\/09\/UNHCR-Indonesia-Digital-Gateway.mp4&#8243; image_src=&#8221;https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2024\/08\/Indonesia-video-bkg.jpg&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_video][\/et_pb_column][\/et_pb_row][et_pb_row make_equal=&#8221;on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||40px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; module_class=&#8221;vertcentre&#8221; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;1000px&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>These initiatives provided critical learning on user behaviour, access barriers, and the types of digital services most valued by communities. These lessons directly informed the development of\u00a0a\u00a0standardised,\u00a0scalable\u00a0and locally configurable\u00a0Digital Gateway now deployed across multiple operations.<\/p>\n<p><strong>In December 2025, UNHCR completed coordinated deployments of the Digital Gateway in eight languages in Egypt, Indonesia, India, and Iraq. In Egypt and Indonesia, existing portals were transitioned and upgraded to the Digital Gateway, while in India and Iraq the platform was introduced as a new end-to-end digital solution<\/strong>.<\/p>\n<p>Prior to the portal replacements in Egypt and Indonesia, more than 125,000 individuals submitted applications through the existing portal in Egypt, while in Indonesia more than 80% of the registered population (over 5,000 individuals) was onboarded to the Digital Gateway.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||40px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2026\/01\/admin-ajax-1.png&#8221; alt=&#8221;Sudanese refugee creating her My Services account&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; sticky_limit_bottom=&#8221;row&#8221; scroll_vertical_motion=&#8221;0|50|50|100|-4|0|4&#8243; hover_enabled=&#8221;0&#8243; border_radii=&#8221;on|100%|100%|100%|100%&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_text=&#8221;Sudanese refugee&#8221; align=&#8221;center&#8221; max_width=&#8221;60%&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; module_class=&#8221;vertcentre&#8221; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px||false|false&#8221; hover_enabled=&#8221;0&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h3><span data-contrast=\"auto\" xml:lang=\"EN-GB\" lang=\"EN-GB\" class=\"TextRun SCXW76933805 BCX0\"><span class=\"NormalTextRun SCXW76933805 BCX0\">India<\/span><\/span><\/h3>\n<p>In India, the portal is used by registered individuals who create their accounts after completing an in-person verification interview. Through the portal, they can update their contact details and request appointments to add family members.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221;][et_pb_column _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; type=&#8221;4_4&#8243;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h3>Iraq<\/h3>\n<p>In Iraq, the portal is used by both registered and unregistered individuals. Through the portal, people can request registration appointments by submitting their own information and that of their family members, request and manage their appointments, check their resettlement status, update their contact details, and raise support tickets.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_padding=&#8221;100px||100px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;700px&#8221; module_alignment=&#8221;center&#8221; custom_padding=&#8221;||20px||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#0072BC&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<blockquote>\n<p>\u201cThe website helped me understand how my personal data is used, which made me feel more confident.\u201d<\/p>\n<\/blockquote>\n<p><strong><cite>&#8211; Asylum-seeker from Sudan, Egypt<\/cite><\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,3_4&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||40px|||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; module_class=&#8221;vertcentre&#8221; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2026\/02\/Digital-Gateway-interface.png&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; alt=&#8221;Digital Gateway interface&#8221; title_text=&#8221;Digital Gateway interface&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243; align=&#8221;center&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; box_shadow_style=&#8221;preset2&#8243;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>These deployments marked a clear shift from earlier, one-off initiatives to a single, shared approach across operations. They showed that the Digital Gateway can be introduced in very different country contexts while still offering communities a familiar, reliable service and giving UNHCR a model that can be reused and scaled.<\/p>\n<p>With these foundations in place, the Gateway is ready for wider rollout, supported by ongoing adjustments based on user feedback and lessons from implementation.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#ebf2eb&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; module_class=&#8221;vertcentre&#8221; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2>Why the Digital Gateway matters<\/h2>\n<p>[\/et_pb_text][et_pb_text disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Humanitarian needs continue to grow while resources remain increasingly constrained. In this context, UNHCR must find ways to deliver protection and assistance that are not only effective, but also sustainable over time. The Digital Gateway responds to this challenge by strengthening how services are accessed, managed, and delivered, without replacing essential in-person engagement.<\/p>\n<p>By enabling self-service access to information and selected services for forcibly displaced persons, this means fewer unnecessary journeys, clearer communication, and more timely access to information relevant to their situation. For UNHCR, it means more predictable workflows, improved data quality, and staff time freed to focus on complex protection cases that require individual assessment and face-to-face support.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;700px&#8221; module_alignment=&#8221;center&#8221; custom_padding=&#8221;||20px||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#0072BC&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<blockquote>\n<p>\u201cIt saves me time and reduces the need to travel to the office.\u201d<\/p>\n<\/blockquote>\n<p><strong><cite>&#8211; Refugee from Yemen, India<\/cite><\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2024\/08\/Indonesia-3-treated-scaled.jpg&#8221; alt=&#8221;Ukraine. UNHCR provides solar-powered technology at conflict zone crossing point&#8221; show_bottom_space=&#8221;off&#8221; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; sticky_limit_bottom=&#8221;row&#8221; scroll_vertical_motion=&#8221;0|50|50|100|-4|0|4&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text module_class=&#8221;caption&#8221; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px|||&#8221; text_font_size_tablet=&#8221;&#8221; text_font_size_phone=&#8221;&#8221; text_font_size_last_edited=&#8221;on|desktop&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>UNHCR staff briefing a refugee on the Indonesia self-service portal. <\/span><span lang=\"EN-US\">UNHCR\/<\/span><span> Mitra Salima Suryono<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221;][et_pb_column _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; type=&#8221;4_4&#8243;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Importantly, the Digital Gateway is designed as a shared global platform rather than a collection of fragmented local solutions. This standardisation reduces duplication, lowers long-term maintenance costs, and allows innovations and improvements developed in one operation to benefit others. Over time, this approach supports better use of limited resources while improving consistency, transparency, and accountability across operations.<\/p>\n<h3>For donors<\/h3>\n<p>For donors, investing in the Digital Gateway supports a move towards more efficient and reliable ways of delivering services. It helps UNHCR reach more people with the same or fewer resources, while improving data protection, reducing operational risks, and strengthening day-to-day engagement with forcibly displaced people. The Digital Gateway is not a short-term digital tool, but a foundational system that supports sustainable humanitarian operations.<\/p>\n<h3>For Governments<\/h3>\n<p>The Digital Gateway supports stronger systems and more consistent service delivery within humanitarian operations. In contexts where humanitarian responses and public services intersect, governments will benefit from improved data quality, clearer processes, and more predictable engagement with affected populations. Over time, this can help ease administrative pressures, support transparency, and contribute to fairer and more efficient assistance frameworks.<\/p>\n<h3>For humanitarian partners<\/h3>\n<p>The Digital Gateway supports improved communication and coordination between UNHCR and partners. Through the contact centre, it may help streamline enquiries, referrals, and follow-up over time, reducing duplication and supporting more consistent service delivery. As the platform evolves, it is intended to help partners focus on delivery while maintaining strong standards for data protection and accountability.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; prev_background_color=&#8221;#ebf2eb&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#fcf7f1&#8243; custom_padding=&#8221;100px|||||&#8221; top_divider_style=&#8221;curve2&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row make_equal=&#8221;on&#8221; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; module_class=&#8221;vertcentre&#8221; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2>Winner of the Danish Design Award<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; module_class=&#8221;vertcentre&#8221; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_3_font_size=&#8221;24px&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>The Digital Gateway recently won a design accolade at the <a href=\"https:\/\/www.linkedin.com\/posts\/best-of-the-best-2025-the-beauty-lies-in-ugcPost-7398719766212833280-C5hO?utm_source=social_share_send&amp;utm_medium=member_desktop_web&amp;rcm=ACoAAADhJEIBlktVF4LVLlth6BfVRA4GEYlzh-o\">Danish Design Awards 2025<\/a> \u2013 a leading annual celebration of innovative multi-disciplinary design organized by the Design Denmark trade association and the Danish Design Centre.<\/p>\n<p>Entries were evaluated by an independent jury of experts in design, management, and research, chosen for their relevance to the award\u2019s principles of positive change for people, society, and the planet.<\/p>\n<p><strong>The Digital Gateway won the &#8216;Best of the Best&#8217; award<\/strong> &#8211; the major prize of the evening, with specific recognition of the project&#8217;s impact, user testing, iterative design process and focus on accessibility and configurability.<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; module_class=&#8221;vertcentre&#8221; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2026\/02\/DDA-award.jpg&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; alt=&#8221;Ceremony of the Danish Design Awards 2025&#8243; title_text=&#8221;Ceremony of the Danish Design Awards 2025&#8243; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243; border_radii=&#8221;on|10px|10px|10px|10px&#8221; box_shadow_style=&#8221;preset2&#8243; custom_padding=&#8221;||0px||false|false&#8221; custom_margin=&#8221;||0px||false|false&#8221;][\/et_pb_image][et_pb_text module_class=&#8221;caption&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px|||&#8221; hover_enabled=&#8221;0&#8243; text_font_size_tablet=&#8221;&#8221; text_font_size_phone=&#8221;&#8221; text_font_size_last_edited=&#8221;on|desktop&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span>Ceremony of the Danish Design Awards 2025. \u00a9UNHCR<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221;][et_pb_column _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; type=&#8221;4_4&#8243;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2>What comes next<\/h2>\n<p>With the pilot phase completed in December 2025, the Digital Gateway is now positioned for a broader global rollout. In 2026, UNHCR will continue expanding the Gateway to additional operations, progressively onboarding services based on operational readiness, community needs, and local contexts.<\/p>\n<p>The next phase will focus on scaling access while maintaining inclusion and protection safeguards. This includes further localisation, support for multiple languages and communication channels, and continued investment in digital literacy and assisted access for those who face barriers to using digital services independently.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; link_font=&#8221;||||on|||#FAEB00|&#8221; link_text_color=&#8221;#FAEB00&#8243; background_color=&#8221;#0072BC&#8221; background_layout=&#8221;dark&#8221; custom_padding=&#8221;30px|30px|30px|30px|false|false&#8221; border_radii=&#8221;on|20px|20px|20px|20px&#8221; border_color_top=&#8221;#0072BC&#8221; box_shadow_style=&#8221;preset3&#8243; global_colors_info=&#8221;{}&#8221;]<strong>Join us in revolutionizing engagement and support for displaced and stateless people through the UNHCR\u2019s Digital Gateway.<\/strong><\/p>\n<p><span>For more information, please contact: <\/span><\/p>\n<p><span><strong>Lea Bardakgi<\/strong>, Digital Gateway Project Coordinator, <\/span><span><a href=\"mailto:bardakgi@unhcr.org\">bardakgi@unhcr.org<\/a><\/span><br \/>\n<span><strong>Isil Goksel<\/strong>, Communications and Change Management Focal Point<\/span>, <span><a href=\"mailto:goksel@unhcr.org\">goksel@unhcr.org<\/a><\/span>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_2_font=&#8221;||||||||&#8221; header_2_line_height=&#8221;1.1em&#8221; custom_margin=&#8221;||0px||false|false&#8221; header_2_font_size_tablet=&#8221;40px&#8221; header_2_font_size_phone=&#8221;24px&#8221; header_2_font_size_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Digital Gateway stories from the field<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row make_equal=&#8221;on&#8221; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][dica_divi_carousel loop=&#8221;on&#8221; arrow_nav=&#8221;on&#8221; equal_height=&#8221;on&#8221; advanced_effect=&#8221;1&#8243; arrow_nav_color=&#8221;#D4D0C6&#8243; arrow_bg_color=&#8221;#000000&#8243; arrow_show_hover=&#8221;on&#8221; carousel_container_margin=&#8221;|||0px|false|false&#8221; carousel_container_padding=&#8221;|0px||0px|false|false&#8221; innercontent_padding=&#8221;|0px||0px|false|false&#8221; item_padding=&#8221;|||0px|false|false&#8221; content_container_padding=&#8221;10px|10px|10px|10px|false|false&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#FFFFFF&#8221; border_radii_item=&#8221;on|10px|10px|10px|10px&#8221; border_width_all_item=&#8221;1px&#8221; border_color_all_item=&#8221;#000000&#8243; global_colors_info=&#8221;{}&#8221;][dica_divi_carouselitem title=&#8221;A new Digital Gateway opens for refugees in India&#8221; url=&#8221;https:\/\/www.unhcr.org\/blogs\/new-digital-gateway-opens-for-refugees-in-india\/&#8221; button_url_new_window=&#8221;1&#8243; image=&#8221;https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2026\/01\/admin-ajax-1-cropped.png&#8221; image_alt=&#8221;Sudanese refugee&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/dica_divi_carouselitem][dica_divi_carouselitem title=&#8221;Bringing efficiency to greater heights: UNHCR Malaysia\u2019s Digital Gateway self-service kiosk&#8221; url=&#8221;https:\/\/www.unhcr.org\/blogs\/bringing-efficiency-to-greater-heights-unhcr-malaysias-digital-gateway-self-service-kiosk\/&#8221; button_url_new_window=&#8221;1&#8243; image=&#8221;https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2025\/09\/Digital-Gateway-self-service-kiosks-available-in-multiple-languages-at-UNHCR-Malaysia-1.jpg&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/dica_divi_carouselitem][dica_divi_carouselitem title=&#8221;Revolutionizing refugee registration in Egypt &#8221; url=&#8221;https:\/\/www.unhcr.org\/blogs\/revolutionizing-refugee-registration-the-digital-gateway-in-egypt\/&#8221; button_url_new_window=&#8221;1&#8243; image=&#8221;https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2025\/09\/A-Sudanese-refugee-is-being-assisted-by-a-UNHCR-staff-member-to-use-the-new-registration-tool-1360&#215;765-1.jpg&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/dica_divi_carouselitem][dica_divi_carouselitem title=&#8221;How the Digital Gateway is empowering refugees in Indonesia&#8221; url=&#8221;https:\/\/www.unhcr.org\/asia\/news\/stories\/registration-resettlement-how-digital-gateway-empowering-refugees-indonesia&#8221; button_url_new_window=&#8221;1&#8243; image=&#8221;https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2025\/09\/UNHCR-staff-introduces-the-Digital-Gateway-self-service-portal-to-a-refugee-in-Indonesia.jpeg&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/dica_divi_carouselitem][dica_divi_carouselitem title=&#8221;LISA: transforming refugee verification through self-service &#8221; url=&#8221;https:\/\/www.unhcr.org\/blogs\/lisa-transforming-refugee-verification-through-self-service\/&#8221; button_url_new_window=&#8221;1&#8243; image=&#8221;https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2025\/09\/A-refugee-reads-the-privacy-notice-before-proceeding-with-verification.jpg&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/dica_divi_carouselitem][\/dica_divi_carousel][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>UNHCR\u2019s Digital Gateway is set to transform the way communities interact with UNHCR, providing enhanced access online to crucial information, services and solutions. <\/p>\n","protected":false},"author":28,"featured_media":13981,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-13923","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The Digital Gateway - UNHCR Digital Transformation Strategy<\/title>\n<meta name=\"description\" content=\"UNHCR\u2019s Digital Gateway empowers displaced people with secure, self-service access to protection, services, and solutions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.unhcr.org\/digitalstrategy\/the-digital-gateway\/\" \/>\n<meta property=\"og:locale\" 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