{"id":14631,"date":"2025-10-27T10:49:24","date_gmt":"2025-10-27T10:49:24","guid":{"rendered":"https:\/\/www.unhcr.org\/digitalstrategy\/?page_id=14631"},"modified":"2025-11-26T08:50:17","modified_gmt":"2025-11-26T08:50:17","slug":"help-sites","status":"publish","type":"page","link":"https:\/\/www.unhcr.org\/digitalstrategy\/help-sites\/","title":{"rendered":"Help websites"},"content":{"rendered":"\n[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; next_background_color=&#8221;#E4E1D9&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#E4E1D9&#8243; background_image=&#8221;https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2025\/11\/Untitled-design-16.png&#8221; background_position=&#8221;center_left&#8221; background_horizontal_offset=&#8221;0%&#8221; background_blend=&#8221;soft-light&#8221; custom_padding=&#8221;||150px|||&#8221; custom_padding_tablet=&#8221;||150px|||&#8221; custom_padding_phone=&#8221;||40px||false|false&#8221; bottom_divider_style=&#8221;curve2&#8243; bottom_divider_height=&#8221;300px&#8221; bottom_divider_height_tablet=&#8221;60px&#8221; bottom_divider_height_phone=&#8221;40px&#8221; bottom_divider_height_last_edited=&#8221;on|desktop&#8221; hover_enabled=&#8221;0&#8243; background_color_phone=&#8221;#fcf7f1&#8243; background_last_edited=&#8221;on|desktop&#8221; background_enable_color_phone=&#8221;on&#8221; use_background_color_gradient_phone=&#8221;off&#8221; background_enable_image_phone=&#8221;on&#8221; background_size_tablet=&#8221;cover&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_text=&#8221;Untitled design (30)&#8221; background_image_phone=&#8221;https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2025\/11\/Untitled-design-30.png&#8221; background_size_phone=&#8221;cover&#8221; background_blend_phone=&#8221;soft-light&#8221; background_horizontal_offset_phone=&#8221;36%&#8221; background_position_phone=&#8221;center&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_column type=&#8221;1_2&#8243; module_class=&#8221;vertcentre&#8221; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;24px&#8221; text_line_height=&#8221;1.4em&#8221; header_font=&#8221;|700|||||||&#8221; header_font_size=&#8221;60px&#8221; header_2_font=&#8221;||||||||&#8221; background_enable_color=&#8221;off&#8221; max_width=&#8221;500px&#8221; custom_margin_tablet=&#8221;||30px||false|false&#8221; custom_margin_phone=&#8221;||30px||false|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding_tablet=&#8221;||||false|false&#8221; custom_padding_phone=&#8221;0px|0px|0px|0px|false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; animation_direction=&#8221;left&#8221; text_text_color_phone=&#8221;#0072BC&#8221; text_text_color_last_edited=&#8221;off|phone&#8221; text_font_size_tablet=&#8221;38px&#8221; text_font_size_phone=&#8221;24px&#8221; text_font_size_last_edited=&#8221;off|desktop&#8221; header_text_color_phone=&#8221;#000000&#8243; header_text_color_last_edited=&#8221;off|desktop&#8221; header_font_size_tablet=&#8221;60px&#8221; header_font_size_phone=&#8221;40px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; header_2_text_color_tablet=&#8221;&#8221; header_2_text_color_phone=&#8221;#000000&#8243; header_2_text_color_last_edited=&#8221;on|phone&#8221; background_layout_tablet=&#8221;dark&#8221; background_layout_phone=&#8221;light&#8221; background_layout_last_edited=&#8221;off|desktop&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover_enabled=&#8221;off|desktop&#8221;]<h1>Help websites<\/h1>\n<p>When people are forced to flee, information can be life-saving. Knowing where to find<br \/>safety, food, medical care or legal help can change everything.<\/p>\n<p>UNHCR\u2019s Help platforms provide this lifeline.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; next_background_color=&#8221;#d4d0c6&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#E4E1D9&#8243; custom_padding=&#8221;68px||||false|false&#8221; bottom_divider_style=&#8221;wave2&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;3_4,1_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||34px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<h2>What are the Help sites?<\/h2>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<p>UNHCR&#8217;s Help websites are country-specific digital platforms designed to provide refugees, asylum-seekers, stateless persons, and other forcibly displaced populations with accurate, timely, and accessible information about their rights, available services, and how to access protection and assistance.<\/p>\n<p>These sites are publicly available and maintained by UNHCR country offices in collaboration with partners and host governments.<\/p>\n<p>They serve as a trusted source of information in multiple languages, tailored to the local context.<\/p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/help.unhcr.org\/&#8221; button_text=&#8221;Visit our Help sites&#8221; button_alignment=&#8221;left&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_color=&#8221;#0072BC&#8221; button_border_width=&#8221;2px&#8221; custom_margin=&#8221;10px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; next_background_color=&#8221;#E4E1D9&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#d4d0c6&#8243; min_height=&#8221;746.4px&#8221; custom_margin=&#8221;||67px|||&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; custom_padding_tablet=&#8221;100px||||false|false&#8221; custom_padding_phone=&#8221;40px||||false|false&#8221; top_divider_color=&#8221;#fbeae7&#8243; top_divider_height=&#8221;200px&#8221; top_divider_flip=&#8221;vertical&#8221; top_divider_style_last_edited=&#8221;off|phone&#8221; top_divider_height_tablet=&#8221;100px&#8221; top_divider_height_phone=&#8221;40px&#8221; top_divider_height_last_edited=&#8221;on|phone&#8221; bottom_divider_style=&#8221;curve2&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<h2>Why do the Help sites matter?<\/h2>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row make_equal=&#8221;on&#8221; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||40px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; module_class=&#8221;vertcentre&#8221; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;1000px&#8221; global_colors_info=&#8221;{}&#8221;]<p>In a connected world, people forced to flee increasingly rely on digital channels to seek information.\u200b Yet, too often, they navigate crisis alone, sorting through rumours, misinformation, or unverified sources.\u200b<\/p>\n<p>In displacement contexts, access to reliable information can be life-saving.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>The Help sites support:<\/strong><\/p>\n<ul><\/ul>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_5,3_5,1_5&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2025\/11\/Untitled-design-18.png&#8221; title_text=&#8221;Untitled design (18)&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;49%&#8221; width_tablet=&#8221;49%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|phone&#8221; max_width=&#8221;56%&#8221; module_alignment=&#8221;center&#8221; max_height=&#8221;1000px&#8221; max_height_tablet=&#8221;1000px&#8221; max_height_phone=&#8221;166px&#8221; max_height_last_edited=&#8221;on|phone&#8221; scroll_fade_enable=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; scroll_fade_enable=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;]<h3>Protection and empowerment<\/h3>\n<p>By informing people of their rights and available services, the Help sites enable informed decision-making and self-reliance.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_5,3_5,1_5&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2025\/11\/Untitled-design-20.png&#8221; title_text=&#8221;Untitled design (20)&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;49%&#8221; width_tablet=&#8221;49%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|phone&#8221; max_width=&#8221;56%&#8221; module_alignment=&#8221;center&#8221; max_height=&#8221;1000px&#8221; max_height_tablet=&#8221;1000px&#8221; max_height_phone=&#8221;166px&#8221; max_height_last_edited=&#8221;on|phone&#8221; scroll_fade_enable=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; scroll_fade_enable=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;]<h3>Accountability and transparency<\/h3>\n<p>They provide clear information on UNHCR\u2019s role, complaint mechanisms, and how to seek help, offering users the opportunity to provide their feedback on their experience.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_5,3_5,1_5&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2025\/11\/Untitled-design-19.png&#8221; title_text=&#8221;Untitled design (19)&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;49%&#8221; width_tablet=&#8221;49%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|phone&#8221; max_width=&#8221;56%&#8221; module_alignment=&#8221;center&#8221; max_height=&#8221;1000px&#8221; max_height_tablet=&#8221;1000px&#8221; max_height_phone=&#8221;166px&#8221; max_height_last_edited=&#8221;on|phone&#8221; scroll_fade_enable=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; scroll_fade_enable=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;]<h3>Digital inclusion<\/h3>\n<p>The Help sites are mobile-friendly and designed to be accessible even in low-bandwidth environments, and developed with input from affected communities to ensure relevance and usability.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_5,3_5,1_5&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2025\/11\/Untitled-design-21.png&#8221; title_text=&#8221;Untitled design (21)&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;49%&#8221; width_tablet=&#8221;49%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|phone&#8221; max_width=&#8221;56%&#8221; module_alignment=&#8221;center&#8221; max_height=&#8221;1000px&#8221; max_height_tablet=&#8221;1000px&#8221; max_height_phone=&#8221;166px&#8221; max_height_last_edited=&#8221;on|phone&#8221; scroll_fade_enable=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; scroll_fade_enable=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;]<h3>Localisation<\/h3>\n<p>Content is adapted to reflect local procedures, legal frameworks, and service availability relevant to the specific location.\u00a0<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#E4E1D9&#8243; custom_padding=&#8221;100px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row make_equal=&#8221;on&#8221; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; module_class=&#8221;vertcentre&#8221; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<h2>What is the impact and reach of the Help sites?<\/h2>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_3_text_align=&#8221;center&#8221; header_3_text_color=&#8221;#0072BC&#8221; header_3_font_size=&#8221;50px&#8221; global_colors_info=&#8221;{}&#8221;]<h3>148<\/h3>\n<p style=\"text-align: center;\">countries are covered<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_3_text_align=&#8221;center&#8221; header_3_text_color=&#8221;#0072BC&#8221; header_3_font_size=&#8221;50px&#8221; global_colors_info=&#8221;{}&#8221;]<h3>Millions of users<\/h3>\n<p style=\"text-align: center;\">access the Help sites annually<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_3_text_align=&#8221;center&#8221; header_3_text_color=&#8221;#0072BC&#8221; header_3_font_size=&#8221;50px&#8221; 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