{"id":17,"date":"2023-01-16T12:52:13","date_gmt":"2023-01-16T12:52:13","guid":{"rendered":"https:\/\/www.unhcr.org\/digitalstrategy\/?page_id=17"},"modified":"2026-01-19T09:30:14","modified_gmt":"2026-01-19T09:30:14","slug":"home","status":"publish","type":"page","link":"https:\/\/www.unhcr.org\/digitalstrategy\/","title":{"rendered":"Home"},"content":{"rendered":"

[et_pb_section fb_built=”1″ module_id=”dts-strategy” _builder_version=”4.20.0″ _module_preset=”default” background_color=”#D4D0C6″ background_enable_image=”off” background_enable_mask_style=”on” background_mask_style=”ellipse” background_mask_color=”#e4e1d9″ background_mask_size=”custom” background_mask_width=”200%” background_mask_height=”300%” custom_margin=”||||false|false” custom_margin_tablet=”||||false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”0px||0px||false|false” scroll_fade_enable=”on” background_last_edited=”on|phone” background_enable_mask_style_phone=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.20.0″ _module_preset=”default” vertical_offset=”60px” vertical_offset_tablet=”0px” vertical_offset_phone=”0px” vertical_offset_last_edited=”on|tablet” sticky_limit_bottom=”section” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2023\/03\/dts-D.png” title_text=”dts-D” disabled_on=”off|off|off” admin_label=”D” _builder_version=”4.20.0″ _module_preset=”default” positioning=”absolute” width=”100%” animation_direction=”left” scroll_horizontal_motion_enable=”on” scroll_horizontal_motion=”0|50|50|100|-1|0|-1″ scroll_fade_enable=”on” scroll_fade=”0|50|50|100|100%|100|0%” scroll_rotating=”0|78|78|100|0\u00b0|0|90\u00b0” motion_trigger_start=”bottom” global_colors_info=”{}”][\/et_pb_image][et_pb_image src=”https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2023\/03\/dts-T.png” title_text=”dts-T” disabled_on=”off|off|off” admin_label=”T” _builder_version=”4.20.0″ _module_preset=”default” positioning=”absolute” z_index=”109″ width=”100%” animation_direction=”bottom” scroll_vertical_motion_enable=”on” scroll_vertical_motion=”0|50|50|100|1|0|-1″ scroll_fade_enable=”on” scroll_fade=”0|50|50|100|100%|100|0%” motion_trigger_start=”bottom” global_colors_info=”{}”][\/et_pb_image][et_pb_image src=”https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2023\/03\/dts-S.png” title_text=”dts-S” disabled_on=”off|off|off” admin_label=”S” _builder_version=”4.20.0″ _module_preset=”default” positioning=”absolute” z_index=”15″ width=”100%” animation_direction=”right” scroll_vertical_motion_enable=”on” scroll_vertical_motion=”0|50|50|100|-1|0|1″ scroll_horizontal_motion=”0|50|50|100|0|-2|-4″ scroll_fade_enable=”on” scroll_fade=”0|50|50|100|100%|100|0%” scroll_scaling=”0|50|50|100|70|100|0%” scroll_rotating=”0|50|50|100|90|0|120\u00b0” motion_trigger_start=”bottom” scroll_rotating_last_edited=”off|desktop” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_3″ module_class=”inline-buttons” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” text_font_size=”38px” header_font=”|700|||||||” header_font_size=”60px” header_2_font=”|300|||||||” custom_margin=”||30px||false|false” custom_margin_tablet=”||30px||false|false” custom_margin_phone=”||30px||false|false” custom_margin_last_edited=”on|desktop” custom_padding=”||||false|false” custom_padding_tablet=”||||false|false” custom_padding_phone=”30vh||||false|false” custom_padding_last_edited=”on|phone” text_font_size_tablet=”38px” text_font_size_phone=”24px” text_font_size_last_edited=”on|phone” header_font_size_tablet=”60px” header_font_size_phone=”32px” header_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

DIGITAL
TRANSFORMATION
STRATEGY<\/h1>\n

2022\u20142026<\/p>\n

[\/et_pb_text][et_pb_divider color=”#000000″ _builder_version=”4.20.0″ _module_preset=”default” background_enable_color=”off” width=”30%” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” header_2_font_size_last_edited=”off|phone” global_colors_info=”{}”]<\/p>\n

Strengthening protection,
building self-reliance and
optimizing delivery<\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

The Digital Transformation Strategy provides a unified vision and approach to realizing the rights of refugees to digital inclusion and protection. It also guides UNHCR in reshaping our use of digital channels and associated technology to achieve our strategic objectives.<\/p>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2023\/07\/Digital-Transformation-Strategy-2022-2026-UNHCR-Web.pdf” button_text=”VIEW | FULL STRATEGY ” _builder_version=”4.21.0″ _module_preset=”default” custom_button=”on” button_text_color=”#FFFFFF” button_bg_color=”#0072BC” button_icon=”||divi||400″ button_icon_placement=”left” button_on_hover=”off” box_shadow_style=”preset3″ global_colors_info=”{}”][\/et_pb_button][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Download summary<\/strong><\/p>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2023\/03\/UNHCR-Digital-Transformation-Strategy-2022-2026-Summary.pdf” button_text=”ENGLISH” _builder_version=”4.21.0″ _module_preset=”default” custom_button=”on” button_text_color=”#000000″ button_icon=”||divi||400″ button_icon_placement=”left” button_on_hover=”off” box_shadow_style=”preset3″ global_colors_info=”{}”][\/et_pb_button][et_pb_button button_url=”https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2023\/06\/FrenchDTS_SummaryPDF22JUN2023.pdf” button_text=”FRENCH” _builder_version=”4.21.0″ _module_preset=”default” custom_button=”on” button_text_color=”#000000″ button_icon=”||divi||400″ button_icon_placement=”left” button_on_hover=”off” box_shadow_style=”preset3″ global_colors_info=”{}”][\/et_pb_button][et_pb_button button_url=”https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2023\/06\/SpanishDTS_SummaryPDF22JUN2023.pdf” button_text=”SPANISH” _builder_version=”4.21.0″ _module_preset=”default” custom_button=”on” button_text_color=”#000000″ button_icon=”||divi||400″ button_icon_placement=”left” button_on_hover=”off” box_shadow_style=”preset3″ global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ next_background_color=”#D4D0C6″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”#D4D0C6″ use_background_color_gradient=”on” background_color_gradient_stops=”#d4d0c6 0%|#bcb8af 100%” custom_padding=”0px|||||” bottom_divider_style=”curve2″ global_colors_info=”{}”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_video src=”https:\/\/www.youtube.com\/watch?v=L1ijPE5Gab8″ image_src=”https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2023\/03\/hero-image.jpg” thumbnail_overlay_color_tablet=”” thumbnail_overlay_color_phone=”” thumbnail_overlay_color_last_edited=”on|desktop” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_video][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Vision” module_id=”dts-vision” _builder_version=”4.21.0″ _module_preset=”default” background_color=”#D4D0C6″ background_enable_mask_style=”on” background_mask_style=”ellipse” background_mask_color=”#E4E1D9″ background_mask_transform=”invert” overflow-x=”hidden” custom_padding=”||||false|false” collapsed=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.20.0″ _module_preset=”default” background_enable_color=”off” module_alignment=”center” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” header_2_font=”|700|||||||” header_2_text_color=”#0072BC” header_2_font_size=”60px” z_index=”1″ width=”90%” custom_margin=”||10px||false|false” header_2_font_size_tablet=”40px” header_2_font_size_phone=”32px” header_2_font_size_last_edited=”off|desktop” global_colors_info=”{}”]<\/p>\n

Our digital transformation vision<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.21.0″ _module_preset=”default” background_enable_color=”off” module_alignment=”center” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

UNHCR\u2019s vision is for the communities we serve to have the digital skills, agency, and tools to safely engage in today\u2019s digital world, to access inclusive services, achieve greater self-reliance and protection, and to have a greater voice in the decisions that impact their lives.<\/p>\n

To achieve this, UNHCR\u2019s supporting vision is to transform the way it works, innovating digitally to create efficiencies, improve knowledge sharing, engagement and collaboration, mobilize resources and increase our impact.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2023\/03\/dts-vision.png” alt=”our vision” title_text=”dts-vision” disabled_on=”on|off|off” _builder_version=”4.20.0″ _module_preset=”default” scroll_vertical_motion_enable=”on” scroll_vertical_motion=”0|30|30|100|1|0|-1″ scroll_blur_enable=”on” scroll_blur=”0|22|75|100|10|0|0″ scroll_vertical_motion_tablet=”0|30|30|100|1|0|-1″ scroll_vertical_motion_phone=”0|50|50|100|1|0|0″ scroll_vertical_motion_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][et_pb_image src=”https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2023\/02\/digital-transformation-vision.png” alt=”digital transformation vision” title_text=”digital-transformation-vision” disabled_on=”off|on|on” admin_label=”Mobile Image” _builder_version=”4.20.0″ _module_preset=”default” scroll_vertical_motion_enable=”on” scroll_vertical_motion=”0|30|30|100|1|0|-1″ scroll_blur_enable=”on” scroll_blur=”0|22|75|100|10|0|0″ scroll_vertical_motion_tablet=”0|30|30|100|1|0|-1″ scroll_vertical_motion_phone=”0|50|50|100|1|0|0″ scroll_vertical_motion_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Priority” module_id=”dts-outcomes” _builder_version=”4.20.0″ _module_preset=”default” background_color=”#E4E1D9″ custom_margin=”||||false|false” custom_padding=”||||false|false” top_divider_style=”curve2″ top_divider_color=”#D4D0C6″ top_divider_height=”200px” top_divider_flip=”vertical” top_divider_height_tablet=”120px” top_divider_height_phone=”70px” top_divider_height_last_edited=”on|phone” collapsed=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.20.0″ _module_preset=”default” background_enable_color=”off” module_alignment=”center” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” header_2_font=”|800|||||||” header_2_text_color=”#0072BC” header_2_font_size=”60px” z_index=”1″ width=”90%” custom_margin=”||10px||false|false” header_2_font_size_tablet=”40px” header_2_font_size_phone=”32px” header_2_font_size_last_edited=”off|tablet” global_colors_info=”{}”]<\/p>\n

Priority outcomes<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.20.0″ _module_preset=”default” background_enable_color=”off” module_alignment=”center” global_colors_info=”{}”][et_pb_column type=”4_4″ admin_label=”Column” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_class=”intro” _builder_version=”4.20.0″ _module_preset=”default” text_font=”||||||||” max_width=”800px” module_alignment=”left” global_colors_info=”{}”]<\/p>\n

UNHCR\u2019s Digital Transformation Strategy sets out five priority outcome areas, both externally impacting the people we serve as well as internally impacting our way of working.<\/p>\n

Priorities to create a digital future for:<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.20.0″ _module_preset=”default” background_enable_color=”off” module_alignment=”center” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2023\/03\/priorities-communities.png” alt=”The communities we serve” title_text=”priorities-communities” _builder_version=”4.20.0″ _module_preset=”default” scroll_fade_enable=”on” scroll_scaling_enable=”on” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ admin_label=”Column” _builder_version=”4.20.0″ _module_preset=”default” custom_css_main_element=”display: flex; flex-direction: column; justify-content: center;” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _dynamic_attributes=”link_option_url” _module_preset=”default” header_3_font=”|700|||||||” header_3_text_color=”#498F7E” custom_margin=”||||false|false” custom_padding=”||30px||false|false” animation_direction=”right” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjczNyJ9fQ==@” scroll_horizontal_motion_enable=”on” scroll_horizontal_motion=”0|50|50|100|2|0|0″ scroll_fade_enable=”on” header_3_font_size_last_edited=”off|phone” global_colors_info=”{}”]<\/p>\n

Digital<\/span> inclusion<\/h3>\n

Communities have equitable access to digital technology and channels and can use them to pursue opportunities for lifelong learning, inclusion in the digital economy, leisure, and solutions.<\/p>\n

Learn more<\/a><\/strong><\/p>\n

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Digital<\/span> protection<\/h3>\n

Communities can exercise their human rights online and are protected from digital risk, enabling them to have access to trusted channels, avoid harm and have agency in decision-making.<\/p>\n

Learn more<\/a><\/strong><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _dynamic_attributes=”link_option_url” _module_preset=”default” header_3_text_color=”#498F7E” custom_margin=”||||false|false” custom_padding=”||30px||false|false” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEzNjYzIn19@” scroll_horizontal_motion_enable=”on” scroll_horizontal_motion=”0|50|50|100|2|0|0″ scroll_fade_enable=”on” global_colors_info=”{}”]<\/p>\n

Digital<\/span> services<\/h3>\n

Communities have access to high quality, efficient and safe digital services from UNHCR and its partners.<\/p>\n

Learn more<\/a><\/strong><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.20.0″ _module_preset=”default” background_enable_color=”off” module_alignment=”center” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.20.0″ _module_preset=”default” custom_css_main_element=”display: flex; flex-direction: column; justify-content: center;” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2023\/03\/priorities-unhcr.png” alt=”UNHCR Priorities” title_text=”priorities-unhcr” disabled_on=”off|on|on” admin_label=”Phone Image” _builder_version=”4.20.0″ _module_preset=”default” width=”100%” scroll_fade_enable=”on” scroll_scaling_enable=”on” global_colors_info=”{}”][\/et_pb_image][et_pb_text admin_label=”Text” _builder_version=”4.21.0″ _dynamic_attributes=”link_option_url” _module_preset=”default” header_3_font=”|700|||||||” header_3_text_color=”#0072BC” custom_margin=”||||false|false” custom_padding=”||30px||false|false” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEzNjA1In19@” scroll_horizontal_motion_enable=”on” scroll_horizontal_motion=”0|50|50|100|-2|0|0″ scroll_fade_enable=”on” global_colors_info=”{}”]<\/p>\n

Digital<\/span> engagement<\/h3>\n

UNHCR delivers impact-led digital engagement strategies that increase audience engagement with our work and strengthen resource mobilization, protection and solutions.<\/p>\n

Learn more<\/a><\/strong><\/p>\n

[\/et_pb_text][et_pb_text admin_label=”Text” _builder_version=”4.21.0″ _dynamic_attributes=”link_option_url” _module_preset=”default” header_3_font=”|700|||||||” header_3_text_color=”#0072BC” custom_margin=”||||false|false” custom_padding=”||30px||false|false” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEzNjg1In19@” scroll_horizontal_motion_enable=”on” scroll_horizontal_motion=”0|50|50|100|-2|0|0″ scroll_fade_enable=”on” global_colors_info=”{}”]<\/p>\n

Working<\/span> digitally<\/h3>\n

UNHCR utilizes innovative digital solutions tools and builds the skills necessary to transform delivery, collaboration and knowledge sharing in order to work more efficiently and effectively.<\/p>\n

Learn more<\/a><\/strong><\/p>\n

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Cross-cutting approaches<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.20.0″ _module_preset=”default” background_enable_color=”off” module_alignment=”center” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Text” module_class=”intro” _builder_version=”4.20.0″ _module_preset=”default” text_font=”||||||||” text_text_color=”#000000″ header_font_size=”7vw” custom_margin=”||10px||false|false” header_font_size_tablet=”55px” header_font_size_last_edited=”off|desktop” locked=”off” global_colors_info=”{}”]<\/p>\n

To achieve progress across the five outcome areas, UNHCR will undertake several cross-cutting approaches:<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_5,3_5,1_5″ make_equal=”on” admin_label=”1″ _builder_version=”4.20.0″ _module_preset=”default” module_alignment=”center” custom_margin=”||||false|false” scroll_vertical_motion_enable=”on” scroll_vertical_motion=”0|50|50|100|2|0|0″ scroll_horizontal_motion=”0|50|50|100|2|0|0″ scroll_fade_enable=”on” scroll_fade=”0|50|80|100|0|100|0%” global_colors_info=”{}”][et_pb_column type=”1_5″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2023\/03\/num-1.png” alt=”1″ title_text=”num-1″ show_bottom_space=”off” align=”center” _builder_version=”4.20.0″ _module_preset=”default” width_tablet=”50%” width_phone=”30%” width_last_edited=”on|phone” max_width=”180px” custom_margin=”||||false|false” custom_padding=”||||false|false” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_5″ module_class=”vertcentre” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_cta title=”Digital services framework & gateway” admin_label=”Call To Action” _builder_version=”4.21.0″ _module_preset=”default” header_level=”h3″ header_font=”|700|||||||” header_text_color=”#0072bc” body_font=”|300|||||||” use_background_color=”off” positioning=”relative” text_orientation=”left” background_layout=”light” max_width=”600px” custom_padding=”||||false|false” global_colors_info=”{}”]<\/p>\n

We will invest in local and national digital solutions, as well as in our global digital identity management capacity, to enable the people we serve to access online digital services.<\/p>\n

[\/et_pb_cta][\/et_pb_column][et_pb_column type=”1_5″ module_class=”vertcentre” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_5,3_5,1_5″ make_equal=”on” admin_label=”2″ _builder_version=”4.20.0″ _module_preset=”default” module_alignment=”center” custom_margin=”||||false|false” scroll_vertical_motion_enable=”on” scroll_vertical_motion=”0|50|50|100|2|0|0″ scroll_fade_enable=”on” scroll_fade=”0|50|80|100|0|100|100″ global_colors_info=”{}”][et_pb_column type=”1_5″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2023\/03\/num-2.png” alt=”2″ title_text=”num-2″ show_bottom_space=”off” align=”center” _builder_version=”4.20.0″ _module_preset=”default” width_tablet=”50%” width_phone=”30%” width_last_edited=”on|phone” max_width=”180px” custom_margin=”||||false|false” custom_padding=”||||false|false” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_5″ module_class=”vertcentre” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_cta title=”Digital toolset” _builder_version=”4.21.0″ _module_preset=”default” header_level=”h3″ header_font=”|700|||||||” header_text_color=”#498F7E” body_font=”|300|||||||” use_background_color=”off” positioning=”relative” text_orientation=”left” background_layout=”light” global_colors_info=”{}”]<\/p>\n

We will invest in the adoption and promotion of digital tools and solutions, which will empower regions to communicate, work and protect more effectively.<\/p>\n

[\/et_pb_cta][\/et_pb_column][et_pb_column type=”1_5″ module_class=”vertcentre” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_5,3_5,1_5″ make_equal=”on” admin_label=”3″ _builder_version=”4.20.0″ _module_preset=”default” module_alignment=”center” custom_margin=”||||false|false” scroll_vertical_motion_enable=”on” scroll_vertical_motion=”0|50|80|100|2|0|0″ scroll_fade_enable=”on” global_colors_info=”{}”][et_pb_column type=”1_5″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2023\/03\/num-3.png” alt=”3″ title_text=”num-3″ show_bottom_space=”off” align=”center” _builder_version=”4.20.0″ _module_preset=”default” width_tablet=”50%” width_phone=”30%” width_last_edited=”on|phone” max_width=”180px” custom_margin=”||||false|false” custom_padding=”||||false|false” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_5″ module_class=”vertcentre” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_cta title=”Partnerships & advocacy” _builder_version=”4.21.0″ _module_preset=”default” header_level=”h3″ header_font=”|700|||||||” header_text_color=”#ef4a60″ body_font=”|300|||||||” use_background_color=”off” positioning=”relative” text_orientation=”left” background_layout=”light” global_colors_info=”{}”]<\/p>\n

We will advocate with governments, regulators and the private sector to foster inclusive and protective digital environments and approaches.<\/p>\n

We will also partner with governments and the private sector on resource mobilization, co-creation, shared-value projects and access to expertise.<\/p>\n

[\/et_pb_cta][\/et_pb_column][et_pb_column type=”1_5″ module_class=”vertcentre” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_5,3_5,1_5″ make_equal=”on” admin_label=”4″ _builder_version=”4.20.0″ _module_preset=”default” module_alignment=”center” custom_margin=”||||false|false” scroll_vertical_motion_enable=”on” scroll_vertical_motion=”0|50|80|100|2|0|0″ scroll_fade_enable=”on” global_colors_info=”{}”][et_pb_column type=”1_5″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2023\/03\/num-4.png” alt=”4″ title_text=”num-4″ show_bottom_space=”off” align=”center” _builder_version=”4.20.0″ _module_preset=”default” width_tablet=”50%” width_phone=”30%” width_last_edited=”on|phone” max_width=”180px” custom_margin=”||||false|false” custom_padding=”||||false|false” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_5″ module_class=”vertcentre” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_cta title=”Capacity building” _builder_version=”4.21.0″ _module_preset=”default” header_level=”h3″ header_font=”|700|||||||” header_text_color=”#0072bc” body_font=”|300|||||||” use_background_color=”off” positioning=”relative” text_orientation=”left” background_layout=”light” global_colors_info=”{}”]<\/p>\n

We will build capacity within UNHCR and with key external stakeholders, so that digital skills are developed and additional expert human resources are available.<\/p>\n

[\/et_pb_cta][\/et_pb_column][et_pb_column type=”1_5″ module_class=”vertcentre” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_5,3_5,1_5″ make_equal=”on” admin_label=”5″ _builder_version=”4.20.0″ _module_preset=”default” module_alignment=”center” custom_margin=”||||false|false” scroll_vertical_motion_enable=”on” scroll_vertical_motion=”0|50|50|100|2|0|0″ scroll_fade_enable=”on” scroll_fade=”0|50|80|100|0|100|0%” global_colors_info=”{}”][et_pb_column type=”1_5″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2023\/03\/num-5.png” alt=”5″ title_text=”num-5″ show_bottom_space=”off” align=”center” _builder_version=”4.20.0″ _module_preset=”default” width_tablet=”50%” width_phone=”30%” width_last_edited=”on|phone” max_width=”180px” custom_margin=”||||false|false” custom_padding=”||||false|false” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_5″ module_class=”vertcentre” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_cta title=”Research & evidence” _builder_version=”4.21.0″ _module_preset=”default” header_level=”h3″ header_font=”|700|||||||” header_text_color=”#1e335b” body_font=”||||||||” use_background_color=”off” positioning=”relative” text_orientation=”left” background_layout=”light” global_colors_info=”{}”]<\/p>\n

We will strengthen our evidence base through robust research and analysis, which will help us to design and implement appropriate digital services, strategies and frameworks.<\/p>\n

[\/et_pb_cta][\/et_pb_column][et_pb_column type=”1_5″ module_class=”vertcentre” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.20.0″ _module_preset=”default” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Guiding principles ” module_id=”dts-principles” _builder_version=”4.20.0″ _module_preset=”default” background_color=”#E4E1D9″ custom_margin=”||||false|false” custom_padding=”||||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.20.0″ _module_preset=”default” background_enable_color=”off” module_alignment=”center” custom_padding=”||0px||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” header_2_font=”|700|||||||” header_2_text_color=”#0072BC” header_2_font_size=”60px” z_index=”1″ width=”90%” custom_margin=”||10px||false|false” header_2_font_size_tablet=”32px” header_2_font_size_phone=”20px” header_2_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Guiding principles<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”Row” _builder_version=”4.20.0″ _module_preset=”default” background_enable_color=”off” module_alignment=”center” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ admin_label=”Column” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_class=”intro” _builder_version=”4.20.0″ _module_preset=”default” text_font=”||||||||” module_alignment=”left” global_colors_info=”{}”]<\/p>\n

UNHCR will implement the strategy in line with the following guiding principles:<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][dica_divi_carousel show_items_desktop=”2″ show_items_tablet=”2″ multislide=”on” loop=”on” arrow_nav=”on” dot_nav=”on” advanced_effect=”1″ arrow_bg_color=”rgba(255,255,255,0.47)” dots_color=”rgba(0,0,0,0.27)” arrow_position=”middle-outside” arrow_alignment=”center” arrow_font_size=”50px” arrow_position_phone=”middle-outside” arrow_position_last_edited=”off|desktop” module_class=”greytopborder” _builder_version=”4.21.0″ _module_preset=”default” title_font_size=”36px” body_font_size=”19px” custom_margin=”||||false|false” custom_padding=”||||false|false” title_font_size_tablet=”36px” title_font_size_phone=”26px” title_font_size_last_edited=”on|phone” body_font_size_last_edited=”off|phone” border_color_top_item=”rgba(0,0,0,0.2)” border_color_bottom_item=”rgba(0,0,0,0.21)” global_colors_info=”{}”][dica_divi_carouselitem title=”Accountability to Affected People” button_url_new_window=”1″ content_padding=”||||false|false” _builder_version=”4.21.0″ _module_preset=”default” header_level=”h3″ header_text_color=”#0072BC” global_colors_info=”{}”]<\/p>\n

UNHCR will ensure our Accountability to Affected People (AAP) commitments are embedded across all strategy areas, with a focus on participation and inclusion, co-design, communication and transparency, feedback and response and organizational learning and adaptation.<\/span><\/p>\n

[\/dica_divi_carouselitem][dica_divi_carouselitem title=”Accessible to all” button_url_new_window=”1″ content_padding=”||||false|false” _builder_version=”4.20.0″ _module_preset=”default” header_level=”h3″ header_text_color=”#0072BC” global_colors_info=”{}”]<\/p>\n

UNHCR will work with its technology partners to ensure all internal and external digital services and platforms are accessible to everyone regardless of age, gender, disability, race, socioeconomic, sexual orientation, gender identity, and diverse characteristics. Content created will be optimized and assessed for accessibility.<\/span><\/p>\n

[\/dica_divi_carouselitem][dica_divi_carouselitem title=”Protection, rights & ethics” button_url_new_window=”1″ content_padding=”||||false|false” _builder_version=”4.21.0″ _module_preset=”default” header_level=”h3″ header_text_color=”#0072BC” global_colors_info=”{}”]<\/p>\n

UNHCR will promote the increased protection of the people we serve online, including the prevention of online abuse and harm that can spill over into the offline world. This also encompasses their right to equally be part of a connected society and their right to privacy, including in their online activity and in the digital processing of their personal data by UNHCR and other actors.<\/p>\n

Communities will be supported and empowered to manage digital risks, so they can connect with confidence. UNHCR\u2019s use of digital technology will meet international human rights and ethical standards, with a focus on high-risk technologies, uses and contexts.<\/p>\n

[\/dica_divi_carouselitem][dica_divi_carouselitem title=”Digital efficiency” button_url_new_window=”1″ content_padding=”||||false|false” _builder_version=”4.21.0″ _module_preset=”default” header_level=”h3″ header_text_color=”#0072BC” global_colors_info=”{}”]<\/p>\n

UNHCR will look for digital efficiency by reusing solutions and designing business processes to deliver our work more efficiently and cost effectively.<\/p>\n

UNHCR will monitor new digital solutions that are developed in the field to identify scope for scalability to other operations and avoid duplication. Where possible UNHCR will reuse and improve digital solutions already developed by partners and other agencies.<\/p>\n

Where appropriate UNHCR will use open technical standards, including for data security and biometrics, and digital public goods to ensure maximum benefit to those we serve.<\/p>\n

[\/dica_divi_carouselitem][dica_divi_carouselitem title=”Environmental sustainability” button_url_new_window=”1″ content_padding=”||||false|false” _builder_version=”4.21.0″ _module_preset=”default” header_level=”h3″ header_text_color=”#0072BC” global_colors_info=”{}”]<\/p>\n

UNHCR\u2019s use of digital technology has a major impact on the organization\u2019s environmental footprint. We will accordingly put in place checks and balances to ensure the Digital Transformation Strategy reinforces the objectives of the Strategic Framework for Climate Action.<\/span><\/p>\n

[\/dica_divi_carouselitem][dica_divi_carouselitem title=”Content & data preservation” button_url_new_window=”1″ content_padding=”||||false|false” _builder_version=”4.21.0″ _module_preset=”default” header_level=”h3″ header_text_color=”#0072BC” global_colors_info=”{}”]<\/p>\n

UNHCR will ensure that content with long-term value is preserved and securely accessible for use and re-use. Digital content preservation means mitigating against in-built obsolescence in systems and solutions.<\/span><\/p>\n

[\/dica_divi_carouselitem][\/dica_divi_carousel][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” admin_label=”Products” module_id=”dts-stories” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#D4D0C6″ min_height=”915.3px” top_divider_style=”curve2″ top_divider_color=”#E4E1D9″ top_divider_flip=”vertical” top_divider_height_tablet=”50px” top_divider_height_phone=”30px” top_divider_height_last_edited=”on|phone” global_module=”13509″ saved_tabs=”all” locked=”off” collapsed=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_text_color=”#FFFFFF” header_2_font=”||||||||” header_2_line_height=”1.1em” custom_margin=”||0px||false|false” header_2_font_size_tablet=”40px” header_2_font_size_phone=”24px” header_2_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

The strategy in action<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row make_equal=”on” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][dica_divi_carousel loop=”on” arrow_nav=”on” equal_height=”on” advanced_effect=”1″ arrow_nav_color=”#D4D0C6″ arrow_bg_color=”#000000″ arrow_show_hover=”on” carousel_container_margin=”|||0px|false|false” carousel_container_padding=”|0px||0px|false|false” innercontent_padding=”|0px||0px|false|false” item_padding=”|||0px|false|false” content_container_padding=”10px|10px|10px|10px|false|false” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#FFFFFF” hover_enabled=”0″ border_radii_item=”on|10px|10px|10px|10px” border_width_all_item=”1px” border_color_all_item=”#000000″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″][dica_divi_carouselitem title=”A new Digital Gateway opens for refugees in India” url=”https:\/\/www.unhcr.org\/blogs\/new-digital-gateway-opens-for-refugees-in-india\/” button_url_new_window=”1″ image=”https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2026\/01\/admin-ajax-1-cropped.png” image_alt=”Sudanese refugee” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][\/dica_divi_carouselitem][dica_divi_carouselitem _builder_version=”4.27.4″ _module_preset=”default” theme_builder_area=”post_content” title=”Help 2.0: A digital lifeline reimagined” link_option_url=”https:\/\/www.unhcr.org\/digitalstrategy\/case-studies\/help-2-0-a-digital-lifeline-reimagined\/” alt=”Phone showing the Rwanda Help site” title_text=”User testing Help Rwanda” image=”https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2025\/10\/Help-user-testing-in-Rwanda.jpg” hover_enabled=”0″ sticky_enabled=”0″][\/dica_divi_carouselitem][dica_divi_carouselitem _builder_version=”4.27.4″ _module_preset=”default” theme_builder_area=”post_content” link_option_url=”https:\/\/www.unhcr.org\/news\/stories\/how-can-we-protect-refugees-growing-digital-threats” title=”How can we protect refugees from growing digital threats?” alt=”Visual showing phones and laptops containing words related to information integrity” title_text=”information integrity visual” image=”https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2025\/09\/info-integrity-1180-623.png” hover_enabled=”0″ sticky_enabled=”0″][\/dica_divi_carouselitem][dica_divi_carouselitem title=”Bringing efficiency to greater heights: UNHCR Malaysia\u2019s Digital Gateway self-service kiosk” url=”https:\/\/www.unhcr.org\/blogs\/bringing-efficiency-to-greater-heights-unhcr-malaysias-digital-gateway-self-service-kiosk\/” button_url_new_window=”1″ image=”https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2025\/09\/Digital-Gateway-self-service-kiosks-available-in-multiple-languages-at-UNHCR-Malaysia-1.jpg” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][\/dica_divi_carouselitem][dica_divi_carouselitem title=”Revolutionizing refugee registration in Egypt ” url=”https:\/\/www.unhcr.org\/blogs\/revolutionizing-refugee-registration-the-digital-gateway-in-egypt\/” button_url_new_window=”1″ image=”https:\/\/www.unhcr.org\/digitalstrategy\/wp-content\/uploads\/sites\/161\/2025\/09\/A-Sudanese-refugee-is-being-assisted-by-a-UNHCR-staff-member-to-use-the-new-registration-tool-1360×765-1.jpg” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][\/dica_divi_carouselitem][\/dica_divi_carousel][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6Ijc4MyIsImVuYWJsZV9odG1sIjoib2ZmIn19@” button_text=”Read all case studies” button_alignment=”center” _builder_version=”4.21.0″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_color=”#000000″ button_bg_color=”rgba(255,255,255,0.82)” box_shadow_style=”preset3″ locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_button][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEzOTIzIn19@” button_text=”Read the Digital Gateway stories from the field” button_alignment=”center” _builder_version=”4.27.4″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_color=”#000000″ button_bg_color=”rgba(255,255,255,0.82)” hover_enabled=”0″ box_shadow_style=”preset3″ locked=”off” global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

DIGITALTRANSFORMATIONSTRATEGY 2022\u20142026Strengthening protection,building self-reliance andoptimizing deliveryThe Digital Transformation Strategy provides a unified vision and approach to realizing the rights of refugees to digital inclusion and protection. It also guides UNHCR in reshaping our use of digital channels and associated technology to achieve our strategic objectives.Download summaryOur digital transformation visionUNHCR\u2019s vision is for the communities we […]<\/p>\n","protected":false},"author":339,"featured_media":375,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-17","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nUNHCR Digital Transformation Strategy<\/title>\n<meta name=\"description\" content=\"Explore UNHCR\u2019s strategy to empower refugees through digital inclusion, protection, and innovative service delivery.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.unhcr.org\/digitalstrategy\/\" \/>\n<meta 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