Evaluation Service

What's new: reports, news and publications

UNHCR, the UN Refugee Agency

Evaluation of UNHCR-led initiatives to end statelessness

UNHCR's mandate to address statelessness has evolved significantly since 1951 from holding responsibilities for stateless refugees only, to identifying and protecting non-refugee stateless people, and preventing and reducing statelessness in itself.

Construction workers representing both the refugee and local communities build the first of 1,000 brick homes to be built in Ouallam village in Niger.

How can UNHCR further engage in Humanitarian Development cooperation?

Cooperating with development organizations has long been part of UNHCR's approach to building long-term support and finding durable solutions for people forced to flee. An ongoing evaluation explores the possibilities to further strengthen our cooperation with development actors. 

UNHCR, the UN Refugee Agency - Venezuelan refugees and migrants receive medical attention and COVID-19 tests before entering the Integrated Assistance Centre in Maicao, northern Colombia.

Emerging Findings from the Joint Evaluation of the Protection of the Rights of Refugees during COVID-19

The COVID-19 pandemic has exacerbated the pre-existing protection risks for refugees and host communities and challenged the protection of their fundamental rights.

Philippines. UNHCR helps community at risk of statelessness

Evaluation Service Annual Report 2020

2020 was a productive year for the Evaluation Service. In this year-end report, we share with you the progress we made towards achieving our strategic goals in 2020 and evaluating what works for UNHCR and the people we serve.

UNHCR, the UN Refugee Agency

Evaluation of UNHCR's Level-3 emergency response to cyclone Idai

UNHCR, the UN Refugee Agency

Evaluation on UNHCR's approach to refugee livelihood and economic inclusion

What we do

UNHCR's Evaluation Service provides evaluative evidence so we can obtain an impartial reflection on our performance and results, generate lessons from experience and find ways to improve. The overall purpose of any evaluation is to contribute to both learning and accountability and inform our strategic choices.

With our evaluations, we seek answers to questions such as: Have the right things been undertaken? Are we doing them on a scale that will make a difference in the lives of persons of concern? How well have things been done and how do we know this? What results have been achieved? Are there better ways of achieving them? To what extent can a certain result be attributed to a specific intervention?

The Evaluation Service is independent of the management functions and reports directly to the High Commissioner.

How we work

All evaluations are conducted as a partnership between the UNHCR Evaluation Service and the concerned Bureau, Office and/or Division, who play a critical role in a successful evaluation process. Evaluations are scoped and defined jointly between the Evaluation Service and concerned Bureaux, Divisions and country offices, and need to be carried out by external consultants. UNHCR Staff with specific thematic and operational expertise may join an evaluation team in an advisory capacity, to give technical advice and/or quality assurance.

Evaluations can broadly be classified into two categories:

  • Centralized evaluations: commissioned, funded and managed by the Evaluation Service. Senior Executive Team members will be requested to oversee the management response to the evaluation.
  • Decentralized evaluations: proposed and initiated by offices, bureaux and divisions; co-managed with the Evaluation Service; can be undertaken jointly with partners. Concerned representative/bureau/division directors will prepare management responses.

How are evaluation topics selected?

The Evaluation Service facilitates an annual process of consultation with headquarters and field-based colleagues to develop an annual work-plan. Whereas topics for centralized evaluations are set at the beginning of each year, suggestions for decentralized evaluation topics (put forward by bureaux, operations or divisions) can be shared with the Evaluation Service throughout the year.

Explore our evaluations

Contact us at [email protected]