Digital accountability to communities through AI-supported communications
Challenge
UNHCR receives a high volume of communications and requests from forcibly displaced and stateless persons, which are currently processed and answered manually. This is labor intensive, time consuming, and not conducive to providing timely assistance.
Solution
Develop an efficient mechanism to process requests using digital petition boxes equipped with AI-supported processing and analysis of text and audio submissions, leading to improved response rates. The centralized system will identify duplicates and extract data that could help UNHCR respond more efficiently.
Impact
Improved response time to requests, resulting in more effective delivery of services, potentially directly benefiting 650,000 refugees and asylum seekers. Enhanced data-driven decision making provides broader benefits to communities we work with and for.