projects
More accessible cash assistance through mobile app
Ongoing
Challenge
Existing digital tools for cash assistance do not address the needs of Syria’s diverse population and information about entitlements and eligibility is fragmented.
Solution
Develop a multilingual mobile application integrated with UNHCR systems providing personal cash assistance details, service information, support features and self-service functions.
Impact
The app will improve access to accurate information, enable direct feedback and reduce the need for costly visits to physical UNHCR locations.
Preliminary findings
5
governorates in Syria saw diverse community consultations to inform app design
80%+
smartphone access among consulted communities, confirming feasibility of solution
55%
of registered households in some contexts not receiving assistance, highlighting need