{"id":28821,"date":"2019-02-14T09:25:23","date_gmt":"2019-02-14T08:25:23","guid":{"rendered":"https:\/\/www.unhcr.org\/innovation\/?page_id=28821"},"modified":"2020-05-10T21:39:07","modified_gmt":"2020-05-10T19:39:07","slug":"2018-2019","status":"publish","type":"page","link":"https:\/\/www.unhcr.org\/innovation\/2018-2019\/","title":{"rendered":"Innovation 2018-2019"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Cover&#8221; module_class=&#8221;hero no-shadow custom-bg&#8221; _builder_version=&#8221;3.22.7&#8243; background_color=&#8221;#1f02b5&#8243; inner_width_tablet=&#8221;50px&#8221; inner_max_width_tablet=&#8221;50px&#8221; custom_padding=&#8221;68px|0px|0px|0px&#8221; animation_style=&#8221;fade&#8221; z_index_tablet=&#8221;500&#8243;][et_pb_row background_position_1=&#8221;top_left&#8221; background_repeat_1=&#8221;no-repeat&#8221; module_class=&#8221; et_pb_row_fullwidth&#8221; _builder_version=&#8221;3.22.7&#8243; background_size=&#8221;initial&#8221; 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button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;]<\/p>\n<h1>UNHCR Innovation Service | Orbit 2018-2019<\/h1>\n<p>[\/et_pb_slide][\/et_pb_slider][et_pb_image src=&#8221;https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2019\/05\/NewTitle-01.png&#8221; align=&#8221;center&#8221; disabled_on=&#8221;on|on|on&#8221; _builder_version=&#8221;3.22.7&#8243; z_index_tablet=&#8221;500&#8243; sticky=&#8221;off&#8221; border_style=&#8221;solid&#8221; disabled=&#8221;on&#8221;][\/et_pb_image][et_pb_code _builder_version=&#8221;3.22.7&#8243; z_index_tablet=&#8221;500&#8243;]<script type=\"text\/javascript\" src=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/tilt.js\/1.2.1\/tilt.jquery.min.js\"><\/script><!-- [et_pb_line_break_holder] --><script type=\"text\/javascript\"><!-- [et_pb_line_break_holder] -->\tvar $ = jQuery;<!-- [et_pb_line_break_holder] -->  $(document).ready(function(){<!-- [et_pb_line_break_holder] -->$('.et_parallax_bg.et_pb_parallax_css').tilt({<!-- [et_pb_line_break_holder] -->maxTilt:        0.3,<!-- [et_pb_line_break_holder] -->speed:          1000<!-- [et_pb_line_break_holder] -->});<!-- [et_pb_line_break_holder] -->\tvar bh = $(window).height() * 0.7<!-- [et_pb_line_break_holder] -->\t$('.et_pb_section.hero').height(bh)<!-- [et_pb_line_break_holder] -->});<!-- [et_pb_line_break_holder] -->$( window ).resize(function() {<!-- [et_pb_line_break_holder] -->\tvar bh = $(window).height() * 0.7<!-- [et_pb_line_break_holder] -->\t$('.et_pb_section.hero').height(bh)<!-- [et_pb_line_break_holder] -->});<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->$('.et_pb_slide').each(function(){<!-- [et_pb_line_break_holder] -->var a = $(this).find('a');<!-- [et_pb_line_break_holder] -->var x = a.attr('href');<!-- [et_pb_line_break_holder] -->var y = $(this).find('.et_parallax_bg');<!-- [et_pb_line_break_holder] -->y.wrap('<a href=\"'+ x +'\" target=\"_blank\"><\/a>');<!-- [et_pb_line_break_holder] -->});<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;on|on|on&#8221; admin_label=&#8221;section&#8221; _builder_version=&#8221;3.22.7&#8243; custom_padding=&#8221;28px|0px|68px|0px&#8221; z_index_tablet=&#8221;500&#8243; disabled=&#8221;on&#8221;][et_pb_row custom_padding=&#8221;0px|0px|0px|0px&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; background_position_1=&#8221;top_left&#8221; background_position_2=&#8221;top_left&#8221; background_repeat_1=&#8221;no-repeat&#8221; background_repeat_2=&#8221;no-repeat&#8221; admin_label=&#8221;row&#8221; module_class=&#8221; et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth&#8221; _builder_version=&#8221;3.22.3&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width=&#8221;94%&#8221; width_tablet=&#8221;80%&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;94%&#8221; max_width_tablet=&#8221;80%&#8221; max_width_last_edited=&#8221;on|desktop&#8221; module_alignment=&#8221;center&#8221; make_fullwidth=&#8221;on&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.0.47&#8243;][et_pb_text admin_label=&#8221;Page heading&#8221; _builder_version=&#8221;3.22.7&#8243; text_text_color=&#8221;#ffffff&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#000000&#8243; header_2_text_color=&#8221;#000000&#8243; z_index_tablet=&#8221;500&#8243; border_style=&#8221;solid&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Download the full publication <a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2019\/06\/Innovation18-19-WebV.pdf\">here<\/a>.<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Editorial&#8221; module_class=&#8221;grey&#8221; _builder_version=&#8221;3.22.7&#8243; inner_width_tablet=&#8221;50px&#8221; inner_max_width_tablet=&#8221;50px&#8221; z_index_tablet=&#8221;500&#8243;][et_pb_row custom_padding=&#8221;11px|0px|34px|0px&#8221; admin_label=&#8221;row&#8221; _builder_version=&#8221;3.22.3&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.0.47&#8243;][et_pb_text disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;NFE headline&#8221; _builder_version=&#8221;3.22.7&#8243; header_text_color=&#8221;#000000&#8243; z_index_tablet=&#8221;500&#8243; border_style=&#8221;solid&#8221;]<\/p>\n<h2>Note from the Editors<\/h2>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2019\/03\/Notes-from-Editors-1.gif&#8221; align=&#8221;center&#8221; disabled_on=&#8221;on|on|on&#8221; _builder_version=&#8221;3.22.7&#8243; max_width=&#8221;60%&#8221; max_width_last_edited=&#8221;on|tablet&#8221; z_index_tablet=&#8221;500&#8243; disabled=&#8221;on&#8221;]<br \/>\n[\/et_pb_image][et_pb_text admin_label=&#8221;Note from Editors&#8221; _builder_version=&#8221;3.22.7&#8243; text_text_color=&#8221;#000000&#8243; header_text_color=&#8221;#2e3192&#8243; z_index_tablet=&#8221;500&#8243; border_style=&#8221;solid&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">UNHCR Innovation Service\u2019s \u201cOrbit 2018-2019\u201d is a collection of insights and inspiration, where we explore the most recent innovations in the humanitarian sector, and opportunities to discover the current reading of innovation that is shaping the future of how we respond to complex challenges. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this publication, we examine issues from climate change and the future of displacement to how we can utilise storytelling as a key tool for making innovation accessible for everyone. We look at the assumptions behind why innovation thrived in UNHCR Brazil and how humility led UNHCR Mexico to drop humanitarian logos and focus on communicating with people on the move in new and unforeseen ways. We explored the tension between bureaucracy and creativity and studied what community-led innovation truly looks like in practice. We&#8217;ve brought voices from across UNHCR to help us unpack the role that innovation plays our day-to-day work in serving refugee populations and how it might shape the future of our work for the better.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019ve also asked a lot of questions in 2018 to frame our approaches and path moving forward. For example, how might we move from seeing connecting refugees as a technology issue to one grounded in rights and normative values? And, how can we influence better decision-making through the innovation process?\u00a0<\/span><\/p>\n<p>Read the rest of the note <a href=\"https:\/\/medium.com\/unhcr-innovation-service\/a-note-from-the-editors-ccae2f6be910\" target=\"_blank\" rel=\"noopener\">here.<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;3.22.7&#8243; inner_width_tablet=&#8221;50px&#8221; inner_max_width_tablet=&#8221;50px&#8221; z_index_tablet=&#8221;500&#8243;][et_pb_row custom_padding=&#8221;0px|0px|0px|0px&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; background_position_1=&#8221;top_left&#8221; background_position_2=&#8221;top_left&#8221; background_repeat_1=&#8221;no-repeat&#8221; background_repeat_2=&#8221;no-repeat&#8221; admin_label=&#8221;row&#8221; module_class=&#8221; et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth&#8221; _builder_version=&#8221;3.22.3&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width=&#8221;94%&#8221; width_tablet=&#8221;80%&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;94%&#8221; max_width_tablet=&#8221;80%&#8221; max_width_last_edited=&#8221;on|desktop&#8221; module_alignment=&#8221;center&#8221; make_fullwidth=&#8221;on&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.0.47&#8243;][et_pb_text admin_label=&#8221;Stories headline&#8221; _builder_version=&#8221;3.22.7&#8243; header_text_color=&#8221;#000000&#8243; z_index_tablet=&#8221;500&#8243; border_style=&#8221;solid&#8221;]<\/p>\n<h2 style=\"text-align: left;\">Our latest stories<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=&#8221;Stories list&#8221; module_class=&#8221; et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth&#8221; _builder_version=&#8221;3.22.3&#8243; width=&#8221;94%&#8221; width_tablet=&#8221;80%&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;94%&#8221; max_width_tablet=&#8221;80%&#8221; max_width_last_edited=&#8221;on|desktop&#8221; make_fullwidth=&#8221;on&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.0.47&#8243;][et_pb_image src=&#8221;https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2019\/03\/Beep1.gif&#8221; url=&#8221;https:\/\/medium.com\/unhcr-innovation-service\/for-the-sake-of-the-future-innovate-courageously-4364ccae5c0b&#8221; url_new_window=&#8221;on&#8221; _builder_version=&#8221;3.19.1&#8243;]<br \/>\n[\/et_pb_image][et_pb_text _builder_version=&#8221;3.19.1&#8243; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#000000&#8243; header_font=&#8221;||||||||&#8221; header_text_color=&#8221;#000000&#8243;]<\/p>\n<h2><a href=\"https:\/\/medium.com\/unhcr-innovation-service\/for-the-sake-of-the-future-innovate-courageously-4364ccae5c0b\" target=\"_blank\" rel=\"noopener\"><strong>For the sake of the future, innovate courageously<\/strong><\/a><\/h2>\n<p>For the future of UNHCR, and indeed the UN, we will need braver approaches and we will need more courage to do it. Limiting ourselves to cookie-cutter solutions will only relegate innovation to a gentle tinkering around the edges.<\/p>\n<p>[\/et_pb_text][et_pb_divider color=&#8221;#000000&#8243; divider_style=&#8221;dotted&#8221; disabled_on=&#8221;off|on|on&#8221; _builder_version=&#8221;3.19.1&#8243;]<br \/>\n[\/et_pb_divider][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.0.47&#8243;][et_pb_image src=&#8221;https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2019\/03\/Beep2.gif&#8221; url=&#8221;https:\/\/medium.com\/unhcr-innovation-service\/a-new-compass-navigating-the-dark-matter-of-institutional-innovation-ae1188052693&#8243; url_new_window=&#8221;on&#8221; _builder_version=&#8221;3.19.1&#8243;]<br \/>\n[\/et_pb_image][et_pb_text _builder_version=&#8221;3.19.1&#8243; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#000000&#8243; header_font=&#8221;||||||||&#8221; header_text_color=&#8221;#000000&#8243;]<\/p>\n<h2><a href=\"https:\/\/medium.com\/unhcr-innovation-service\/a-new-compass-navigating-the-dark-matter-of-institutional-innovation-ae1188052693\" target=\"_blank\" rel=\"noopener\"><strong>A New Compass: Navigating the dark matter of institutional innovation<\/strong><\/a><\/h2>\n<p>Within UNHCR, there are spaces that exist in the gaps between bureaucratic processes and services; spaces that often go undetected. To prepare UNHCR for the future, we need to innovate the organisation\u2019s back-end processes and structures.<\/p>\n<p>[\/et_pb_text][et_pb_divider color=&#8221;#000000&#8243; divider_style=&#8221;dotted&#8221; disabled_on=&#8221;off|on|on&#8221; _builder_version=&#8221;3.19.1&#8243;]<br \/>\n[\/et_pb_divider][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.0.47&#8243;][et_pb_image src=&#8221;https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2019\/03\/Beep5.gif&#8221; url=&#8221;https:\/\/medium.com\/unhcr-innovation-service\/why-community-led-innovation-is-fuelled-by-risk-ambition-and-experimentation-e8e58555e49f&#8221; url_new_window=&#8221;on&#8221; _builder_version=&#8221;3.19.1&#8243;]<br \/>\n[\/et_pb_image][et_pb_text _builder_version=&#8221;3.19.1&#8243; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#000000&#8243; header_font=&#8221;||||||||&#8221; header_text_color=&#8221;#000000&#8243;]<\/p>\n<h2><a href=\"https:\/\/medium.com\/unhcr-innovation-service\/why-community-led-innovation-is-fuelled-by-risk-ambition-and-experimentation-e8e58555e49f\" target=\"_blank\" rel=\"noopener\"><strong>Why community-led innovation is fuelled by risk, ambition, and experimentation<\/strong><\/a><\/h2>\n<p>The Community Technology Empowerment Network (CTEN) is a refugee-led organization based out of Rhino Camp Settlement in Uganda. CTEN\u2019s Co-Founder tells his story of hope in new ideas, persistence and experimentation in Uganda.<\/p>\n<p>[\/et_pb_text][et_pb_divider color=&#8221;#000000&#8243; divider_style=&#8221;dotted&#8221; disabled_on=&#8221;off|on|on&#8221; _builder_version=&#8221;3.19.1&#8243;]<br \/>\n[\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=&#8221;Stories list&#8221; module_class=&#8221; et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth&#8221; _builder_version=&#8221;3.22.3&#8243; width=&#8221;94%&#8221; width_tablet=&#8221;80%&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;94%&#8221; max_width_tablet=&#8221;80%&#8221; max_width_last_edited=&#8221;on|desktop&#8221; make_fullwidth=&#8221;on&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.0.47&#8243;][et_pb_image src=&#8221;https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2019\/03\/Beep4.gif&#8221; url=&#8221;https:\/\/medium.com\/unhcr-innovation-service\/humility-over-brand-rethinking-how-to-use-social-media-for-those-on-the-move-in-the-americas-ce309e3d6a13&#8243; url_new_window=&#8221;on&#8221; _builder_version=&#8221;3.19.1&#8243;]<br \/>\n[\/et_pb_image][et_pb_text _builder_version=&#8221;3.19.1&#8243; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#000000&#8243; header_font=&#8221;||||||||&#8221; header_text_color=&#8221;#000000&#8243;]<\/p>\n<h2><a href=\"https:\/\/medium.com\/unhcr-innovation-service\/humility-over-brand-rethinking-how-to-use-social-media-for-those-on-the-move-in-the-americas-ce309e3d6a13\" target=\"_blank\" rel=\"noopener\"><strong>Humility over brand \u200a-\u200a a new approach to social media for those on the move<\/strong><\/a><\/h2>\n<p>UNHCR Mexico wanted to move away from humanitarian branding and logos as it was felt that something more compelling could be created that breaks with communities&#8217; preconceptions of humanitarian support. Here\u2019s how they did it.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.0.47&#8243;][et_pb_image src=&#8221;https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2019\/04\/Distorted-1.gif&#8221; url=&#8221;https:\/\/medium.com\/unhcr-innovation-service\/the-void-building-trust-for-artificial-intelligence-in-the-humanitarian-context-5c5bc5fd4bb6&#8243; url_new_window=&#8221;on&#8221; _builder_version=&#8221;3.19.1&#8243;]<br \/>\n[\/et_pb_image][et_pb_text _builder_version=&#8221;3.19.1&#8243; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#000000&#8243; header_font=&#8221;||||||||&#8221; header_text_color=&#8221;#000000&#8243;]<\/p>\n<h2><a href=\"https:\/\/medium.com\/unhcr-innovation-service\/the-void-building-trust-for-artificial-intelligence-in-the-humanitarian-context-5c5bc5fd4bb6\" target=\"_blank\" rel=\"noopener\"><strong>The Void: Building trust for Artificial Intelligence in the humanitarian context<\/strong><\/a><\/h2>\n<p>We believe that resistance is actually a lack of clarity. So, how might we create a pathway for harnessing the potential of AI in humanitarian innovation? We outline actions you can start taking to put out the flames of fear around artificial intelligence.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.0.47&#8243;][et_pb_image src=&#8221;https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2019\/04\/Step.gif&#8221; url=&#8221;https:\/\/medium.com\/@UNHCRInnovation\/how-unhcr-brazil-harnessed-the-power-of-innovation-8b4a20a68ca6&#8243; url_new_window=&#8221;on&#8221; _builder_version=&#8221;3.19.1&#8243;]<br \/>\n[\/et_pb_image][et_pb_text _builder_version=&#8221;3.19.1&#8243; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#000000&#8243; header_font=&#8221;||||||||&#8221; header_text_color=&#8221;#000000&#8243;]<\/p>\n<h2><a href=\"https:\/\/medium.com\/@UNHCRInnovation\/how-unhcr-brazil-harnessed-the-power-of-innovation-8b4a20a68ca6\" target=\"_blank\" rel=\"noopener\"><strong>How UNHCR Brazil harnessed the power of innovation<\/strong><\/a><\/h2>\n<p>What does innovation look like in a rapidly changing environment? We look at the assumptions behind why innovation thrived in UNHCR Brazil and outline how other operations can create their own safe space for innovation.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Read more&#8221; _builder_version=&#8221;3.22.7&#8243; inner_width_tablet=&#8221;50px&#8221; inner_max_width_tablet=&#8221;50px&#8221; custom_padding=&#8221;13px|0px|68px|0px|false|false&#8221; z_index_tablet=&#8221;500&#8243;][et_pb_row _builder_version=&#8221;3.22.3&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.0.47&#8243;][et_pb_divider color=&#8221;#000000&#8243; divider_style=&#8221;dotted&#8221; _builder_version=&#8221;3.19.1&#8243;]<br \/>\n[\/et_pb_divider][et_pb_image src=&#8221;https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2019\/03\/Planets.gif&#8221; align=&#8221;center&#8221; _builder_version=&#8221;3.19.1&#8243;]<br \/>\n[\/et_pb_image][et_pb_text admin_label=&#8221;Read more stories&#8221; _builder_version=&#8221;3.22.7&#8243; text_text_color=&#8221;#000000&#8243; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;30px|||&#8221; z_index_tablet=&#8221;500&#8243; border_style=&#8221;solid&#8221;]<\/p>\n<h3 style=\"text-align: center;\">More digital stories are on their way.<\/h3>\n<h3 style=\"text-align: center;\">But if you can&#8217;t wait &#8211; you can download the full publication <a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2019\/06\/Innovation18-19-WebV.pdf\">here<\/a>.<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; admin_label=&#8221;Lead image&#8221; _builder_version=&#8221;3.22.7&#8243; inner_width_tablet=&#8221;50px&#8221; inner_max_width_tablet=&#8221;50px&#8221; custom_padding=&#8221;||0px|&#8221; z_index_tablet=&#8221;500&#8243;][et_pb_fullwidth_image src=&#8221;https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2019\/02\/YIR_02.png&#8221; _builder_version=&#8221;3.19.1&#8243;]<br \/>\n[\/et_pb_fullwidth_image][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Article&#8221; _builder_version=&#8221;3.22.7&#8243; inner_width_tablet=&#8221;50px&#8221; inner_max_width_tablet=&#8221;50px&#8221; z_index_tablet=&#8221;500&#8243;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;3.22.7&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width_phone=&#8221;50px&#8221; max_width_phone=&#8221;1280px&#8221; z_index_tablet=&#8221;500&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.0.47&#8243;][et_pb_text disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;Article heading&#8221; _builder_version=&#8221;3.22.7&#8243; text_text_color=&#8221;#000000&#8243; header_text_color=&#8221;#000000&#8243; z_index_tablet=&#8221;500&#8243; border_style=&#8221;solid&#8221;]<\/p>\n<h1>Why is innovation so difficult? An ode to all innovators.<\/h1>\n<p>By Emilia Saarelainen, Innovation Fellowship Programme Manager<\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Emilia article&#8221; _builder_version=&#8221;3.22.7&#8243; text_text_color=&#8221;#000000&#8243; header_text_color=&#8221;#000000&#8243; header_2_text_color=&#8221;#000000&#8243; z_index_tablet=&#8221;500&#8243; border_style=&#8221;solid&#8221;]<\/p>\n<p class=\"p1\"><i>We all know that innovation is hard, but why exactly is it so difficult? <\/i><\/p>\n<h2 class=\"p3\">Innovation is about people<\/h2>\n<p class=\"p1\">Before we can even start talking about the difficulties of the actual act of innovating, we need to be clear on what we mean by innovation and what\u2019s needed to innovate.<\/p>\n<p class=\"p1\">Innovation doesn\u2019t happen without innovators. Innovation is not about finding the new bright idea, it\u2019s not about having all types of processes in place and it\u2019s not about technology. It\u2019s about people, those ones who are passionate about what they do and want to drive change. People are the backbone of innovation. And that\u2019s exactly the reason why it\u2019s also so difficult. People, you and I, us and them, are required to make innovation to happen, but we are also part of the problem and a reason why it is so difficult.<\/p>\n<p class=\"p1\">We have a very limited understanding about who is and who can be an innovator. An innovator is seen to be a lone inventor, an Einstein type of individual (usually a white man) sitting alone in a basement and coming up with new ideas. Innovation is often understood as \u201cthe best idea\u201d and an innovator as the one having a light bulb moment magically leading to a successful implementation. This narrative is misleading as innovation is not just about generating ideas and innovators are not just inventors. Anyone can innovate, regardless of age, nationality, position or gender. Innovators have the right attitude, a creative mindset, and an ability to see things differently and bend the boundaries. And most importantly, they have a desire to solve complex challenges &#8211; and given the right tools, attitude and environment, each person has the power to create change.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_class=&#8221;grey&#8221; _builder_version=&#8221;3.22.7&#8243; z_index_tablet=&#8221;500&#8243;][et_pb_row _builder_version=&#8221;3.22.3&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.0.47&#8243;][et_pb_text admin_label=&#8221;Innovation requires a wide range of skills&#8221; _builder_version=&#8221;3.22.7&#8243; z_index_tablet=&#8221;500&#8243;]<\/p>\n<h2 class=\"p4\"><span class=\"s1\">Innovation requires a wide range of skills<\/span><\/h2>\n<p class=\"p1\">When we talk about innovation skills, we typically talk about just one type of skills, creative (thinking) skills, i.e. an individual\u2019s ability to generate new ideas, solve problems and think creatively. We think about artists or entrepreneurs who seem to have creativity as a gift to do something magical (while the rest of us just admire it from aside). But this is misleading because, first of all, innovation skills are not just about creativity skills and second, being innovative is not the privilege of a few select persons; it\u2019s possible to learn how to be creative and how to be innovative. There are tons of tools and techniques to help you to enrich your creative skills, i.e. have new ideas, think creatively, overcome your thinking habits, etc. Additionally, there are innovation tools, methods, and guidebooks that help you to go through the rest of the innovation process and provides tools for identifying a problem, test assumptions, design and guide through an experiment, etc.<\/p>\n<p class=\"p1\">So, the good news is that anyone can learn to use innovation tools, the bad news is that it might be the easiest part. Innovation is not just about tools and methods, but it\u2019s also, and even more about mindset. Innovation is an iterative process, uncertainty and unknown being an inevitable part of it. Going through that process requires one being comfortable with confusion, failures, and disappointments and it\u2019s not always easy or pleasant. Innovating can be nerve-wracking, uncomfortable or even scary. There\u2019s no toolkit to help you to teach it or prepare for it, the only way to learn it is to go through it, experience it and learn by doing. As an innovator, you need to be persistent and have resilience for all this.<\/p>\n<p class=\"p1\">And as if this would not be enough, there\u2019s a third set of skills that is important, especially for those innovating in a large organisation: communicating, influencing, and convincing. Whatever you want to do, it needs to be shared with many different actors in the organisation. It needs to be communicated in the right way to the right people in order to make anything happen. And often making the case isn\u2019t sufficient, facts don\u2019t convince people, but you need a strategy on how to get people on board and make the change. Innovators don\u2019t act in isolation, they are working in a specific operational and political environment that they need to know how to navigate.<\/p>\n<p class=\"p1\">Innovation is not something you can learn just from books. There are tools and methods available for innovators, but they cover only a small part of skills one needs to innovate. Also, tools and methods don\u2019t mean much, if they don\u2019t lead to a change in behaviours and habits. And in order for innovation to be fully practised in daily work and for it to become a habit, you need time, effort and practice. It\u2019s about creating \u201cmuscle memory\u201d for innovative ways of thinking and acting. The only way to learn innovation is to actually take action and do things.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.22.7&#8243; z_index_tablet=&#8221;500&#8243;][et_pb_row _builder_version=&#8221;3.22.3&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.0.47&#8243;][et_pb_text admin_label=&#8221;No one can innovate alone&#8221; _builder_version=&#8221;3.22.7&#8243; z_index_tablet=&#8221;500&#8243;]<\/p>\n<h2 class=\"p4\"><span class=\"s1\">No one can innovate alone<\/span><\/h2>\n<p class=\"p1\">Anyone can be an innovator, but no one can do it alone. The range of skills needed to innovate is so large that it is unlikely that one individual will be strong on all of them. Needed skills are also changing throughout the process (for example, idea generation requires different types of skills than scaling), individuals simply can\u2019t have them all. So, we need to work with others, we need teams to innovate.<\/p>\n<p class=\"p1\">Innovation is all about collaboration. At its simplest, collaboration means working with others to achieve something. However, as we know, in reality working with others is not always that easy. It can feel frustrating, draining and unproductive. The more diverse the team is, the harder the collaboration can be (but the outcomes are better). There are more perceptions and different viewpoints to consider, a greater exchange of knowledge, decision making takes more time, and there\u2019s always a possibility for a conflict. For individuals wishing to innovate this means yet another set of skills for them to master- collaboration skills. Collaboration requires a high level of trust and emotional intelligence. For talkers, it might be difficult to be quiet and listen (actively!), for less talkative and\/or reserved people, it can be difficult to make themselves heard; you need to be able to communicate your point of view openly and effectively and be willing to compromise; and you must have the ability to be tolerant and accepting of others. People need to be able to let go of control and their own ego and believe that collaboration and working with others will bring possibilities to create something greater than working alone would.<\/p>\n<p class=\"p1\">If collaboration is hard for individual team members, it\u2019s also hard for supervisors and managers trying to manage and support a diverse team. Too often we assume collaboration will happen when a group of people are put together. It doesn\u2019t. It requires goals and methods and a lot of it depends on managers\u2019 skills to create an environment fostering and supporting collaborative efforts.<\/p>\n<p class=\"p1\">People need to be taught to act together in multidisciplinarity to develop novelty into innovation, supervisors and managers need to be taught to lead and manage teams and collaborative work, and the leadership need to set the tone for a true collaborative organisational culture.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_class=&#8221;grey&#8221; _builder_version=&#8221;3.22.7&#8243; z_index_tablet=&#8221;500&#8243;][et_pb_row _builder_version=&#8221;3.22.7&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.0.47&#8243;][et_pb_text admin_label=&#8221;We are afraid of innovation. All of us.&#8221; _builder_version=&#8221;3.22.7&#8243; z_index_tablet=&#8221;500&#8243;]<\/p>\n<h2 class=\"p4\"><span class=\"s1\">We are afraid of innovation. All of us.<\/span><\/h2>\n<p class=\"p1\">Innovation is scary, but what exactly are we afraid of? Well, we experience the fear of making a mistake, failure, unknown, uncertainty, looking foolish, being different, losing control, disappointing ourselves, disappointing others, imperfection, taking the first step, taking a risk, getting no rewards, rejection, losing face or prestige, being judged, thinking we are not creative, and change &#8211; just to name a few.<\/p>\n<p class=\"p1\">Fear is a strong emotion as it prepares us to react to danger. It can slow some functions of our body down, while sharpening other functions helping us to survive. These are normal reactions, our brains are just trying to protect us from harm, but it\u2019s not pleasant to experience them and the natural reaction is to avoid them. Fear can paralyse us from taking action and ultimately, hold people back. Therefore, fear is not a friend of innovation, so we need to find ways to deal with the emotion that hinders it and thus, in order to find a coping mechanism with innovation fears, we need to understand them better. Here\u2019s a list of three of the biggest fears associated with innovation.<\/p>\n<p class=\"p5\"><span class=\"s1\"><b>1. Fear of unknown<\/b><\/span><\/p>\n<p class=\"p1\">The dominant and the strongest fear of all is the fear of unknown. By nature, most of the people tend to prefer certainty. The problem is that innovation by its nature is characterised by uncertainty. In innovation (jargon), this uncertainty is often divided into two: there are known unknowns and unknown unknowns. Known unknowns are something that we know we don\u2019t know. There are risks involved in such situations, but they can be calculated and managed with risk management, which reduces the uncertainty and provides us with some kind of feeling of certainty. Whereas, unknown unknowns are something that we don\u2019t know that we don\u2019t know. It\u2019s a kind of uncertainty that can\u2019t be dealt with risk management, it can only be managed by experimenting and learning. Preparing yourself or your team for the uncertainty and unforeseeable is difficult, if not impossible. You are asked to jump in and to try something of which the outcome is uncertain. The fear of the unknown leads to problems in dealing with uncertainty. Something unexpected might happen, which would be different from what people are used to. No guidebook can prepare you for how it feels to be in the middle of uncertainty without being sure of what direction to take. Essentially, managing innovation is about mastering uncertainty.<\/p>\n<p class=\"p5\"><span class=\"s1\"><b>2. Fear of failure<\/b><\/span><\/p>\n<p class=\"p1\">Most individuals, managers, and organisations are fearful of making mistakes. Failing is considered shameful and painful. However, failure is an inevitable part of innovation. It doesn\u2019t mean that failing more often would directly lead to innovation, of course not, but more frequent trials (with learning from them) most likely do. And the more trials you do, the more unsuccessful trials (or better to say, trials with negative results) you may experience &#8211; and that may feel like a failure. Fear of failure keeps us from taking a step into the unknown, and not even trying and that paralyses innovation. It\u2019s normal to experience fear of failure as most of us have gone through an education system that taught us that failure isn\u2019t a positive thing. We were rewarded only for the best grades and taught that we always have to know, we always have to win. But innovation doesn\u2019t work like that &#8211; it doesn\u2019t flourish in such an environment. There isn\u2019t always one right answer, you may need to try (and fail) several times before succeeding. And you might still not succeed. But what is comforting is that fear of failure is mostly a learned emotion and we can unlearn that.<\/p>\n<p class=\"p5\"><span class=\"s1\"><b>3. Fear of risk-taking<\/b><\/span><\/p>\n<p class=\"p1\">Most people are risk-averse and would prefer to go with a tried and tested solution rather than taking their chances on an unproven solution. Taking the known solution, playing safe is comfortable as it makes us feel in control. Innovating is the opposite. There\u2019s no feeling of control and it gives you a sense of insecurity. Risk-taking is scary because nobody knows if the risk you take will pay off (that\u2019s why it is called risk). But any kind of development is impossible if you never take any risks &#8211; especially if you wish to try and build something completely new, some level of risk is inevitable. It is easier to embrace the risk, if we understand what we mean by risks. In its simplest form, risk can be considered as something that can lead to a damage, this can be for example a financial loss, reputational damage or in the worst case, harm caused to people we try to help. So risks should be taken seriously, but they should not prevent us innovating. Taking a risk doesn\u2019t need to mean to bet everything, there are ways to mitigate the risk (for example: through experimenting and learning). It is also good to remember that doing nothing, inaction, can also be a risk. Often the fear is bigger than the risk itself.<\/p>\n<p class=\"p1\">All these fears are normal, and they don\u2019t only cause fear to innovate, but they also may prohibit others from innovating. Managers and organisations experience exactly the same fears of the unknown, failure, and risk-taking as individual innovators or teams do, but their fears are often turned into resistance. So even if you as an innovator have managed to overcome your fears (or more likely, to act despite your fears), you still have to persuade the others to come to your side. So, it\u2019s actually not enough to deal with your own fears, you need to find a way to deal with other people\u2019s fears as well.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.22.7&#8243; z_index_tablet=&#8221;500&#8243;][et_pb_row _builder_version=&#8221;3.22.3&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.0.47&#8243;][et_pb_text admin_label=&#8221;There\u2019s always resistance&#8221; _builder_version=&#8221;3.22.7&#8243; z_index_tablet=&#8221;500&#8243;]<\/p>\n<h2 class=\"p4\"><span class=\"s1\">There\u2019s always resistance<\/span><\/h2>\n<p class=\"p1\">There\u2019s resistance to innovation, because there\u2019s resistance to change. People don\u2019t like to change. People like the status quo and we want things to be as they are (sometimes even if we claim otherwise). How often have you heard managers and organisations praising innovation, but when it comes to action they tell you \u201cWe can\u2019t do that, because that\u2019s not the way we do things here,\u201d or \u201cWe have tried this before and it doesn\u2019t work.\u201d What do you do with all these innovation competences and enthusiasm, if there\u2019s no space to use them? Typically, large organisations are designed to execute and be efficient, not to innovate. They are built for short-term performance, not for innovation. So, in a way innovators go against what the organisations are designed for. Organisations do need traditionalists too, they have a role in organisations, but they don\u2019t always make innovators\u2019 lives easy.<\/p>\n<p class=\"p1\">Innovation requires that managers at all levels of the organisation encourage, and create the space for staff to innovate and experiment in their day-to-day work. They must decrease fear of failure and create an environment of psychological safety. The real innovation challenge is overcoming organisational resistance.<\/p>\n<p class=\"p1\">Innovating is difficult because innovation is difficult. It\u2019s not just about learning tools and methods but it touches upon a variety of emotions (innovators as well as others) and it\u2019s embedded into experimentation, collaboration, and diversity. It\u2019s about going through a journey that can be unpleasant, lonely, and scary and it requires people who have passion, drive, and resilience to go through it all.<\/p>\n<p class=\"p1\">Innovators, praise yourselves. You are superstars.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;on|on|on&#8221; admin_label=&#8221;section&#8221; _builder_version=&#8221;3.22.3&#8243; custom_padding=&#8221;28px|0px|68px|0px&#8221; disabled=&#8221;on&#8221;][et_pb_row custom_padding=&#8221;0px|0px|0px|0px&#8221; background_position_1=&#8221;top_left&#8221; background_position_2=&#8221;top_left&#8221; background_repeat_1=&#8221;no-repeat&#8221; background_repeat_2=&#8221;no-repeat&#8221; admin_label=&#8221;row&#8221; _builder_version=&#8221;3.22.3&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.0.47&#8243;][et_pb_image src=&#8221;https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2017\/11\/editorial.png&#8221; align=&#8221;center&#8221; admin_label=&#8221;Editorial logo&#8221; _builder_version=&#8221;3.19.1&#8243; max_width=&#8221;100px&#8221; custom_margin=&#8221;100px|||&#8221; sticky=&#8221;off&#8221; border_style=&#8221;solid&#8221;]<br \/>\n[\/et_pb_image][et_pb_text _builder_version=&#8221;3.19.1&#8243; border_style=&#8221;solid&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><strong>Beyond numbers: Why cultural change has to accompany our renewed investment in data.<\/strong><\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;3.19.1&#8243; text_text_color=&#8221;#000000&#8243; border_style=&#8221;solid&#8221;]<\/p>\n<p>By Chris Earney, Head a.i., UNHCR Innovation Service<\/p>\n<p><b>Data is important. Obviously.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">UNHCR sits on a data goldmine. Data is gathered, circulated, cleaned, analysed, continuously visualised, every second of every day, in emergencies, through to operations focused on durable solutions. From registration, to the financial verification of partnership agreements, we are irrefutably an organisation that relies heavily on data. This won\u2019t be the first article that tells us that data is important, and that we need to become more of a data-driven organisation, and it certainly won\u2019t be the best-written article making that case. Instead, it recognises that for UNHCR to become increasingly data-driven, we need a cultural change around data rather than simply to say that, \u2018data is important\u2019. Because that we already knew.<\/span><\/p>\n<p><b>How are data and culture linked, and what needs to change in our culture to become data-driven?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Culture is defined by the way we do things, our behaviours, learnings, and the values we attribute to things. If the way we do things needs to be increasingly through the use of data, then to make our organisation data-driven, means that we first of all need to change how we use data, and how we understand data, as something with a value. It\u2019s important to underline that this is not an argument for collecting <\/span><i><span style=\"font-weight: 400;\">more <\/span><\/i><span style=\"font-weight: 400;\">data; it\u2019s about using better data, and using data better. We\u2019ve got loads already, let\u2019s use it more smartly. Secondly, if the value that we attribute to data is increasing, then our investments in this resource, should also increase. We will use data to make, or complement, key decisions at all levels, and decision makers will have direct access to the data that they need, when they need it. Newly recruited colleagues will understand that data has a value, and that they will need to display competencies that support the production, and use, of data. More experienced colleagues will understand that they now need to invest in data as a core part of their job. If they do not have the competencies, they will need to invest in those who do. We should also seek to invest in supporting the acquisition of relevant competencies among those who have been with us for a more extended period.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It seems that we need to become comfortable with the understanding that a specific team does not own data. That is to say, that financial data cannot be owned and guarded by colleagues working in finance, and protection data cannot be owned and guarded by colleagues working in protection. Instead, data needs to integrated better across operations, across divisions, and across bureaus. Operations cells that form around specific situations, comprised of people from multiple divisions and bureaus, joint analysis exercises, data optimisation exercises, and good data governance are some of the ways we can start, but our most senior management will need to set the example. It would seem prudent to go one step further still and to make data increasingly open to the public. There is a myriad of examples of organisations doing this successfully &#8211; and when we say successful, we mean not only the act of doing so, but the positive impacts this has brought to bear, including <\/span><i><span style=\"font-weight: 400;\">inter alia <\/span><\/i><a href=\"https:\/\/data.worldbank.org\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">The World Bank Group<\/span><\/a><span style=\"font-weight: 400;\">, the <\/span><a href=\"http:\/\/data.europa.eu\/euodp\/en\/home\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">European Union<\/span><\/a><span style=\"font-weight: 400;\">, and of course the <\/span><a href=\"https:\/\/theodi.org\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Open Data Institute<\/span><\/a><span style=\"font-weight: 400;\">. Thirdly, and linked to both of the above, having the confidence to say that there will be mistakes made, some data will not be as accurate as we would like. Finally, placing a higher value on data, and placing it as a valuable commodity that we have a vested interest in nurturing, and using, in order to create better protection outcomes for refugees, the displaced, and the communities that extend support to them by hosting them.<\/span><\/p>\n<p><b>But why do we need to become data-driven?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Because it will make us better. We will be more transparent, we will provide more dignified protection and assistance to refugees, and others. We will produce better evidence on which to base decisions. Data-driven organisations make data available to decision makers when they need it. It also means allowing people to explore data independently, trusting that they can, and will, do so. Decision making needs to be done on the basis of one version of the truth, not many different versions, and data contributes to the compilation of evidence. This is not to say that interpretations, and different proposals for action should not be proffered, indeed, diversity is to be encouraged. <\/span><\/p>\n<p><b>Diversity of thought, including analysis, is important<\/b><\/p>\n<p><span style=\"font-weight: 400;\">To make the most of your data, you need diverse groups and users analysing it. Connecting most critical data sources also includes connecting critical people, many of whom will have very different understandings of what it means. This diversity should be encouraged, because it encourages, and speaks to creativity, to innovation, and to initiative. It makes us more inclusive, and it makes us more effective. We need to be able to make links between data that for example, is gathered around protection incidents, and data that is gathered on outputs of our programmes. We don\u2019t necessarily need to look for cause-effect relationships, but we do need to better understand the impact of our interventions. Likewise, how we understand relationships between different actions, and feedback gathered from communities &#8211; host and displaced. Introducing stronger links between critical data sources, and new data sets will also uncover new understandings, and new people who want to understand the data &#8211; including non-traditional actors. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">To add to this thought soup, I\u2019d like to add some other considerations. The below are some of the things we will need to do, in order to change the culture of our organisation around data.<\/span><\/p>\n<p><b>1) Partnerships<\/b><\/p>\n<p>We don\u2019t have all of the tools, expertise, knowledge, products, services, and processes that we need to become as data-driven as some would like. We\u2019ve got a lot of existing resources, and a lot of very smart people, but we do not have enough. Partnerships with large private sector organisations, with the <a href=\"http:\/\/www.unhcr.org\/news\/press\/2017\/10\/59ea0f984\/new-world-bank-unhcr-joint-data-centre-improve-global-statistics-forced.html\" target=\"_blank\" rel=\"noopener\">World Bank<\/a>, with smaller private sector organisations, with academia, with civil society, with other <a href=\"https:\/\/www.unhcr.org\/innovation\/new-paper-from-un-global-pulse-and-unhcr-explores-use-of-digital-data-for-insights-into-forced-displacement\/\" target=\"_blank\" rel=\"noopener\">UN agencies<\/a>, INGOs, NNGOs, and the public at large, will help to harness these, and will help to guide us, as well as to get us, to where we need to go. If I look at the experience UNHCR went through in the Europe Refugee Emergency, one of the many challenges was overcoming the potentially harmful effects of winter on a population that had been on the move for some time. We needed to find the most at-risk points over a large geography, and we needed to understand not the tactical implications, but the strategic implications that weather would have on our operations. To do that, first of all, we had to recognise that we had a gap in knowledge, practice, and expertise, and secondly, that we were prepared to plug that gap. Which we did with the <a href=\"http:\/\/www.unhcr.org\/news\/latest\/2016\/1\/56a20b3c6\/big-chill-threatens-refugees-unhcrs-winter-cell-responds.html\" target=\"_blank\" rel=\"noopener\">UK Met Office<\/a>, among others. We\u2019ll learn a lot along the way, and we will likely discover more unknowns that we will then need to address, but we will advance.<b><\/b><\/p>\n<p><b>2)<\/b> <b>Human Resources, training, and new profiles<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Part of the change we need to see, includes recruiting new profiles of people, and new training opportunities for the outstanding people we are already fortunate enough to work with. More data scientists, coders, front and back-end developers, data governance experts, data architects, UX and UI specialists, will all help us to unleash more meaning and more impact from our data. But we also need to continue to invest in the expertise that we currently have, provide the training, or find the training that our teams need to pivot and to adjust. This cannot only be for those with roles that currently include heavier interactions with data; rather, this needs to include those who view data as being for other people. If we are not doing the latter, then we are not able to connect the most critical people with the most critical data sources, and we are failing. I was asked the other day if data isn\u2019t just the latest buzzword in the humanitarian industry. Aside from such myopic and cynical comments not helping us to advance, of course, the answer is no, it\u2019s not. It\u2019s a tool to make us better at what we do, and investing in the right competencies is part of moving the needle in the right direction.<\/span><\/p>\n<p><b>3)<\/b> <b>Setting the pace<\/b><\/p>\n<p><span style=\"font-weight: 400;\">We &#8211; as a humanitarian community &#8211; need to feel comfortable in setting the pace, and stating more assertively, our needs. For a long time, the private sector has been almost fetishised for its resources, for its approaches, but this almost becomes a form of commodity fetishism &#8211; we\u2019re seeing results, which often gloss over the internal processes, or politics that it took to produce that result. The relationships that we foster, and we garner with the private sector are two-way relationships. We learn from some of the expertise, and some of the skills, services, products. But we also impart knowledge, and expertise, and some of the skills, services, products. And we should not be afraid to recognise that, and increasingly state the needs of our sector, and where the private sector should perhaps be looking to invest. Free stuff is unsustainable, so too is finding a fit for many things that already exist. We are starting to see larger private sector organisations learning from innovations produced by humanitarian organisations, repackaging these innovations, and then attempting to sell these ideas and solutions back to humanitarian organisations.<\/span><\/p>\n<p><b>4)<\/b> <b>More innovation<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The universal truth is that we need more, and more, and more innovation &#8211; and that innovation needs to be understood as a set of tools and practices that are accessible to all rather than simply as the application of technology. And that includes Blockchain. We\u2019ve experimented, tested assumptions, iterated, scaled, learned valuable lessons with our constituents globally, including with the previous High Commissioner, and including with private sector partners. It works. It needs to work more, and it needs to work better &#8211; including for emerging approaches to data. We now need to make sure that our own innovation processes constantly change and adapt to match the needs of UNHCR. The danger that we almost fell into a couple of years ago was again, looking to private sector innovation efforts, and thinking we could simply replicate these within our own organisation. As soon as we began to blend private, and public sector approaches, from smaller as well as larger organisations, innovation started to have more impact. A renewed emphasis on the importance of data will require innovation to be front and centre, as an engine for constant iteration and improvement. As soon as we start to free the data, as soon as we start to make certain data sets technically open, and available to more people and organisations, then we will reinvent what is possible, and innovation will help us to do this.<\/span><\/p>\n<p><b>5)<\/b> <b>Data security<\/b><\/p>\n<p><span style=\"font-weight: 400;\">UNHCR is an ever changing, constantly re-written, multi-layered, palimpsest of data, and it goes without saying, that new approaches in data need to go hand in hand with evolved data security practices, protocols, and technologies that reflect the best of the latest available tools. Indeed, we must also make sure that evolved becomes evolving &#8211; static updates and changes will not suffice. Data is an asset and can be used in a multitude of ways, with a multitude of motivations, and this is evolving rapidly. Unfortunately, some actors have nefarious motives. As we become more digitally, and data driven, we will need to understand that protection now exists in new dimensions as well. This is all obvious to say, nevertheless, also important that we do not approach data protection as an extension to the status quo. Rather, as a new lens through which to manage and understand risk, and mitigation(s) of an ever-evolving landscape.<\/span><\/p>\n<p><b>6)<\/b> <b>Governance<\/b><\/p>\n<p><span style=\"font-weight: 400;\">A forward-looking governance structure will be essential to making investments sustainable and effective. Governance will need to optimise what already exists, and allow us to do more with what we already have. It will also look at what we should have, and what internal clearances, practices, and structures need to change in order to make sure that we are as agile, and efficient as well should be. We will need to remember that &#8211; if we\u2019re doing it right &#8211; the consumers of UNHCR data, and analysis, are going to be increasingly much wider than our current consumers. Governance will need to underscore the importance of open data, of breaking down internal silos and making real-time a reality. This requires a radical shift in mindset.<\/span><\/p>\n<p><b>7)<\/b> <b>Management<\/b><\/p>\n<p><span style=\"font-weight: 400;\">All of the above require skilled approaches to management. It takes humble, and experienced colleagues to shape, to guide, and to manage a complex change within a complex organisation, which serves an increasingly interconnected, and complicated world. \u201cWe the people\u201d have and will, become more connected, and more complicated. We constantly need to adapt, through more processes of change and adaptation, as we will require more sophisticated tools and processes to offer support to the displaced, and those that host them. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">So a lot needs to be done. And this isn\u2019t even an exhaustive list. Culture change is complex, and it\u2019s something that is managed with care, and should be managed strategically. UNHCR currently has many of the right ingredients to affect a cultural change around data, and it has a history of being agile, adaptable. With the above in mind, we\u2019re moving through one of the most exciting crossroads in UNHCR\u2019s history. If we move through successfully, we will see an organisation that convenes and connects, and one that enables quicker, more effective decisions made, one that catalyses change within many more organisations &#8211; current partners, as well as new. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s a change that we\u2019re excited to support, but we will need to make sure that it is inclusive, and does not ostracize the constituents of change that we most need to bring with us on the way.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;3.22.3&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.0.47&#8243;][et_pb_text _builder_version=&#8221;3.19.1&#8243; text_text_color=&#8221;#000000&#8243; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;30px|||&#8221; border_style=&#8221;solid&#8221;]<\/p>\n<h5><strong>More essays are on their way. Read all of them now by <a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2018\/02\/InnovationYearInReview2017_web.pdf\" target=\"_blank\" rel=\"noopener\">downloading<\/a> our publication.<\/strong><\/h5>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;3.19.1&#8243; text_text_color=&#8221;#000000&#8243; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;30px|||&#8221; border_style=&#8221;solid&#8221;]<\/p>\n<p><em>All illustrations by <a href=\"http:\/\/ailadi.com\/\" target=\"_blank\" rel=\"noopener\">Ailadi<\/a>.<\/em><\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>UNHCR Innovation Service | Orbit 2018-2019 Download the full publication here. Note from the Editors UNHCR Innovation Service\u2019s \u201cOrbit 2018-2019\u201d is a collection of insights and inspiration, where we explore the most recent innovations in the humanitarian sector, and opportunities to discover the current reading of innovation that is shaping the future of how we [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-28821","page","type-page","status-publish","hentry"],"acf":{"featured_conversations":false,"conversations":false,"articles":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Innovation 2018-2019 - UNHCR Innovation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.unhcr.org\/innovation\/2018-2019\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Innovation 2018-2019 - UNHCR Innovation\" \/>\n<meta property=\"og:description\" content=\"UNHCR Innovation Service | Orbit 2018-2019 Download the full publication here. Note from the Editors UNHCR Innovation Service\u2019s \u201cOrbit 2018-2019\u201d is a collection of insights and inspiration, where we explore the most recent innovations in the humanitarian sector, and opportunities to discover the current reading of innovation that is shaping the future of how we [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.unhcr.org\/innovation\/2018-2019\/\" \/>\n<meta property=\"og:site_name\" content=\"UNHCR Innovation\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/UNHCRInnovation\/\" \/>\n<meta property=\"article:modified_time\" content=\"2020-05-10T19:39:07+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@UNHCRInnovation\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"39 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.unhcr.org\/innovation\/2018-2019\/\",\"url\":\"https:\/\/www.unhcr.org\/innovation\/2018-2019\/\",\"name\":\"Innovation 2018-2019 - UNHCR Innovation\",\"isPartOf\":{\"@id\":\"https:\/\/www.unhcr.org\/innovation\/#website\"},\"datePublished\":\"2019-02-14T08:25:23+00:00\",\"dateModified\":\"2020-05-10T19:39:07+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.unhcr.org\/innovation\/2018-2019\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.unhcr.org\/innovation\/2018-2019\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.unhcr.org\/innovation\/2018-2019\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.unhcr.org\/innovation\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Innovation 2018-2019\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.unhcr.org\/innovation\/#website\",\"url\":\"https:\/\/www.unhcr.org\/innovation\/\",\"name\":\"UNHCR Innovation\",\"description\":\"Innovation starts with people\",\"publisher\":{\"@id\":\"https:\/\/www.unhcr.org\/innovation\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.unhcr.org\/innovation\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.unhcr.org\/innovation\/#organization\",\"name\":\"UNHCR\",\"url\":\"https:\/\/www.unhcr.org\/innovation\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.unhcr.org\/innovation\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2023\/06\/CFR-UNHCR-logo.png\",\"contentUrl\":\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2023\/06\/CFR-UNHCR-logo.png\",\"width\":1466,\"height\":600,\"caption\":\"UNHCR\"},\"image\":{\"@id\":\"https:\/\/www.unhcr.org\/innovation\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/UNHCRInnovation\/\",\"https:\/\/x.com\/UNHCRInnovation\",\"https:\/\/www.youtube.com\/unhcrinnovation\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Innovation 2018-2019 - UNHCR Innovation","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.unhcr.org\/innovation\/2018-2019\/","og_locale":"en_US","og_type":"article","og_title":"Innovation 2018-2019 - UNHCR Innovation","og_description":"UNHCR Innovation Service | Orbit 2018-2019 Download the full publication here. 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