{"id":28876,"date":"2019-02-20T13:16:42","date_gmt":"2019-02-20T12:16:42","guid":{"rendered":"https:\/\/www.unhcr.org\/innovation\/?page_id=28876"},"modified":"2023-11-15T13:50:13","modified_gmt":"2023-11-15T12:50:13","slug":"displaced-and-disconnected","status":"publish","type":"page","link":"https:\/\/www.unhcr.org\/innovation\/displaced-and-disconnected\/","title":{"rendered":"Displaced and Disconnected"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; module_class=&#8221;hero no-shadow custom-bg&#8221; _builder_version=&#8221;4.21.0&#8243; background_image=&#8221;https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2023\/07\/DD-webpage-visual-1-scaled.jpg&#8221; z_index_tablet=&#8221;500&#8243; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row module_class=&#8221; et_pb_row_fullwidth&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; 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button_two_bg_color__hover_enabled=&#8221;off&#8221; sticky_transition=&#8221;on&#8221;]<\/p>\n<h1>Displaced and Disconnected<\/h1>\n<p>[\/et_pb_slide][\/et_pb_slider][et_pb_text admin_label=&#8221;%91hero_sc%93&#8243; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; filter_opacity=&#8221;80%&#8221; global_module=&#8221;38735&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<script type=\"text\/javascript\">\n\tvar $ = jQuery;\n\t  $(document).ready(function(){\n\t$(\".et_parallax_bg.et_pb_parallax_css\").tilt({\n\t\tmaxTilt:0.3,\n\tspeed:1000\n\t});\n\t\tvar bh = $(window).height() * 0.7\n\t\t$(\".et_pb_section.hero\").height(bh)\n\t});\n\t$( window ).resize(function() {\n\t\tvar bh = $(window).height() * 0.7\n\t\t$(\".et_pb_section.hero\").height(bh)\n\t});\n\t$(\".et_pb_slide\").each(function(){\n\tvar a = $(this).find(\"a\");\n\tvar x = a.attr(\"href\");\n\tvar y = $(this).find(\".et_parallax_bg\");\n\ty.wrap(\"<a href='\"+ x +\"' target='_blank'><\/a>\");\n\t});\n\t<\/script>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>UNHCR recognizes that one of the \u2018hard stops\u2019 in facilitating mobile connectivity and access to finance for displaced populations is non-conducive regulatory environments.<\/strong><\/p>\n<p>In particular, ID-related legal requirements have proven a significant barrier to access. For example, a refugee who cannot legally activate a mobile connection, open a bank account or access a mobile money wallet in his or her own name may be further marginalized and disempowered as access to information, communication, cash assistance, and transfers is severely limited. Moreover, the lack of legal certainty, inconsistently applied regulations or sudden changes in regulatory expectations as regards identification can disrupt the delivery of humanitarian assistance.<\/p>\n<p>UNHCR&#8217;s Innovation Service embarked on the Displaced and Disconnected research initiative to better understand these legal and regulatory barriers.\u00a0<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Displaced and Disconnected&#8221; _builder_version=&#8221;4.21.0&#8243; background_color=&#8221;rgba(0,0,0,0.16)&#8221; min_height=&#8221;822.8px&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; min_height=&#8221;378.8px&#8221; custom_padding=&#8221;||21px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Displaced and Disconnected&#8221; _builder_version=&#8221;4.21.0&#8243; z_index_tablet=&#8221;500&#8243; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><strong>Displaced and Disconnected \u2013 Part One<\/strong><\/h2>\n<p style=\"text-align: left;\">UNHCR undertook research in partnership with the GSM Association (GSMA) in the latter half of 2018 to examine barriers to accessing digital connectivity across 20 priority countries: Afghanistan, Bangladesh, Brazil, Burundi, Cameroon, Central African Republic, Chad, Democratic Republic of Congo, Ethiopia, Jordan, Kenya, Lebanon, Mauritania, Niger, Nigeria, Rwanda, Tanzania, Turkey, Uganda, and Zambia.<\/p>\n<p style=\"text-align: left;\">These reports focus on a relatively under-explored, but nonetheless significant barrier to access among refugees and other displaced persons: legal and regulatory requirements mandating that an individual&#8217;s ID is authenticated before accessing a mobile connection, bank account or mobile money wallet. 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custom_padding=&#8221;||8px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Desplazados y Desconectados: South America&#8221; _builder_version=&#8221;4.21.0&#8243; z_index_tablet=&#8221;500&#8243; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: left;\">Desplazados y Desconectados \u2013 Americas<\/h2>\n<p>In the wake of the initial Displaced and Disconnected report, UNHCR extended the scope of its analysis to the Americas where organised crime, armed groups, statelessness, and decades of conflict all pose a serious risk to populations in the region. Over seven million people are now displaced and asylum applications, particularly from Central American countries, have sharply increased.<\/p>\n<p>Since 2019, UNHCR has been mapping the legal and regulatory barriers that are hampering refugees and other forcibly displaced persons\u2019 digital and financial inclusion. The main findings are captured in the following reports:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Desplazados &amp; Desconectados Americas Part I (2020) \u2013 Covering Brazil, Chile, Colombia, Ecuador, and Peru.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;0px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_button button_url=&#8221;https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/03\/Desplazados-y-Desconectados-Americas-Part-1-English.pdf&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Part 1 \u2013 English version&#8221; button_alignment=&#8221;left&#8221; _builder_version=&#8221;4.16&#8243; background_layout=&#8221;dark&#8221; z_index_tablet=&#8221;500&#8243; 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custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Section &#8211; D&#038;D Asia&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><span data-contrast=\"auto\" xml:lang=\"EN-GB\" lang=\"EN-GB\" class=\"TextRun SCXW239343789 BCX0\"><span class=\"NormalTextRun SCXW239343789 BCX0\">Displaced and Disconnected \u2013 Asia and the Pacific<\/span><\/span><\/h2>\n<h4><span data-contrast=\"auto\" xml:lang=\"EN-GB\" lang=\"EN-GB\" class=\"TextRun MacChromeBold SCXW92869290 BCX0\"><span class=\"NormalTextRun SCXW92869290 BCX0\"><\/span><\/span><\/h4>\n<h4><span data-contrast=\"auto\" xml:lang=\"EN-GB\" lang=\"EN-GB\" class=\"TextRun MacChromeBold SCXW92869290 BCX0\"><span class=\"NormalTextRun SCXW92869290 BCX0\"><\/span><\/span><\/h4>\n<p><span data-contrast=\"auto\">In Asia and the Pacific, two protracted crises \u2013 in Afghanistan and Myanmar \u2013 as well as continued conflict, climatic extremes, and impacts of other natural hazards have led to record high levels of forced displacement and continued risks to marginalised groups.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">As of 2022, there are more than 14 million forcibly displaced and stateless people in the region. In fact, more than half of the world\u2019s recorded population of stateless individuals (around 2.5 million) live in Asia and the Pacific. Numerous countries in the region are not signatories to the 1951 Refugee Convention. The lack of legal status, valid identity documentation, and options for safe access to connectivity and financial inclusion constrain the opportunities of displaced and stateless individuals and expose them to risks of exploitation and abuse.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Building on mapping and analysis begun in 2019, UNHCR conducted research on the legal and regulatory barriers stymieing digital and financial inclusion for displaced communities across multiple locations in the region. The resulting Displaced and Disconnected reports for Asia and the Pacific, which contain findings for each country along with recommendations for action can be found below:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_slider show_arrows=&#8221;off&#8221; use_bg_overlay=&#8221;off&#8221; use_text_overlay=&#8221;off&#8221; admin_label=&#8221;D&#038;D Asia report slider&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_bg_color=&#8221;#FFFFFF&#8221; button_border_width=&#8221;0px&#8221; button_border_color=&#8221;#FFFFFF&#8221; button_icon=&#8221;&#x24;||divi||400&#8243; horizontal_offset=&#8221;0px&#8221; text_orientation=&#8221;left&#8221; custom_margin=&#8221;|||0px|false|false&#8221; link_option_url_new_window=&#8221;on&#8221; border_color_all_image=&#8221;RGBA(255,255,255,0)&#8221; border_style_all_image=&#8221;none&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_slide button_text=&#8221;Download report&#8221; button_link=&#8221;https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2023\/09\/DD-Indonesia.pdf&#8221; url_new_window=&#8221;on&#8221; use_bg_overlay=&#8221;off&#8221; admin_title=&#8221;Indonesia&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h2&#8243; header_font=&#8221;||||||||&#8221; body_text_color=&#8221;#FFFFFF&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; background_enable_color=&#8221;on&#8221; background_image=&#8221;https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2023\/09\/DD-Indonesia-website-image-scaled.jpg&#8221; background_enable_image=&#8221;on&#8221; background_size=&#8221;contain&#8221; custom_button=&#8221;on&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#FFFFFF&#8221; button_border_width=&#8221;0px&#8221; button_border_color=&#8221;RGBA(255,255,255,0)&#8221; button_border_radius=&#8221;0px&#8221; button_letter_spacing=&#8221;0px&#8221; button_icon=&#8221;&#x24;||divi||400&#8243; button_on_hover=&#8221;off&#8221; background_layout=&#8221;light&#8221; link_option_url_new_window=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221; sticky_transition=&#8221;on&#8221;]<\/p>\n<h2 style=\"text-align: left;\">Displaced and Disconnected Indonesia<\/h2>\n<p class=\"p1\" style=\"text-align: left;\">Understanding the legal and regulatory barriers to accessing mobile connectivity and digital financial services faced by refugees, asylum seekers, stateless persons and stateless applicants in Indonesia<\/p>\n<p>[\/et_pb_slide][et_pb_slide button_text=&#8221;Download report&#8221; button_link=&#8221;https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2023\/09\/DD-Malaysia.pdf&#8221; url_new_window=&#8221;on&#8221; use_bg_overlay=&#8221;off&#8221; admin_title=&#8221;Malaysia&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h2&#8243; header_font=&#8221;||||||||&#8221; body_text_color=&#8221;#FFFFFF&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; background_enable_color=&#8221;on&#8221; background_image=&#8221;https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2023\/09\/DD-Malaysia-website-image.png&#8221; background_enable_image=&#8221;on&#8221; background_size=&#8221;contain&#8221; custom_button=&#8221;on&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#FFFFFF&#8221; button_border_width=&#8221;0px&#8221; button_border_color=&#8221;RGBA(255,255,255,0)&#8221; button_border_radius=&#8221;0px&#8221; button_letter_spacing=&#8221;0px&#8221; button_icon=&#8221;&#x24;||divi||400&#8243; button_on_hover=&#8221;off&#8221; background_layout=&#8221;light&#8221; link_option_url_new_window=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221; sticky_transition=&#8221;on&#8221;]<\/p>\n<h2 style=\"text-align: left;\">Displaced and Disconnected Malaysia<\/h2>\n<p class=\"p1\" style=\"text-align: left;\">Understanding the legal and regulatory barriers to accessing mobile connectivity and digital financial services faced by refugees, asylum seekers, stateless persons and stateless applicants in Malaysia<\/p>\n<p>[\/et_pb_slide][et_pb_slide button_text=&#8221;Download report&#8221; button_link=&#8221;https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2023\/07\/Displaced-Disconnected-Philippines.pdf&#8221; url_new_window=&#8221;on&#8221; use_bg_overlay=&#8221;off&#8221; admin_title=&#8221;Philippines&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h2&#8243; header_font=&#8221;||||||||&#8221; body_text_color=&#8221;#FFFFFF&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; background_enable_color=&#8221;on&#8221; background_image=&#8221;https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2023\/07\/DD-Philippines-website-visual-scaled.jpg&#8221; background_enable_image=&#8221;on&#8221; background_size=&#8221;contain&#8221; custom_button=&#8221;on&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#FFFFFF&#8221; button_border_width=&#8221;0px&#8221; button_border_color=&#8221;RGBA(255,255,255,0)&#8221; button_border_radius=&#8221;0px&#8221; button_letter_spacing=&#8221;0px&#8221; button_icon=&#8221;&#x24;||divi||400&#8243; button_on_hover=&#8221;off&#8221; background_layout=&#8221;light&#8221; link_option_url_new_window=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221; sticky_transition=&#8221;on&#8221;]<\/p>\n<h2 style=\"text-align: left;\">Displaced and Disconnected Philippines<\/h2>\n<p class=\"p1\" style=\"text-align: left;\">Understanding the legal and regulatory barriers to accessing mobile connectivity and digital financial services faced by refugees, asylum seekers, stateless persons and stateless applicants in the Philippines<\/p>\n<p>[\/et_pb_slide][\/et_pb_slider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Section &#8211; D&#038;D Mena&#8221; module_class=&#8221;grey&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;Introduction&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Text &#8211; D&#038;D Asia&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><span data-contrast=\"auto\" xml:lang=\"EN-GB\" lang=\"EN-GB\" class=\"TextRun SCXW239343789 BCX0\"><span class=\"NormalTextRun SCXW239343789 BCX0\">Displaced and Disconnected \u2013 <\/span><\/span>Middle East and North Africa<\/h2>\n<h4><span data-contrast=\"auto\" xml:lang=\"EN-GB\" lang=\"EN-GB\" class=\"TextRun MacChromeBold SCXW92869290 BCX0\"><span class=\"NormalTextRun SCXW92869290 BCX0\"><\/span><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">As of the end of 2022, the Middle East and North Africa (MENA) region was hosting an estimated 15.5 million forcibly displaced people, including internally displaced persons (IDPs) and stateless persons. The Syria crisis persists as one of the largest displacement situations in the world, and the brutal conflict in Yemen continues to unfold.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">From April 2022 to December 2022, against this backdrop of political and economic instability, UNHCR\u2019s Innovation Service conducted research into the digital and financial inclusion of refugees and other forcibly displaced persons in the MENA region.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This Displaced and Disconnected report provides a comprehensive review of the legal and regulatory environments governing the telecommunications and financial sectors in several key hosting countries:\u00a0 Egypt, Iraq, Jordan, and Lebanon. It explores forcibly displaced persons\u2019 legal access to mobile connectivity and financial services in these settings, particularly in light of proof of identity barriers related to SIM registration and Know Your Customer (KYC)\/Customer Due Diligence (CDD) requirements.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The research timeframe means that the impact of the 2023 outbreak of violence in Sudan \u2013 which, as of August 2023, has forced nearly 4 million people to flee \u2013 was not explored. Nevertheless, the findings could feed into an effective response to this emergency, supporting organizations to develop programming and advocacy focused on the digital and financial inclusion of those newly displaced.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=&#8221;Report slider&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_slider use_bg_overlay=&#8221;off&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_bg_color=&#8221;#FFFFFF&#8221; button_border_width=&#8221;0px&#8221; button_border_color=&#8221;#FFFFFF&#8221; button_icon=&#8221;&#x24;||divi||400&#8243; text_orientation=&#8221;left&#8221; link_option_url_new_window=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_slide button_text=&#8221;Download report&#8221; button_link=&#8221;https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2023\/08\/Displaced-and-Disconnected-MENA-Report.pdf&#8221; url_new_window=&#8221;on&#8221; use_bg_overlay=&#8221;off&#8221; admin_title=&#8221;Mena writeup&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h2&#8243; header_font=&#8221;||||||||&#8221; body_text_color=&#8221;#FFFFFF&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; background_enable_color=&#8221;on&#8221; background_image=&#8221;https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2023\/08\/DD-MENA-website-image.png&#8221; background_enable_image=&#8221;on&#8221; background_size=&#8221;contain&#8221; custom_button=&#8221;on&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#FFFFFF&#8221; button_border_width=&#8221;0px&#8221; button_border_color=&#8221;RGBA(255,255,255,0)&#8221; button_border_radius=&#8221;0px&#8221; button_letter_spacing=&#8221;0px&#8221; button_icon=&#8221;&#x24;||divi||400&#8243; button_on_hover=&#8221;off&#8221; background_layout=&#8221;light&#8221; link_option_url_new_window=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221; sticky_transition=&#8221;on&#8221;]<\/p>\n<h2 style=\"text-align: left;\">Displaced and Disconnected MENA<\/h2>\n<p class=\"p1\" style=\"text-align: left;\">Understanding the legal and regulatory barriers to accessing mobile connectivity and digital financial services faced by refugees, asylum seekers, stateless persons and stateless applicants in the Middle East and North Africa region.<\/p>\n<p>[\/et_pb_slide][\/et_pb_slider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Section &#8211; D&#038;D Mena&#8221; module_class=&#8221;grey&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#FFFFFF&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;Introduction&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Text &#8211; D&#038;D Asia&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><b>Displaced and Disconnected \u2013 East and Horn of Africa and Great Lakes<\/b><\/h2>\n<h4><span data-contrast=\"auto\" xml:lang=\"EN-GB\" lang=\"EN-GB\" class=\"TextRun MacChromeBold SCXW92869290 BCX0\"><span class=\"NormalTextRun SCXW92869290 BCX0\"><\/span><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">The East and Horn of Africa and Great Lakes (EHAGL) region is host to some of the most complex and protracted refugee situations in the world. By the end of 2022, the region hosted 4.9 million refugees and asylum-seekers, as well as 10.7 million internally displaced people. It also faces a challenging combination of security risks, volatile conflicts, and increasing vulnerability to climate change-related shocks.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This report identifies relevant legal barriers that forcibly displaced and stateless people face in accessing mobile connectivity and financial services in nine countries across the region.\u00a0<\/p>\n<p><\/span><span style=\"font-weight: 400;\">It builds on research carried out in 2018\u20132019 in Burundi, Ethiopia, Kenya, Rwanda, Tanzania, and Uganda, and provides updates regarding the legal and regulatory environments governing the telecommunications and financial sectors in those countries. In addition, it provides an in-depth examination of the legal and regulatory environments in Somalia, South Sudan, and Sudan, which have not been covered previously in UNHCR\u2019s Displaced &amp; Disconnec<\/span><span style=\"font-weight: 400;\">ted reporting.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=&#8221;Report slider&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_slider use_bg_overlay=&#8221;off&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_bg_color=&#8221;#FFFFFF&#8221; button_border_width=&#8221;0px&#8221; button_border_color=&#8221;#FFFFFF&#8221; button_icon=&#8221;&#x24;||divi||400&#8243; text_orientation=&#8221;left&#8221; link_option_url=&#8221;https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2023\/08\/Displaced-and-Disconnected-East-Africa-Report.pdf&#8221; link_option_url_new_window=&#8221;on&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_slide button_text=&#8221;Download report&#8221; button_link=&#8221;https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2023\/08\/Displaced-and-Disconnected-East-Africa-Report.pdf&#8221; url_new_window=&#8221;on&#8221; use_bg_overlay=&#8221;off&#8221; admin_title=&#8221;Mena writeup&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h2&#8243; header_font=&#8221;||||||||&#8221; body_text_color=&#8221;#FFFFFF&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; background_enable_color=&#8221;on&#8221; background_image=&#8221;https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2023\/11\/DD-East-Africa-website-image-scaled.jpg&#8221; background_enable_image=&#8221;on&#8221; background_size=&#8221;contain&#8221; custom_button=&#8221;on&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#FFFFFF&#8221; button_border_width=&#8221;0px&#8221; button_border_color=&#8221;RGBA(255,255,255,0)&#8221; button_border_radius=&#8221;0px&#8221; button_letter_spacing=&#8221;0px&#8221; button_icon=&#8221;&#x24;||divi||400&#8243; button_on_hover=&#8221;off&#8221; background_layout=&#8221;light&#8221; link_option_url_new_window=&#8221;on&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_transition=&#8221;on&#8221; title_text=&#8221;D&#038;D East Africa website image&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2 style=\"text-align: left;\"><b>Displaced and Disconnected EHAGL<\/b><\/h2>\n<p class=\"p1\" style=\"text-align: left;\"><span style=\"font-weight: 400;\">Understanding the legal and regulatory barriers to accessing mobile connectivity and digital financial services faced by refugees, asylum seekers, stateless persons and stateless applicants in the East and Horn of Africa and Great Lakes region.<\/span><\/p>\n<p>[\/et_pb_slide][\/et_pb_slider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;on|on|on&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; disabled=&#8221;on&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\"><script type=\"text\/javascript\">\n\t$.ajax({\n\t\/\/ Replace page id at the end of the url\n    \/\/ Url example: https:\/\/www.unhcr.org\/innovation\/wp-json\/wp\/v2\/pages\/33691\n    \/\/ ID example: 3391\n\t  url: \"https:\/\/www.unhcr.org\/innovation\/wp-json\/wp\/v2\/pages\/28876\",\n\t  type: \"GET\",\n\t  success: data => {\n\t\tvar publication_data = data.acf.articles;\n\t\tpublication_data.forEach(i => {\n\t\t  $(\".publications.resources .swiper-wrapper\").append('<div class=\"swiper-slide single-article-thumb\" style=\"height:360px; width:280px;\"><a href=\"' + i.link + '\" target=\"_blank\"><div class=\"thumb-cover\"><h3>' + i.title + '<\/h3><p>' + i.excerpt + '<\/p><span>View resource<\/span><\/div><\/a>');\n\t\t});\n\t  }\n\t}).done(function() {\n\n\t\/\/ start slider\n\tvar swiper = new Swiper(\".swiper-container.publications.resources\", {\n\t\t\tslidesPerView: \"auto\",\n\t\t\tspaceBetween: 30,\n\t\t\tcenterInsufficientSlides: true,\n\t\t\tslidesOffsetBefore: 25,\n\t\t\tslidesOffsetAfter: 10,\n\n\tnavigation: {\n\t\t\tnextEl: \".resources-nav.noft.swiper-button-next\",\n\t\t\tprevEl: \".resources-nav.noft.swiper-button-prev\",\n\t\t  },\n\t\t});\n\t\/\/ end slider\n\t});\n\t<\/script>\n\t<!-- Swiper -->\n\n\t<div class=\"swiper-container publications resources\">\n\t<div class=\"swiper-wrapper left-slider\">\n\t<\/div>\n\t\t<!-- Add Arrows -->\n\t<div class=\"resources-nav noft swiper-button-next\"><\/div>\n\t<div class=\"resources-nav noft swiper-button-prev\"><\/div>\n\t<\/div><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_class=&#8221;light-blue&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Methodology<\/h2>\n<p><span style=\"font-weight: 400;\">Drawing on past experience<\/span><span style=\"font-weight: 400;\"> analysing the policy, legal and regulatory frameworks to digital inclusion of forcibly displaced persons through the Displaced and Disconnected workstream, UNHCR has developed a methodology toolkit based on its Displaced and Disconnected reports to support others in undertaking assessments.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This methodology toolkit combines the learnings from elaborating the previous D&amp;D assessments carried out by UNHCR in collaboration with the GSMA with the knowledge from various technical units within UNHCR to ensure a comprehensive analysis.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The methodology toolkit is aimed at humanitarian organisations and institutions working with forcibly displaced persons interested in adopting an evidence-based approach to evaluate how conducive an environment is in supporting the digital and financial inclusion of refugees and other displaced populations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The tools and processes are designed to help users gain insights into the applicable frameworks for connectivity, financial services, and digital financial services, their impact on forcibly displaced persons and identify opportunities to improve pathways for legal access and inclusion. The resources included in this toolkit can be tailored to address specific needs in an operational context.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Download the Displaced &amp; Disconnected Methodology Toolkit below<\/span><\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/05\/DD-Methodology-Toolkit.pdf&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Displaced &#038; Disconnected Methodology Toolkit&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#000000&#8243; button_border_radius=&#8221;100px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.16&#8243; inner_width_tablet=&#8221;50px&#8221; inner_max_width_tablet=&#8221;50px&#8221; z_index_tablet=&#8221;500&#8243; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Generously supported by:&#8221; _builder_version=&#8221;4.16&#8243; text_font_size=&#8221;8&#8243; z_index_tablet=&#8221;500&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\">Generously supported by:<\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2019\/01\/LUXEMBOURG_AIDDEVELOPMENT_LOGO_RGB_NO_BORDER.png&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;center&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.16&#8243; max_width=&#8221;50%&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<br \/>\n[\/et_pb_image][et_pb_text admin_label=&#8221;Contact us for more information on Connectivity for Refugees.&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;30px|||&#8221; z_index_tablet=&#8221;500&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><a href=\"https:\/\/www.unhcr.org\/innovation\/contact-us\/\">Contact us<\/a> for more information on Connectivity for Refugees.<\/h4>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Displaced and Disconnected <script type=\"text\/javascript\">\n\tvar $ = jQuery;\n\t  $(document).ready(function(){\n\t$(\".et_parallax_bg.et_pb_parallax_css\").tilt({\n\t\tmaxTilt:0.3,\n\tspeed:1000\n\t});\n\t\tvar bh = $(window).height() * 0.7\n\t\t$(\".et_pb_section.hero\").height(bh)\n\t});\n\t$( window ).resize(function() {\n\t\tvar bh = $(window).height() * 0.7\n\t\t$(\".et_pb_section.hero\").height(bh)\n\t});\n\t$(\".et_pb_slide\").each(function(){\n\tvar a = $(this).find(\"a\");\n\tvar x = a.attr(\"href\");\n\tvar y = $(this).find(\".et_parallax_bg\");\n\ty.wrap(\"<a href='\"+ x +\"' target='_blank'><\/a>\");\n\t});\n\t<\/script> UNHCR recognizes that one of the \u2018hard stops\u2019 in facilitating mobile connectivity and access to finance for displaced populations is non-conducive regulatory environments. In particular, ID-related legal requirements have proven a significant barrier to access. For example, a refugee who cannot legally activate a mobile connection, open a bank account or [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-28876","page","type-page","status-publish","hentry"],"acf":{"featured_conversations":[{"title":"Displaced and Disconnected Philippines","image":false,"excerpt":"Investigates the legal and regulatory barriers to accessing mobile connectivity and digital financial services in Philippines ","link":"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2023\/07\/Displaced-Disconnected-Philippines.pdf"}],"conversations":false,"articles":[{"title":"Displaced and Disconnected Philippines","excerpt":"Investigates the legal and regulatory barriers to accessing mobile connectivity and digital financial services in Philippines ","link":"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2023\/07\/Displaced-Disconnected-Philippines.pdf"},{"title":"","excerpt":"","link":""}],"resource":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Displaced and Disconnected - UNHCR Innovation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.unhcr.org\/innovation\/displaced-and-disconnected\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Displaced and Disconnected - UNHCR Innovation\" \/>\n<meta property=\"og:description\" content=\"Displaced and Disconnected UNHCR recognizes that one of the \u2018hard stops\u2019 in facilitating mobile connectivity and access to finance for displaced populations is non-conducive regulatory environments. 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