{"id":36771,"date":"2022-01-28T16:09:30","date_gmt":"2022-01-28T15:09:30","guid":{"rendered":"https:\/\/www.unhcr.org\/innovation\/?page_id=36771"},"modified":"2024-03-04T14:19:22","modified_gmt":"2024-03-04T13:19:22","slug":"using-social-media-in-community-based-protection","status":"publish","type":"page","link":"https:\/\/www.unhcr.org\/innovation\/using-social-media-in-community-based-protection\/","title":{"rendered":"Using Social Media in Community Based Protection"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; module_class=&#8221;hero no-shadow custom-bg&#8221; _builder_version=&#8221;4.16&#8243; background_image=&#8221;https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Header-Image.jpg&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row module_class=&#8221; et_pb_row_fullwidth&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width=&#8221;94%&#8221; 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button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;on&#8221; button_letter_spacing__hover=&#8221;0&#8243; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;][et_pb_slide url_new_window=&#8221;on&#8221; use_bg_overlay=&#8221;off&#8221; use_text_overlay=&#8221;off&#8221; admin_title=&#8221;Slide title&#8221; _builder_version=&#8221;4.16&#8243; parallax=&#8221;on&#8221; custom_button=&#8221;on&#8221; button_text_color=&#8221;#ffffff&#8221; button_font=&#8221;|700|||||||&#8221; button_use_icon=&#8221;on&#8221; button_on_hover=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221; sticky_transition=&#8221;on&#8221;]<\/p>\n<h1>Using Social Media in Community Based Protection<\/h1>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_slide][\/et_pb_slider][et_pb_code _builder_version=&#8221;4.16&#8243; z_index_tablet=&#8221;500&#8243; global_colors_info=&#8221;{}&#8221;]<script type=\"text\/javascript\" src=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/tilt.js\/1.2.1\/tilt.jquery.min.js\"><\/script><!-- [et_pb_line_break_holder] --><script type=\"text\/javascript\"><!-- [et_pb_line_break_holder] -->\tvar $ = jQuery;<!-- [et_pb_line_break_holder] -->  $(document).ready(function(){<!-- [et_pb_line_break_holder] -->$('.et_parallax_bg.et_pb_parallax_css').tilt({<!-- [et_pb_line_break_holder] -->maxTilt:        0.3,<!-- [et_pb_line_break_holder] -->speed:          1000<!-- [et_pb_line_break_holder] -->});<!-- [et_pb_line_break_holder] -->\tvar bh = $(window).height() * 0.7<!-- [et_pb_line_break_holder] -->\t$('.et_pb_section.hero').height(bh)<!-- [et_pb_line_break_holder] -->});<!-- [et_pb_line_break_holder] -->$( window ).resize(function() {<!-- [et_pb_line_break_holder] -->\tvar bh = $(window).height() * 0.7<!-- [et_pb_line_break_holder] -->\t$('.et_pb_section.hero').height(bh)<!-- [et_pb_line_break_holder] -->});<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->$('.et_pb_slide').each(function(){<!-- [et_pb_line_break_holder] -->var a = $(this).find('a');<!-- [et_pb_line_break_holder] -->var x = a.attr('href');<!-- [et_pb_line_break_holder] -->var y = $(this).find('.et_parallax_bg');<!-- [et_pb_line_break_holder] -->y.wrap('<a href=\"'+ x +'\" target=\"_blank\"><\/a>');<!-- [et_pb_line_break_holder] -->});<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Section &#8211; Introduction&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||22px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>When we decide to use social media to engage with the communities we work with and for, an additional duty of care arises. Social media can exacerbate inequalities of age, gender, literacy and <a href=\"https:\/\/medium.com\/unhcr-innovation-service\/what-is-digital-literacy-and-why-does-it-matter-for-refugees-2931f2e01699\" target=\"_blank\" rel=\"noopener\">digital literacy<\/a>. But in some situations, social media is invaluable for contacting individuals who might otherwise be out of reach, enabling us to share potentially life-saving information.<\/span><\/p>\n<p>The resources on this page are all about making the most of social media while avoiding the pitfalls that could compromise the very protection outcomes we seek.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Section &#8211; The guide&#8221; module_class=&#8221;purple&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#0072BC&#8221; custom_padding=&#8221;||19px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||9px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>The guide<\/h2>\n<p><span>Welcome to \u201c<a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2021\/01\/Using-Social-Media-in-CBP.pdf\" target=\"_blank\" rel=\"noopener\">Using Social Media in Community Based Protection: A Guide<\/a>\u201d. The guide has been created for all UNHCR colleagues, <\/span><span>partners, and stakeholders who are interested in how social media can enhance protection while avoiding security and privacy <\/span><span>risks to refugees and other displaced and stateless people.\u00a0<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Section &#8211; The Guide factsheets&#8221; module_class=&#8221;purple&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#0072BC&#8221; custom_padding=&#8221;0px|||||&#8221; custom_css_main_element=&#8221;color:#000 !important&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<link rel=\"stylesheet\" href=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/Swiper\/4.0.0\/css\/swiper.min.css\"><!-- [et_pb_line_break_holder] --><script src=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/Swiper\/4.0.0\/js\/swiper.min.js\"><\/script><!-- [et_pb_line_break_holder] --><script type=\"text\/javascript\"> <!-- [et_pb_line_break_holder] -->$.ajax({<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/\/ Replace page id at the end of the url below: \"..\/pages\/xxx\"<!-- [et_pb_line_break_holder] -->\/\/ with the current page ID in the address bar, it's in this format: \"post.php?post=xxx\"<!-- [et_pb_line_break_holder] -->\/\/ Add your articles using the Publications custom field at the bottom of this page editing screen<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  url: 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--><\/p>\n<div class=\"swiper-container projects\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"swiper-wrapper left-slider\"><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- Add Arrows --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"noft swiper-button-next\"><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"noft swiper-button-prev\"><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/div>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;Section &#8211; Ecourse&#8221; module_class=&#8221;grey&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;grey&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 data-testid=\"courseOverviewTitle\" class=\"eugvgb20 css-1x55wkq\" tabindex=\"-1\">The e-course<\/h1>\n<p>[\/et_pb_text][et_pb_video src=&#8221;https:\/\/youtu.be\/ljCkhyq48f4&#8243; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_video][et_pb_text _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"font-weight: 400;\"><span data-ogsb=\"yellow\">This 5<\/span><span data-ogsb=\"yellow\">&#8211;<\/span><span data-ogsb=\"yellow\">hour modular e<\/span><span data-ogsb=\"yellow\">-c<\/span><span data-ogsb=\"yellow\">ourse comprises a variety of engaging lessons, including informative videos, interactive screenshots, hands-on exercises, and cheat sheets. It complements <em><a href=\"https:\/\/eur02.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fwww.unhcr.org%2Finnovation%2Fwp-content%2Fuploads%2F2021%2F01%2FUsing-Social-Media-in-CBP.pdf&amp;data=05%7C02%7Ckiungai%40unhcr.org%7Cc95c5c87088845b27f0c08dc33a7fec8%7Ce5c37981666441348a0c6543d2af80be%7C0%7C0%7C638442043818355647%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=4eaBNOB3Zgv0h2mKyt0e5R1X4uelcrc1DQqjetslb3Q%3D&amp;reserved=0\" data-ogsc=\"\" target=\"_blank\" rel=\"noopener\">Using Social Media in Community Based Protection: A Guide<\/a><\/em>, allowing you to seamlessly integrate social media tools into your protection activities. Take this course to amplify<\/span><span data-ogsb=\"yellow\"> your<\/span><span data-ogsb=\"yellow\"> protection efforts while safeguarding <\/span><span data-ogsb=\"yellow\">the <\/span><span data-ogsb=\"yellow\">security and privacy <\/span><span data-ogsb=\"yellow\">of<\/span> <span data-ogsb=\"yellow\">the<\/span><span data-ogsb=\"yellow\"> communities<\/span><span data-ogsb=\"yellow\"> we work with and for<\/span><span data-ogsb=\"yellow\">.<\/span><\/p>\n<p style=\"font-weight: 400;\">[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/wd3.myworkday.com\/unhcr\/learning\/course\/9d47121d51b91001429f1d3e7e7c0000?record=202a0e3c6e4d1000ef24759860410000&#038;type=9882927d138b100019b928e75843018d&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Start the course now!&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; background_layout=&#8221;dark&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Section &#8211; Resources&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_padding=&#8221;||0px|||&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||2px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Resources<\/h2>\n<p><span>General resources and blog posts to help deliver protection outcomes through social media.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; background_color_gradient_start=&#8221;#ffffff&#8221; background_color_gradient_end=&#8221;#faeb00&#8243; background_image=&#8221;https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/social-guide-bg-blue.png&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;bottom_left&#8221; custom_margin=&#8221;-80px|||||&#8221; custom_padding=&#8221;217px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_code admin_label=&#8221;Publication slides&#8221; _builder_version=&#8221;4.16&#8243; z_index_tablet=&#8221;500&#8243; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;]<link rel=\"stylesheet\" href=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/Swiper\/4.0.0\/css\/swiper.min.css\"><!-- [et_pb_line_break_holder] --><script src=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/Swiper\/4.0.0\/js\/swiper.min.js\"><\/script><!-- [et_pb_line_break_holder] --><script type=\"text\/javascript\"> <!-- [et_pb_line_break_holder] -->$.ajax({<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/\/ Replace page id at the end of the url below: \"..\/pages\/xxx\"<!-- [et_pb_line_break_holder] -->\/\/ with the current page ID in the address bar, it's in this format: \"post.php?post=xxx\"<!-- [et_pb_line_break_holder] -->\/\/ Add your articles using the Publications custom field at the bottom of this page editing screen<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  url: \"https:\/\/www.unhcr.org\/innovation\/wp-json\/wp\/v2\/pages\/36771\",<!-- [et_pb_line_break_holder] -->  \/\/ url: \"json\/data.json\",<!-- [et_pb_line_break_holder] -->  type: \"GET\",<!-- [et_pb_line_break_holder] -->  success: data => {<!-- [et_pb_line_break_holder] -->    \/\/ publications<!-- [et_pb_line_break_holder] -->    var articleslist = data.acf.articles;<!-- [et_pb_line_break_holder] -->    articleslist.forEach(i => {<!-- [et_pb_line_break_holder] -->      $(\".publications .swiper-wrapper\").append('<\/p>\n<div class=\"swiper-slide single-article-thumb\" style=\"height:450px; width:300px\"><a href=\"' + i.link + '\" target=\"_blank\"><\/p>\n<div class=\"thumb-cover\">\n<h3>' + i.title + '<\/h3>\n<pee>' + i.excerpt + '<\/pee><span>View resource<\/span><\/div>\n<p><\/a>');<!-- [et_pb_line_break_holder] -->    });<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->}).done(function() { <!-- [et_pb_line_break_holder] -->\/\/ start slider<!-- [et_pb_line_break_holder] -->var swiper = new Swiper('.swiper-container.publications', {<!-- [et_pb_line_break_holder] -->        slidesPerView: \"auto\",<!-- [et_pb_line_break_holder] -->        spaceBetween: 30,<!-- [et_pb_line_break_holder] -->        centerInsufficientSlides: true,<!-- [et_pb_line_break_holder] -->        slidesOffsetBefore: 25,<!-- [et_pb_line_break_holder] -->        slidesOffsetAfter: 10,<!-- [et_pb_line_break_holder] -->      pagination: {<!-- [et_pb_line_break_holder] -->        el: '.swiper-pagination',<!-- [et_pb_line_break_holder] -->        clickable: true,<!-- [et_pb_line_break_holder] -->      },<!-- [et_pb_line_break_holder] -->navigation: {<!-- [et_pb_line_break_holder] -->        nextEl: '.noft.swiper-button-next',<!-- [et_pb_line_break_holder] -->        prevEl: '.noft.swiper-button-prev',<!-- [et_pb_line_break_holder] -->      },<!-- [et_pb_line_break_holder] -->    });<!-- [et_pb_line_break_holder] -->\/\/ end slider<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->});<!-- [et_pb_line_break_holder] --><\/script><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- Swiper --><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"swiper-container publications\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"swiper-wrapper left-slider\"><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <!-- Add Pagination<!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"swiper-pagination\"><\/div>\n<p> &#8211;><!-- [et_pb_line_break_holder] -->    <!-- Add Arrows --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"noft swiper-button-next\"><\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"noft swiper-button-prev\"><\/div>\n<p><!-- [et_pb_line_break_holder] -->  <\/div>\n<p>[\/et_pb_fullwidth_code][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Section &#8211; Contact&#8221; module_class=&#8221;grey&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;60px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2><span>Contact<\/span><\/h2>\n<p><span>Are you using social media to enhance protection while avoiding security and privacy risks to refugees and other forcibly displaced and stateless people? Are <\/span><span>you interested in learning how to use social media as a protection tool? <\/span><span>Get in touch at through <a href=\"mailto:hqconref@unhcr.org\">hqconref@unhcr.org<\/a><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Using Social Media in Community Based Protection &nbsp;When we decide to use social media to engage with the communities we work with and for, an additional duty of care arises. Social media can exacerbate inequalities of age, gender, literacy and digital literacy. But in some situations, social media is invaluable for contacting individuals who might [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-36771","page","type-page","status-publish","hentry"],"acf":{"resource":false,"articles":[{"title":"UNHCR AGD Policy ","excerpt":"The purpose of this Policy is to reinforce UNHCR\u2019s longstanding commitment to apply an age, gender, and diversity (AGD) approach to all aspects of our work. ","link":"https:\/\/www.unhcr.org\/5aa13c0c7.pdf"},{"title":"UNHCR, A Community Based Approach, 2008 ","excerpt":"This manual is intended to support staff in implementing a community-based approach in UNHCR operations to ensure that people of concern are placed at the centre of all decisions affecting their lives. ","link":"https:\/\/www.refworld.org\/docid\/47da54722.html"},{"title":"UNHCR, Community-Based Protection in Action - Effective & Respectful Communication in Forced Displacement, 2016","excerpt":"This note provides guidance on dealing with and managing stress and emotions, enabling staff to treat persons of concern with dignity and empathy, and facilitate and strengthen effective communication. ","link":"https:\/\/www.refworld.org\/docid\/573d5cef4.html "},{"title":"UNHCR AAP OG  ","excerpt":"UNHCR\u2019s Accountability to Affected People (AAP) is a commitment to the intentional and systematic inclusion of the expressed needs, concerns, capacities, and views of persons of concern in their diversity ","link":"https:\/\/www.unhcr.org\/handbooks\/aap\/documents\/UNHCR-AAP_Operational_Guidance.pdf "},{"title":"UNHCR Needs Assessment Handbook 2017  ","excerpt":"This handbook represents the first guidance UNHCR has produced on needs assessments that applies to all sectors, situations, methods, and populations of concern. ","link":"https:\/\/im.unhcr.org\/na\/"},{"title":"UNHCR, Emergency Handbook, 2020  ","excerpt":"The Emergency Handbook sets standards for preparing for refugee emergencies. 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","link":"https:\/\/resourcecentre.savethechildren.net\/library\/digital-safeguarding-migrating-and-displaced-children-overview-current-context-and-trends "},{"title":"UNHCR Innovation Service, Humility over brand \u2014 rethinking how to use social media for those on the move in the Americas, 2019  ","excerpt":"Rethinking how to use social media for those on the move in the Americas, 2019  ","link":"https:\/\/medium.com\/unhcr-innovation-service\/humility-over-brand-rethinking-how-to-use-social-media-for-those-on-the-move-in-the-americas-ce309e3d6a13 "},{"title":"UNHCR, Handbook on Self-Reliance, 2005 ","excerpt":"The Handbook for Self-reliance provides UNHCR field-based staff and their partners with an invaluable operational tool for formulating and implementing self-reliance strategies. ","link":"https:\/\/www.unhcr.org\/44bf7b012.pdf "},{"title":"Build Up, Building the Commons, 2018 ","excerpt":"Exploring interventions to address polarization on Facebook and Twitter in the USA ","link":"https:\/\/howtobuildup.medium.com\/building-the-commons-dc60e6ee7b69 "},{"title":"Managing Misinformation in a Humanitarian Context ","excerpt":"Using rumour tracking as a way to address misinformation during humanitarian crises in numerous countries and contexts, reaching hundreds of thousands of beneficiaries. ","link":"https:\/\/internews.org\/resource\/managing-misinformation-humanitarian-context "},{"title":"UNHCR, Minimize the Sharing of Misinformation via Social Media Channels, RCCE -COVID 19, March 2020  ","excerpt":"10 Tips to reduce the risk of sharing incorrect and potentially dangerous information ","link":"https:\/\/intranet.unhcr.org\/content\/dam\/unhcr\/intranet\/organization-leadership\/eo\/documents\/english\/coronavirus\/operational_guidance_material_covid19\/cwc\/UNHCR - RCCE - 10 Tips to Minimize the Sharing of Misinformation via Social Media.pdf "},{"title":"UNHCR Rights Based Results Framework  ","excerpt":"The UNHCR Programme manual provides comprehensive guidance on operation management cycle of assessment, planning, implementation, monitoring, reporting, audit, and evaluation. ","link":"https:\/\/intranet.unhcr.org\/content\/dam\/unhcr\/intranet\/protection-operations\/programme\/documents\/en\/pm\/Programme Manual (Chapter 4).pdf "},{"title":"IFRC, Guide to Community Engagement and Accountability (CEA), 2016 ","excerpt":"This guide provides a common approach to build Community Engagement and Accountability (CEA) that can be applied to any type of programme or operation at any point in the programme cycle.  ","link":"https:\/\/www.ifrc.org\/document\/cea-guide "}],"featured_conversations":false,"conversations":false,"chapter":[{"chapter_title":"Chapter 1: Social Media Situational Analysis ","chapter_cover":"<p><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-1-infographic.pdf\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-37221\" src=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-1-infographics-background-12.png\" alt=\"\" width=\"2481\" height=\"3509\" srcset=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-1-infographics-background-12.png 2481w, https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-1-infographics-background-12-1280x1810.png 1280w, https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-1-infographics-background-12-980x1386.png 980w, https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-1-infographics-background-12-480x679.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 2481px, 100vw\" \/><\/a><\/p>\n","chapter_description":"<p><span class=\"NormalTextRun BCX0 SCXW72801042\">This chapter describes the s<\/span><span class=\"NormalTextRun BCX0 SCXW72801042\">teps to undertake a robust, context specific analysis and understand your information ecosystem to inform decision making. <\/span><span class=\"NormalTextRun BCX0 SCXW72801042\">It p<\/span><span class=\"NormalTextRun BCX0 SCXW72801042\">rovides an overview of resources, existing information, methodologies and who needs to be involved. It compares methodologies to help select the most appropriate for your scenario<\/span><\/p>\n","supports_cbp_actors_to":"<ol>\n<li>work on Social Media (SM) community engagement;<\/li>\n<li>design SM engagement projects\/strategies;<\/li>\n<li>undertake participatory assessments for SM;<\/li>\n<\/ol>\n","chapter_pdf":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Using-Social-Media-in-CBP-Chapter-1-Social-Media-Situation-Analysis.pdf\" target=\"_blank\" rel=\"noopener\">Chapter PDF<\/a><\/h4>\n","check_list":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Check-list-Chapter-1-Social-media-situation-analysis.pdf\" target=\"_blank\" rel=\"noopener\">Check List<\/a><\/h4>\n","dos_and_donts":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Dos-and-Donts-Chapter-1-Social-media-situation-analysis.pdf\" target=\"_blank\" rel=\"noopener\">Do&#8217;s and Don&#8217;ts<\/a><\/h4>\n","factsheets":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Factsheet-1.pdf\">Factsheet 1,<\/a>\u00a0 <a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Factsheet-2.pdf\">Factsheet 2,<\/a>\u00a0 <a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Factsheet-3.pdf\">Factsheet 3,<\/a>\u00a0 <a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Factsheet-8.pdf\">Factsheet 8<\/a><\/h4>\n","resourcing":"","infographic":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-1-infographic.pdf\" target=\"_blank\" rel=\"noopener\">Infographic<\/a><\/h4>\n"},{"chapter_title":"Chapter 2: Risk Assessment ","chapter_cover":"<p><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-2-infographic.pdf\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-37225\" src=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-2-infographics-background-13.png\" alt=\"\" width=\"2482\" height=\"3509\" srcset=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-2-infographics-background-13.png 2482w, https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-2-infographics-background-13-1280x1810.png 1280w, https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-2-infographics-background-13-980x1386.png 980w, https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-2-infographics-background-13-480x679.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 2482px, 100vw\" \/><\/a><\/p>\n","chapter_description":"<p><span class=\"TextRun SCXW145138041 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW145138041 BCX0\">This chapter <\/span><span class=\"NormalTextRun SCXW145138041 BCX0\">introduces<\/span><span class=\"NormalTextRun SCXW145138041 BCX0\"> the risks POCs, staff, partners and UNHCR face <\/span><span class=\"NormalTextRun SCXW145138041 BCX0\">on <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2 SCXW145138041 BCX0\">Social Media<\/span><span class=\"NormalTextRun SCXW145138041 BCX0\">: personal data, individual platforms, regulatory environment, user behaviour and malicious third parties. It guides readers to identify and understand risks and develop mitigation strategies to safely adopt social media in support of CBP.<\/span><\/span><span class=\"EOP SCXW145138041 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n","supports_cbp_actors_to":"<ol>\n<li>identify risks of using SM<\/li>\n<li>use existing resources and guidelines for privacy and data protection<\/li>\n<li>outline SM Prevention &amp; Mitigation Strategies<\/li>\n<li>distinguish and recognize safeguarding issues on SM<\/li>\n<\/ol>\n","chapter_pdf":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Using-Social-Media-in-CBP-Chapter-2-Risk-Assessment.pdf\" target=\"_blank\" rel=\"noopener\">Chapter PDF<\/a><\/h4>\n","check_list":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Check-list-Chapter-2-Risk-Assessment.pdf\" target=\"_blank\" rel=\"noopener\">Check List<\/a><\/h4>\n","dos_and_donts":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Dos-and-Donts-Chapter-2-Risk-Assessment.pdf\" target=\"_blank\" rel=\"noopener\">Do&#8217;s and Don&#8217;ts<\/a><\/h4>\n","factsheets":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Factsheet-2.pdf\">Factsheet 2<\/a><\/h4>\n","resourcing":"","infographic":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-2-infographic.pdf\" target=\"_blank\" rel=\"noopener\">Infographic<\/a><\/h4>\n"},{"chapter_title":"Chapter 3: How to Set up Social Media Channels for Community Based Protection ","chapter_cover":"<p><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-3-infographic.pdf\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-37229 size-full\" src=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-3-infographics-background-14.png\" alt=\"\" width=\"2481\" height=\"3509\" srcset=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-3-infographics-background-14.png 2481w, https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-3-infographics-background-14-1280x1810.png 1280w, https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-3-infographics-background-14-980x1386.png 980w, https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-3-infographics-background-14-480x679.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 2481px, 100vw\" \/><\/a><\/p>\n","chapter_description":"<p><span class=\"TextRun SCXW246536480 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW246536480 BCX0\">This chapter g<\/span><span class=\"NormalTextRun SCXW246536480 BCX0\">uides steps to develop a community<\/span><span class=\"NormalTextRun SCXW246536480 BCX0\">&#8211;<\/span><span class=\"NormalTextRun SCXW246536480 BCX0\">based protection social media strategy informed by context and risks. <\/span><span class=\"NormalTextRun SCXW246536480 BCX0\">The chapter e<\/span><span class=\"NormalTextRun SCXW246536480 BCX0\">xplains <\/span><span class=\"NormalTextRun SCXW246536480 BCX0\">how to develop <\/span><span class=\"NormalTextRun SCXW246536480 BCX0\">key parts of a strategy in collaboration with communities<\/span><span class=\"NormalTextRun SCXW246536480 BCX0\">, while h<\/span><span class=\"NormalTextRun SCXW246536480 BCX0\">ighlight<\/span><span class=\"NormalTextRun SCXW246536480 BCX0\">ing<\/span><span class=\"NormalTextRun SCXW246536480 BCX0\"> considerations for different modalities and enabling active participation.<\/span><\/span><span class=\"EOP SCXW246536480 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n","supports_cbp_actors_to":"<ol>\n<li>identify differences in SM platforms<\/li>\n<li>understand different modalities for SM management<\/li>\n<li>create a SM strategy<\/li>\n<li>create engaging and meaningful SM content<\/li>\n<li>create and maintain trust on SM<\/li>\n<\/ol>\n","chapter_pdf":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Using-Social-Media-in-CBP-Chapter-3-Setting-up-SM-Channels-for-CBP.pdf\" target=\"_blank\" rel=\"noopener\">Chapter PDF<\/a><\/h4>\n","check_list":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Check-list-Chapter-3-How-to-set-up-social-media-channels-for-CBP.pdf\" target=\"_blank\" rel=\"noopener\">Check List<\/a><\/h4>\n","dos_and_donts":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Dos-and-Donts-Chapter-3-How-to-set-up-social-media-channels-for-CBP.pdf\" target=\"_blank\" rel=\"noopener\">Do&#8217;s and Don&#8217;ts<\/a><\/h4>\n","factsheets":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Factsheet-8.pdf\">Factsheet 8<\/a><\/h4>\n","resourcing":"","infographic":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-3-infographic.pdf\" target=\"_blank\" rel=\"noopener\">Infographic<\/a><\/h4>\n"},{"chapter_title":"Chapter 4: Community Engagement ","chapter_cover":"<p><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-4-infographic.pdf\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-37233\" src=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-4-infographics-background-15.png\" alt=\"\" width=\"2481\" height=\"3509\" srcset=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-4-infographics-background-15.png 2481w, https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-4-infographics-background-15-1280x1810.png 1280w, https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-4-infographics-background-15-980x1386.png 980w, https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-4-infographics-background-15-480x679.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 2481px, 100vw\" \/><\/a><\/p>\n","chapter_description":"<p><span class=\"TextRun SCXW88878782 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW88878782 BCX0\">The chapter describes k<\/span><span class=\"NormalTextRun SCXW88878782 BCX0\">ey actions, tips and what to avoid when managing online communities that promote participation, <\/span><span class=\"NormalTextRun SCXW88878782 BCX0\">respect,<\/span><span class=\"NormalTextRun SCXW88878782 BCX0\"> and dialogue to achieve protection goals. <\/span><span class=\"NormalTextRun SCXW88878782 BCX0\">It provides p<\/span><span class=\"NormalTextRun SCXW88878782 BCX0\">ractical advice to respond to positive and negative feedback, <\/span><span class=\"NormalTextRun SCXW88878782 BCX0\">how to be<\/span><span class=\"NormalTextRun SCXW88878782 BCX0\"> responsive and manag<\/span><span class=\"NormalTextRun SCXW88878782 BCX0\">e<\/span><span class=\"NormalTextRun SCXW88878782 BCX0\"> expectations and key content.<\/span><\/span><span class=\"EOP SCXW88878782 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n","supports_cbp_actors_to":"<ol>\n<li>create meaningful SM engagement with communities and stakeholders;<\/li>\n<li>manage SM accounts that include interactions with or related to POCs<\/li>\n<li>understand Community Management on SM<\/li>\n<\/ol>\n","chapter_pdf":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Using-Social-Media-in-CBP-Chapter-4-Community-Engagement.pdf\" target=\"_blank\" rel=\"noopener\">Chapter PDF<\/a><\/h4>\n","check_list":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Check-list-Chapter-4-Community-Engagement.pdf\" target=\"_blank\" rel=\"noopener\">Check List<\/a><\/h4>\n","dos_and_donts":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Dos-and-Donts-Chapter-4-Community-Engagement.pdf\" target=\"_blank\" rel=\"noopener\">Do&#8217;s and Don&#8217;ts<\/a><\/h4>\n","factsheets":"","resourcing":"","infographic":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-4-infographic.pdf\" target=\"_blank\" rel=\"noopener\">Infographic<\/a><\/h4>\n"},{"chapter_title":"Chapter 5: Moderation of Sensitive Content ","chapter_cover":"<p><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-5-infographic.pdf\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-37237\" src=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-5-infographics-background-16.png\" alt=\"\" width=\"2481\" height=\"3509\" srcset=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-5-infographics-background-16.png 2481w, https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-5-infographics-background-16-1280x1810.png 1280w, https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-5-infographics-background-16-980x1386.png 980w, https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-5-infographics-background-16-480x679.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 2481px, 100vw\" \/><\/a><\/p>\n","chapter_description":"<p><span class=\"TextRun SCXW254116243 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW254116243 BCX0\">This chapter <\/span><span class=\"NormalTextRun SCXW254116243 BCX0\">introduces<\/span><span class=\"NormalTextRun SCXW254116243 BCX0\"> content moderation, <\/span><span class=\"NormalTextRun SCXW254116243 BCX0\">methods<\/span><span class=\"NormalTextRun SCXW254116243 BCX0\"> and considerations for different contexts to develop appropriate strategies and responses<\/span><span class=\"NormalTextRun SCXW254116243 BCX0\"> to sensitive content<\/span><span class=\"NormalTextRun SCXW254116243 BCX0\">. Specific attention is given to angry, abusive, <\/span><span class=\"NormalTextRun SCXW254116243 BCX0\">polarizing,<\/span><span class=\"NormalTextRun SCXW254116243 BCX0\"> and inappropriate content, including combining online and offline approaches.<\/span><\/span><span class=\"EOP SCXW254116243 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n","supports_cbp_actors_to":"<ol>\n<li>manage SM conversations with or around sensitive content pertaining to PoCs;<\/li>\n<li>manage SM platforms and respond to online feedback;<\/li>\n<li>use SM for promoting constructive dialogue;<\/li>\n<\/ol>\n","chapter_pdf":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Using-Social-Media-in-CBP-Chapter-5-Moderation-and-Sensitive-Information.pdf\" target=\"_blank\" rel=\"noopener\">Chapter PDF<\/a><\/h4>\n","check_list":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Check-list-Chapter-5-Moderation-and-sensitive-content.pdf\" target=\"_blank\" rel=\"noopener\">Check List<\/a><\/h4>\n","dos_and_donts":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Dos-and-Donts-Chapter-5-Moderation-and-sensitive-content.pdf\" target=\"_blank\" rel=\"noopener\">Do&#8217;s and Don&#8217;ts<\/a><\/h4>\n","factsheets":"","resourcing":"","infographic":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-5-infographic.pdf\" target=\"_blank\" rel=\"noopener\">Infographic<\/a><\/h4>\n"},{"chapter_title":" Chapter 6: Rumours and Misinformation ","chapter_cover":"<p><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-6-infographic.pdf\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-37241\" src=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-6-infographics-background-17.png\" alt=\"\" width=\"2482\" height=\"3509\" srcset=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-6-infographics-background-17.png 2482w, https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-6-infographics-background-17-1280x1810.png 1280w, https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-6-infographics-background-17-980x1386.png 980w, https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-6-infographics-background-17-480x679.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 2482px, 100vw\" \/><\/a><\/p>\n","chapter_description":"<p><span class=\"TextRun SCXW161237876 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW161237876 BCX0\">The chapter provides an overview of<\/span><span class=\"NormalTextRun SCXW161237876 BCX0\"> rumour tracking mechanisms, how they work and how to establish them. <\/span><span class=\"NormalTextRun SCXW161237876 BCX0\">It <\/span><span class=\"NormalTextRun SCXW161237876 BCX0\">o<\/span><span class=\"NormalTextRun SCXW161237876 BCX0\">utlines <\/span><span class=\"NormalTextRun SCXW161237876 BCX0\">also<\/span><span class=\"NormalTextRun SCXW161237876 BCX0\"> the necessary <\/span><span class=\"NormalTextRun SCXW161237876 BCX0\">steps for <\/span><span class=\"NormalTextRun SCXW161237876 BCX0\">an affective <\/span><span class=\"NormalTextRun SCXW161237876 BCX0\">identification and response to rumours and <\/span><span class=\"NormalTextRun SCXW161237876 BCX0\">on how to <\/span><span class=\"NormalTextRun SCXW161237876 BCX0\">adjust activities accordingly.<\/span><\/span><span class=\"EOP SCXW161237876 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n","supports_cbp_actors_to":"<ol>\n<li>design, create and implement SM projects addressing rumours;<\/li>\n<li>work on SM community engagement and provision of information to POCs;<\/li>\n<li>work with other stakeholders to address misinformation on SM<\/li>\n<\/ol>\n","chapter_pdf":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Using-Social-Media-in-CBP-Chapter-6-Rumours-and-Misinformation.pdf\" target=\"_blank\" rel=\"noopener\">Chapter PDF<\/a><\/h4>\n","check_list":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Check-list-Chapter-6-Rumors-and-misinformation.pdf\" target=\"_blank\" rel=\"noopener\">Check List<\/a><\/h4>\n","dos_and_donts":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Dos-and-Donts-Chapter-6-Rumors-and-misinformation.pdf\" target=\"_blank\" rel=\"noopener\">Do&#8217;s and Don&#8217;ts<\/a><\/h4>\n","factsheets":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Factsheet-4.pdf\">Factsheet 4,<\/a>\u00a0 <a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Factsheet-8.pdf\">Factsheet 8<\/a><\/h4>\n","resourcing":"","infographic":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-6-infographic.pdf\" target=\"_blank\" rel=\"noopener\">Infographic<\/a><\/h4>\n"},{"chapter_title":"Chapter 7: Feedback and Response Mechanisms (FRMs) ","chapter_cover":"<p><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-7-infographic.pdf\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-37245\" src=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-7-infographics-background-18.png\" alt=\"\" width=\"2481\" height=\"3509\" srcset=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-7-infographics-background-18.png 2481w, https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-7-infographics-background-18-1280x1810.png 1280w, https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-7-infographics-background-18-980x1386.png 980w, https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-7-infographics-background-18-480x679.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 2481px, 100vw\" \/><\/a><\/p>\n","chapter_description":"<p><span class=\"TextRun SCXW197923732 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW197923732 BCX0\">The chapter presents<\/span><span class=\"NormalTextRun SCXW197923732 BCX0\"> varie<\/span><span class=\"NormalTextRun SCXW197923732 BCX0\">d<\/span><span class=\"NormalTextRun SCXW197923732 BCX0\"> types of FRMs and how to establish these on <\/span><span class=\"NormalTextRun SCXW197923732 BCX0\">SM,<\/span><span class=\"NormalTextRun SCXW197923732 BCX0\"> in collaboration with communities. Key steps <\/span><span class=\"NormalTextRun SCXW197923732 BCX0\">a<\/span><span class=\"NormalTextRun SCXW197923732 BCX0\">r<\/span><span class=\"NormalTextRun SCXW197923732 BCX0\">e highlighted, <\/span><span class=\"NormalTextRun SCXW197923732 BCX0\">to ensure FRMs are functioning and embedded in the operation\u2019s systems<\/span><span class=\"NormalTextRun SCXW197923732 BCX0\">. The chapter also explains<\/span> <span class=\"NormalTextRun SCXW197923732 BCX0\">strategies for delivering on and informing protection outcomes.<\/span><\/span><span class=\"EOP SCXW197923732 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n","supports_cbp_actors_to":"<ol>\n<li>understand SM Information Management;<\/li>\n<li>add SM to a Feedback and Response Mechanism;<\/li>\n<li>use SM feedback from communities for decision making and informing programming.<\/li>\n<\/ol>\n","chapter_pdf":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Using-Social-Media-in-CBP-Chapter-7-Feedback-and-Response-Mechanisms.pdf\" target=\"_blank\" rel=\"noopener\">Chapter PDF<\/a><\/h4>\n","check_list":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Check-list-Chapter-7-Feedback-and-response-mechanisms.pdf\" target=\"_blank\" rel=\"noopener\">Check List<\/a><\/h4>\n","dos_and_donts":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Dos-and-Donts-Chapter-7-Feedback-and-response-mechanisms.pdf\" target=\"_blank\" rel=\"noopener\">Do&#8217;s and Don&#8217;ts<\/a><\/h4>\n","factsheets":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Factsheet-7.pdf\" target=\"_blank\" rel=\"noopener\">Factsheet<\/a><\/h4>\n","resourcing":"","infographic":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-7-infographic.pdf\" target=\"_blank\" rel=\"noopener\">Infographic<\/a><\/h4>\n"},{"chapter_title":"Chapter 8: Connecting Social Media to Offline Protection Activities ","chapter_cover":"<p><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-8-infographic.pdf\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-37249\" src=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-8-infographics-background-19.png\" alt=\"\" width=\"2481\" height=\"3509\" srcset=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-8-infographics-background-19.png 2481w, https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-8-infographics-background-19-1280x1810.png 1280w, https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-8-infographics-background-19-980x1386.png 980w, https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-8-infographics-background-19-480x679.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 2481px, 100vw\" \/><\/a><\/p>\n","chapter_description":"<p><span class=\"TextRun SCXW256832999 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW256832999 BCX0\">The chapter presents p<\/span><span class=\"NormalTextRun SCXW256832999 BCX0\">ractical ways to link online and offline activities to enhance programming (<\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2 SCXW256832999 BCX0\">e.g.<\/span><span class=\"NormalTextRun SCXW256832999 BCX0\"> supporting reporting of protection cases). <\/span><span class=\"NormalTextRun SCXW256832999 BCX0\">This includes m<\/span><span class=\"NormalTextRun SCXW256832999 BCX0\">ethods for safe online to offline referrals following standard operating practices<\/span><span class=\"NormalTextRun SCXW256832999 BCX0\"> and g<\/span><span class=\"NormalTextRun SCXW256832999 BCX0\">uidance on interacting with minors online<\/span><span class=\"NormalTextRun SCXW256832999 BCX0\">, <\/span><span class=\"NormalTextRun SCXW256832999 BCX0\">linking to offline work.<\/span><\/span><span class=\"EOP SCXW256832999 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n","supports_cbp_actors_to":"<ol>\n<li>incorporate SM in referral systems and case management;<\/li>\n<li>connect information management and SM for CBP;<\/li>\n<li>support offline campaigns with SM campaigns.<\/li>\n<\/ol>\n","chapter_pdf":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Using-Social-Media-in-CBP-Chapter-8-Connecting-SM-to-offline-Protection-Activities.pdf\" target=\"_blank\" rel=\"noopener\">Chapter PDF<\/a><\/h4>\n","check_list":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Check-list-Chapter-8-Connecting-social-media-to-offline-protection.pdf\" target=\"_blank\" rel=\"noopener\">Check List<\/a><\/h4>\n","dos_and_donts":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Dos-and-Donts-Chapter-8-Connecting-social-media-to-offline-protection.pdf\" target=\"_blank\" rel=\"noopener\">Do&#8217;s and Don&#8217;ts<\/a><\/h4>\n","factsheets":"","resourcing":"","infographic":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-8-infographic.pdf\" target=\"_blank\" rel=\"noopener\">Infographic<\/a><\/h4>\n"},{"chapter_title":"Chapter 9: Social Media Analytics ","chapter_cover":"<p><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-9-infographic.pdf\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-37253\" src=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-9-infographics-background-20.png\" alt=\"\" width=\"2482\" height=\"3509\" srcset=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-9-infographics-background-20.png 2482w, https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-9-infographics-background-20-1280x1810.png 1280w, https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-9-infographics-background-20-980x1386.png 980w, https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-9-infographics-background-20-480x679.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 2482px, 100vw\" \/><\/a><\/p>\n","chapter_description":"<p><span class=\"TextRun SCXW212212368 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW212212368 BCX0\">The chapter introduces SM<\/span><span class=\"NormalTextRun SCXW212212368 BCX0\"> analytics and its applications (<\/span><span class=\"NormalTextRun SpellingErrorV2 SCXW212212368 BCX0\">eg.<\/span><span class=\"NormalTextRun SCXW212212368 BCX0\"> inform service delivery, forecasting etc). <\/span><span class=\"NormalTextRun SCXW212212368 BCX0\">It provides k<\/span><span class=\"NormalTextRun SCXW212212368 BCX0\">ey tips on how to get and use quality analyses. <\/span><span class=\"NormalTextRun SCXW212212368 BCX0\">The chapter also presents an<\/span><span class=\"NormalTextRun SCXW212212368 BCX0\"> overview of platform specific and <\/span><span class=\"NormalTextRun SCXW212212368 BCX0\">third-party<\/span><span class=\"NormalTextRun SCXW212212368 BCX0\"> tools for analysis and for maximising resources like AI, chatbots etc.<\/span><\/span><span class=\"EOP SCXW212212368 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n","supports_cbp_actors_to":"<ol>\n<li>analyse data to optimize SM community engagement strategies;<\/li>\n<li>optimise SM channels and programme;<\/li>\n<li>monitor and assess SM performance and identify course corrections.<\/li>\n<\/ol>\n","chapter_pdf":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Using-Social-Media-in-CBP-Chapter-9-SM-Analytics.pdf\" target=\"_blank\" rel=\"noopener\">Chapter PDF<\/a><\/h4>\n","check_list":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Check-list-Chapter-9-Social-media-analytics.pdf\" target=\"_blank\" rel=\"noopener\">Check List<\/a><\/h4>\n","dos_and_donts":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Dos-and-Donts-Chapter-9-Social-media-analytics.pdf\" target=\"_blank\" rel=\"noopener\">Do&#8217;s and Don&#8217;ts<\/a><\/h4>\n","factsheets":"","resourcing":"","infographic":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-9-infographic.pdf\" target=\"_blank\" rel=\"noopener\">Infographic<\/a><\/h4>\n"},{"chapter_title":"Chapter 10: Ads, Outreach and Advocacy ","chapter_cover":"<p><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-10-infographic.pdf\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-37257\" src=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-10-infographics-background-21.png\" alt=\"\" width=\"2481\" height=\"3509\" srcset=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-10-infographics-background-21.png 2481w, https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-10-infographics-background-21-1280x1810.png 1280w, https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-10-infographics-background-21-980x1386.png 980w, https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-10-infographics-background-21-480x679.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 2481px, 100vw\" \/><\/a><\/p>\n","chapter_description":"<p><span class=\"TextRun SCXW192356711 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW192356711 BCX0\">The chapter starts with an o<\/span><span class=\"NormalTextRun SCXW192356711 BCX0\">verview of outreach, <\/span><span class=\"NormalTextRun SCXW192356711 BCX0\">advocacy<\/span><span class=\"NormalTextRun SCXW192356711 BCX0\"> and ads and how they work together. <\/span><span class=\"NormalTextRun SCXW192356711 BCX0\">It then g<\/span><span class=\"NormalTextRun SCXW192356711 BCX0\">uides <\/span><span class=\"NormalTextRun SCXW192356711 BCX0\">to the <\/span><span class=\"NormalTextRun SCXW192356711 BCX0\">process <\/span><span class=\"NormalTextRun SCXW192356711 BCX0\">of<\/span><span class=\"NormalTextRun SCXW192356711 BCX0\"> develop<\/span><span class=\"NormalTextRun SCXW192356711 BCX0\">ing<\/span><span class=\"NormalTextRun SCXW192356711 BCX0\"> a social media strategy for outreach and advocacy and how to use ads within them. <\/span><span class=\"NormalTextRun SCXW192356711 BCX0\">The chapter also l<\/span><span class=\"NormalTextRun SCXW192356711 BCX0\">ooks at key considerations of using ads effectively and setting targets to review performance.<\/span><\/span><span class=\"EOP SCXW192356711 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n","supports_cbp_actors_to":"<ol>\n<li>broaden the reach of SM<\/li>\n<li>get target audiences to your SM channels for CBP;<\/li>\n<li>engage SM communities for advocacy.<\/li>\n<\/ol>\n","chapter_pdf":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Using-Social-Media-in-CBP-Chapter-10-Ads-Outreach-and-Advocacy.pdf\" target=\"_blank\" rel=\"noopener\">Chapter PDF<\/a><\/h4>\n","check_list":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Check-list-Chapter-10-Ads-outreach-and-advocacy.pdf\" target=\"_blank\" rel=\"noopener\">Check List<\/a><\/h4>\n","dos_and_donts":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Dos-and-Donts-Chapter-10-Ads-outreach-and-advocacy.pdf\" target=\"_blank\" rel=\"noopener\">Do&#8217;s and Don&#8217;ts<\/a><\/h4>\n","factsheets":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Factsheet-8.pdf\">Factsheet 8<\/a><\/h4>\n","resourcing":"","infographic":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-10-infographic.pdf\" target=\"_blank\" rel=\"noopener\">Infographic<\/a><\/h4>\n"},{"chapter_title":"Chapter 11: Monitoring Evaluation and Learning ","chapter_cover":"<p><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-11-infographic.pdf\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-37261\" src=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-11-infographics-background-22.png\" alt=\"\" width=\"2481\" height=\"3509\" srcset=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-11-infographics-background-22.png 2481w, https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-11-infographics-background-22-1280x1810.png 1280w, https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-11-infographics-background-22-980x1386.png 980w, https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-11-infographics-background-22-480x679.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 2481px, 100vw\" \/><\/a><\/p>\n","chapter_description":"<p><span class=\"TextRun SCXW146786083 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW146786083 BCX0\">This chapter r<\/span><span class=\"NormalTextRun SCXW146786083 BCX0\">eviews monitoring categories applied to social media. <\/span><span class=\"NormalTextRun SCXW146786083 BCX0\">It o<\/span><span class=\"NormalTextRun SCXW146786083 BCX0\">utlines steps for developing a monitoring plan with quantitative and qualitative metrics. <\/span><span class=\"NormalTextRun SCXW146786083 BCX0\">It also g<\/span><span class=\"NormalTextRun SCXW146786083 BCX0\">uides <\/span><span class=\"NormalTextRun SCXW146786083 BCX0\">the reader <\/span><span class=\"NormalTextRun SCXW146786083 BCX0\">to <\/span><span class=\"NormalTextRun SCXW146786083 BCX0\">understand how to <\/span><span class=\"NormalTextRun SCXW146786083 BCX0\">evaluate a social media programme to learn from it<\/span><span class=\"NormalTextRun SCXW146786083 BCX0\">,<\/span><span class=\"NormalTextRun SCXW146786083 BCX0\"> includ<\/span><span class=\"NormalTextRun SCXW146786083 BCX0\">ing<\/span><span class=\"NormalTextRun SCXW146786083 BCX0\"> tools and practical ways to ensure using results.<\/span><\/span><span class=\"EOP SCXW146786083 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n","supports_cbp_actors_to":"<ol>\n<li>monitor performance of SM for CBP activities;<\/li>\n<li>contribute for protection outcome indicators;<\/li>\n<li>learn from their use of SM to improve programs and outcomes.<\/li>\n<\/ol>\n","chapter_pdf":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Using-Social-Media-in-CBP-Chapter-11-Monitoring-Evaluation-and-Learning.pdf\" target=\"_blank\" rel=\"noopener\">Chapter PDF<\/a><\/h4>\n","check_list":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Check-list-Chapter-11-Monitoring-evaluation-and-learning.pdf\" target=\"_blank\" rel=\"noopener\">Check List<\/a><\/h4>\n","dos_and_donts":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Dos-and-Donts-Chapter-11-Monitoring-evaluation-and-learning.pdf\" target=\"_blank\" rel=\"noopener\">Do&#8217;s and Don&#8217;ts<\/a><\/h4>\n","factsheets":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Factsheet-5.pdf\">Factsheet 5,<\/a>\u00a0 <a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Factsheet-7.pdf\">Factsheet 7<\/a><\/h4>\n","resourcing":"","infographic":"<h4><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2022\/02\/Chapter-11-infographic.pdf\" target=\"_blank\" rel=\"noopener\">Infographic<\/a><\/h4>\n"}]},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Using Social Media in Community Based Protection - UNHCR Innovation<\/title>\n<meta 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