{"id":27109,"date":"2018-07-03T12:58:39","date_gmt":"2018-07-03T10:58:39","guid":{"rendered":"http:\/\/www.unhcr.org\/innovation\/?p=27109"},"modified":"2018-07-05T13:44:33","modified_gmt":"2018-07-05T11:44:33","slug":"cfr-two-years-in","status":"publish","type":"post","link":"https:\/\/www.unhcr.org\/innovation\/cfr-two-years-in\/","title":{"rendered":"Connectivity for Refugees: where are we two years later"},"content":{"rendered":"<p><em>Budiaki helps her student to connect to online social media during basic computer skills training session in the Information technology classroom of the Women&#8217;s Centre for urban refugees in Nouakchott, Mauritania. Photo credit: \u00a9 UNHCR\/Agron Dragaj<\/em><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Two years since the inception of the <\/span><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2018\/02\/20160707-Connecting-Refugees-Web_with-signature.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Connectivity for Refugees<\/span><\/a><span style=\"font-weight: 400;\"> initiative, UNHCR\u2019s Innovation Service is taking a moment to reflect on how things have progressed. Through a series of short blog posts we\u2019ll unpack the lessons learnt from pilots that have been undertaken across a number of countries, to work out what is having the most impact, and identify obstacles and challenges that have hampered progress. Over time, we\u2019ll also be using this blog to highlight case studies of the different pilots that are taking place.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Connectivity for Refugees formally started as an initiative in November 2016 with the launch of research conducted by Accenture Development Partnerships, and an associated Connectivity for Refugees report. This research was commissioned by UNHCR\u2019s ICT division which has traditionally supported connecting humanitarian responders. Due to technological advancements, and other counterparts in the humanitarian sector expanding the scope of their ICT solutions to cover affected populations, UNHCR\u2019s ICT division aimed to expand UNHCR\u2019s remit to include refugees access to the internet. The research aimed to determine what impact could be made on the lives of refugees through internet connectivity, and to develop a practical route towards connecting those who are currently not connected &#8211; bridging the digital divide. Given UNHCR Innovation Service\u2019s experience in piloting and developing new initiatives, Connectivity for Refugees was internally handed over to the Innovation Service for this incubation period.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">The initial <\/span><a href=\"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2018\/02\/20160707-Connecting-Refugees-Web_with-signature.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">strategy <\/span><\/a><span style=\"font-weight: 400;\">was broken into three core pillars of connectivity, each with a subset of more practical approaches that would be applied. Combined with the strategy, a fundraising roadmap was laid out to support both global and field level interventions. A specific focus was given to partnerships, with a large portion of the strategy being driven through either advocacy towards or collaboration with governments, private sectors partners, NGOs or donors to deliver connectivity for refugees. The strategy pillars were:<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Accessibility<\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Advocate for mobile network operator infrastructure<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Advocate to governments for infrastructure and access<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Advocate to internet service providers and alternative technology companies for infrastructure<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Make targeted investments in infrastructure<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\">Affordability<\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Negotiate refugee-specific plans and discounts<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Subsidize devices and mobile\/internet plans<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Deploy and expand community internet access centres<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\">Usability<\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Develop and implement training programmes<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Enable an ecosystem for digital service delivery<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Facilitate development of refugee relevant content<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Over the first two years, a core team was established at headquarters to implement the strategy. An approach was taken to bring country-level coordinators on board to drive forward pilots in select countries: Jordan, Greece, Chad, Malawi, Tanzania, and Uganda have all had staff with dedicated focus on Connectivity for Refugees as part of their terms of reference. The criteria for selection of these countries was opportunistic, capitalising where there were existing activities from either UNHCR or its partners, or where specific interest was demonstrated by the operation to move forward with Connectivity for Refugees pilot activities. Pilots focussed on working in partnership with different actors to provide connectivity services, both at an individual level by advocating to network operators to extend infrastructure to refugee hosting areas, to working with large technology companies to boost community access through Wireless LAN at connected centres, with NGO Partners in emergency situations, and other interventions from providing devices to specific groups to mobile charging stations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To note: UNHCR is tackling the initiative of Connectivity for Refugees across all regions. The above selection was simply those operations supported in some way by the global level Connectivity for Refugees team. For instance in Ghana, UNHCR is successfully working with Intelsat and Comsys Ghana to provide connectivity through community ICT labs which wasn\u2019t part of the HQ-driven pilot process.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Within the pilot countries, efforts have spanned from working closely with Mobile Network operators and third parties like the GSMA to support infrastructure rollout to new influxes of refugees, to satellite connectivity in rural areas using innovative business models to enhance sustainability, as well as connected community centres and solar charging stations. More substantive documentation around these pilots is being developed and will be posted through this site in due course.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<h2><i><span style=\"font-weight: 400;\">Making Progress &#8211; Where are we today?<\/span><\/i><\/h2>\n<p><span style=\"font-weight: 400;\">While the pilot interventions are numerous, and across a diverse range of contexts, UNHCR is still in the process of understanding the effectiveness of each of the initiatives. At the beginning of 2018, an interim internal assessment was undertaken. This looked at what is working, where there are challenges and then an assessment along the following criteria: effectiveness, efficiency, relevance, sustainability, and innovation. Emphasis is now being placed on evidence, data and documentation for the initiative, to enhance scalability of good practices and facilitate transfers between operations.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">The overarching takeaway from this evaluation was that the project is well-positioned to move on from its \u2018pilot\u2019 \/ \u2018proof of concept\u2019 stage with a number of initiatives commencing for the first time towards a focus on scale, extended buy-in and systematic change. There have been numerous forays into different types of interventions across all strategy pillars that has had a positive impact on the communities being served by them, for instance positive feedback from <\/span><a href=\"http:\/\/www.unhcr.org\/news\/latest\/2017\/3\/58c7aa054\/connectivity-brightening-future-of-refugees-in-malawi.html\"><span style=\"font-weight: 400;\">App Factory students in Malawi<\/span><\/a><span style=\"font-weight: 400;\">, <\/span><a href=\"http:\/\/www.capacitymedia.com\/Article\/3586512\/Zain-and-Facebook-collaborate-to-provide-724000-refugees-with-free-WiFi\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">connecting community centres in Jordan<\/span><\/a><span style=\"font-weight: 400;\">, or extending cellular coverage through a partnership with Vodacom in Tanzania.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While there are have been successes, there are also a number of activities that have not been fully capitalised on, and &#8211; as is important when piloting new initiatives &#8211; a fair number of lessons that we\u2019ve had to learn about how we can best achieve the goals we\u2019d laid down at the outset.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Stay tuned for our next post next that will unpack lessons learned on the initiative to date in detail.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Budiaki helps her student to connect to online social media during basic computer skills training session in the Information technology classroom of the Women&#8217;s Centre for urban refugees in Nouakchott, Mauritania. Photo credit: \u00a9 UNHCR\/Agron Dragaj &nbsp; Two years since the inception of the Connectivity for Refugees initiative, UNHCR\u2019s Innovation Service is taking a moment [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":27600,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[689],"tags":[704],"class_list":["post-27109","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-connectivity","tag-connectivity-for-refugees"],"acf":{"author":"","authors_title":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Connectivity for Refugees: where are we two years later - UNHCR Innovation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.unhcr.org\/innovation\/cfr-two-years-in\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Connectivity for Refugees: where are we two years later - UNHCR Innovation\" \/>\n<meta property=\"og:description\" content=\"Budiaki helps her student to connect to online social media during basic computer skills training session in the Information technology classroom of the Women&#8217;s Centre for urban refugees in Nouakchott, Mauritania. 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Budiaki became Information Technology (IT) Trainer at the Women Refugees\u2019 Center, Refugee Representative and a spokesperson for the urban refugee community in Nouakchott."},{"@type":"BreadcrumbList","@id":"https:\/\/www.unhcr.org\/innovation\/cfr-two-years-in\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.unhcr.org\/innovation\/"},{"@type":"ListItem","position":2,"name":"Connectivity for Refugees: where are we two years later"}]},{"@type":"WebSite","@id":"https:\/\/www.unhcr.org\/innovation\/#website","url":"https:\/\/www.unhcr.org\/innovation\/","name":"UNHCR Innovation","description":"Innovation starts with people","publisher":{"@id":"https:\/\/www.unhcr.org\/innovation\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.unhcr.org\/innovation\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.unhcr.org\/innovation\/#organization","name":"UNHCR","url":"https:\/\/www.unhcr.org\/innovation\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.unhcr.org\/innovation\/#\/schema\/logo\/image\/","url":"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2023\/06\/CFR-UNHCR-logo.png","contentUrl":"https:\/\/www.unhcr.org\/innovation\/wp-content\/uploads\/2023\/06\/CFR-UNHCR-logo.png","width":1466,"height":600,"caption":"UNHCR"},"image":{"@id":"https:\/\/www.unhcr.org\/innovation\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/UNHCRInnovation\/","https:\/\/x.com\/UNHCRInnovation","https:\/\/www.youtube.com\/unhcrinnovation"]},{"@type":"Person","@id":"https:\/\/www.unhcr.org\/innovation\/#\/schema\/person\/f197de84fe715f55e91cb34cdadf902b","name":"Lauren Parater","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.unhcr.org\/innovation\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/15e0b7d58755e296842afd6ef363338d496c82ead32ee0a5308e61afb0ae44f7?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/15e0b7d58755e296842afd6ef363338d496c82ead32ee0a5308e61afb0ae44f7?s=96&d=mm&r=g","caption":"Lauren Parater"},"url":"https:\/\/www.unhcr.org\/innovation\/author\/lparater\/"}]}},"_links":{"self":[{"href":"https:\/\/www.unhcr.org\/innovation\/wp-json\/wp\/v2\/posts\/27109","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.unhcr.org\/innovation\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.unhcr.org\/innovation\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.unhcr.org\/innovation\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.unhcr.org\/innovation\/wp-json\/wp\/v2\/comments?post=27109"}],"version-history":[{"count":9,"href":"https:\/\/www.unhcr.org\/innovation\/wp-json\/wp\/v2\/posts\/27109\/revisions"}],"predecessor-version":[{"id":27632,"href":"https:\/\/www.unhcr.org\/innovation\/wp-json\/wp\/v2\/posts\/27109\/revisions\/27632"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.unhcr.org\/innovation\/wp-json\/wp\/v2\/media\/27600"}],"wp:attachment":[{"href":"https:\/\/www.unhcr.org\/innovation\/wp-json\/wp\/v2\/media?parent=27109"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.unhcr.org\/innovation\/wp-json\/wp\/v2\/categories?post=27109"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.unhcr.org\/innovation\/wp-json\/wp\/v2\/tags?post=27109"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}