{"id":3811,"date":"2016-07-26T06:36:42","date_gmt":"2016-07-26T04:36:42","guid":{"rendered":"http:\/\/innovation.unhcr.org\/?p=3811"},"modified":"2017-10-24T23:51:32","modified_gmt":"2017-10-24T21:51:32","slug":"whose-innovation-is-it-anyway","status":"publish","type":"post","link":"https:\/\/www.unhcr.org\/innovation\/whose-innovation-is-it-anyway\/","title":{"rendered":"Whose innovation is it anyway?"},"content":{"rendered":"<h2><strong>Technical Top Trumps <\/strong><\/h2>\n<p>Having never worked with an innovation unit -let alone been in an innovation \u2018Lab\u2019 before-it\u2019s fair to say I had an \u2018innovation complex\u2019 when starting as the Emergency Lab Manager. For many, innovation is synonymous with the use of technology. Previously I\u2019d experienced competitions between \u2018innovative individuals\u2019 playing \u2018Technology Top Trumps\u2019 on who has the latest gadget. I don\u2019t fit in with this club. I answer: \u2018functional French\u2019 to confused software engineers when asked what my \u2018language\u2019 is. So, when an external \u2018Innovation Specialist\u2019 dismissed the Emergency Lab\u2019s projects in Europe as \u2018not very innovative\u2019 the self-doubt certainly deepened.<\/p>\n<p>Then, I went to Malawi.<\/p>\n<h2><strong>Innovation on a Shoe String<\/strong><\/h2>\n<p>Malawi provides a level playing field for the code illiterate amongst us. It ranks among the world&#8217;s least developed countries. According to a 2015 national survey by the Malawi Communications Regulatory Authority (MACRA), less than 31% of rural Malawians own a mobile phone and rural internet access is less than 4% per household. So, what does \u2018innovation\u2019 look like in this context?<\/p>\n<p>In early May, The Emergency Lab was invited by the UNHCR Malawi operation to support Communications with Communities (CwC) in response to recent arrivals from Mozambique. As of 27<sup>th<\/sup> April 2016, there were over 10,000 new arrivals registered. This is a community with very low levels of literacy and extremely limited access to mobile phones. In this context, the UNHCR Malawi operation and partners needed to ensure the community was well informed about relocation to a newly established site. Questions about the relocation needed to be answered, and rumors about the new site addressed. The Emergency Lab worked with the operation and partners to speak to over 100 refugees, to better understand their information and communication needs, what channels of communication they trusted and how we could support them to be better connected.<\/p>\n<p>Radio \u2013 for current affairs and entertainment \u2013 came up as a critical communication channel in all our conversations. Ownership of radio sets was rare, but when we did find them they were normally cheap, portable sets being used to play music off an SD card. Why an SD card? I\u2019d never seen this before in other contexts; I\u2019d only seen pre-loaded USB sticks for sale. My Emergency Lab colleague \u2013 John \u2013 explained: you can ship almost ten times as many SD cards to one USB stick. In a land-locked country like Malawi this has obvious price implications.<\/p>\n<blockquote><p>For an innovation to be adopted, it needs to be accessible; price is key.<\/p><\/blockquote>\n<p>Using a pre-existing cheaper technology as an alternative to a USB stick with an $8 plastic radio is innovative.<\/p>\n<h2><strong>Innovative or just a Nice Idea <\/strong><\/h2>\n<p>One of The Emergency Lab\u2019s more silicon-valley orientated partners explained to me how an \u2018innovative product\u2019 that isn\u2019t being used is nothing but a nice idea \u2013 or even an opinion. It\u2019s just a concept. Working with \u2018users\u2019 to understand the challenge and the context is essential if a product is going to be used.<\/p>\n<p>I believe that, in Malawi, refugee-led solutions to the communication challenges are more likely to be firmly grounded in field realities and adapted to their needs. A Mozambican refugee will never use a USB stick if it remains too expensive and radio sets aren\u2019t available to play it. In this context, \u2018upgrading\u2019 to a newer technology is at best duplicative and difficult, or at worst digitally dividing.<\/p>\n<h2><strong>Forget labels: Does it work? \u00a0<\/strong><\/h2>\n<p>The Emergency Lab is mandated to listen to refugees. It has a focus on Communicating with Communities and the missions are aligned with human-centered design processes. By engaging communities to directly define and develop their own solutions the Emergency Lab supports people to be at the center of project work.<\/p>\n<p>If the solution refugees develop successfully uses available resources, collaborations and capacities to identify and address challenges, does it matter that it\u2019s not considered \u2018innovative \u2018by an outsider? I\u2019d argue: absolutely not. Who are we to judge what has worked and whether a challenge has been overcome? In my opinion, an external stakeholder labelling a process as \u2018innovative\u2019 reinforces the age-old paternalistic aid paradigm that we urgently need to shift.<\/p>\n<p>So, does everything we consider innovative need a code base, API or an app? No.<\/p>\n<p>I definitely learnt a lot in Malawi. When I\u2019m next asked if The Emergency Lab\u2019s projects are \u2018innovative\u2019, I\u2019ll be sure to quickly answer: \u2018Don\u2019t ask me, ask the user\u2019.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><em>We\u2019re always looking for great stories, ideas, and opinions on innovations that are led by or create \u00a0impact for refugees. If you have one to share with us send us an email at\u00a0<a href=\"mailto:innovation@unhcr.org\" target=\"_blank\">innovation@unhcr.org<\/a><\/em><\/p>\n<p>If you\u2019d like to repost this article on your website, please see our <a href=\"https:\/\/www.unhcr.org\/innovation\/reposting-policy\/\" target=\"_blank\">reposting policy<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Technical Top Trumps Having never worked with an innovation unit -let alone been in an innovation \u2018Lab\u2019 before-it\u2019s fair to say I had an \u2018innovation complex\u2019 when starting as the Emergency Lab Manager. For many, innovation is synonymous with the use of technology. Previously I\u2019d experienced competitions between \u2018innovative individuals\u2019 playing \u2018Technology Top Trumps\u2019 on [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3812,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[644,543,545],"tags":[325,232,326,384,451,452,223],"class_list":["post-3811","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cwc","category-from-the-field","category-innovation-process","tag-commisaid","tag-cwc","tag-communicating-with-communities","tag-emergency-lab","tag-low-tech-solutions","tag-malawi","tag-refugee-innovation"],"acf":false,"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Whose innovation is it anyway? - UNHCR Innovation<\/title>\n<meta name=\"description\" content=\"Having never worked with an innovation unit -let alone been in an innovation \u2018Lab\u2019 before-it\u2019s fair to say I had an \u2018innovation complex\u2019 when starting as the Emergency Lab Manager. 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