Displaced persons in Lviv are being enrolled into the multi-purpose cash support programme @UNHCR/Igor Karpenko
© Переміщені особи надають свої дані для реєстрації і участі в програмі грошової підтримки у Львові. @УВКБ ООН/Ігор Карпенко
1.Information on UNHCR’s multi-purpose cash (MPC) assistance programme
UNHCR is conducting a collection of data for enrolment in its assistance programmes including a multi-purpose cash (MPC) assistance programme to support the population affected by the military actions to meet their immediate basic needs, including temporary accommodation, food and hygiene item
2. Targeting criteria
To ensure that available resources reach those who need it the most, UNHCR Ukraine will apply socio-economic vulnerability criteria targeting those most likely to need assistance to meet their basic needs.
The targeting and socio-economic vulnerability criteria include:
AND
2. Who meet one or more of the following vulnerability criteria:
AND
3. Are not enrolled with UNHCR and have not received cash assistance from other organizations.
Eligible persons of concern should also meet socio-economic criteria earning less than 5,400 UAH per person (family member) per month.
ATTENTION: If you have been enrolled in financial assistance of UAH 2,220/person/month from another UN agency/humanitarian organization, you cannot be enrolled in UNHCR financial assistance. This is the same type of assistance provided by different agencies and humanitarian organizations are coordinating to ensure that families/individuals cannot receive assistance multiple times or from different partners.
For IDPs who were already enrolled but have not yet received their assistance, they will receive their payments on the condition that they have not benefited from MPC assistance from another organization.
3. Enrollment modality
Persons of concern will be interviewed by UNHCR partners in the enrolment centers (addresses below) to ensure they meet the vulnerability criteria above.
Only if the person/family meets vulnerability criteria, will they be referred for enrolment in the cash assistance programme. During the enrolment, the data collection process will be conducted by UNHCR partner organization CF Right to Protection.
Those persons of concern who do not meet the vulnerability criteria for MPC will be informed already after the initial interview in the enrolment center by a relevant staff member.
Even if they are not eligible for MPC, all persons of concern can access UNHCR protection services available in the enrolment center including legal and psychosocial assistance free of charge.
If the household/person meets MPC vulnerability criteria, it/he/she will be referred for enrolment that envisages the collection of personal data on each household member.
A household is limited to the following members:
*his/her grandparents only if they are dependent; otherwise will be registered separately.
Other individuals who are not part of the list above should be members of another household even if they live together.
All members of the household should be present during the enrolment. In case a member of the family cannot come to the enrolment center due to limited mobility, the case will be referred to the remote enrolment organized by the partner.
The documents to be presented during the enrolment interview for each member of the household include:
PLEASE NOTE: We do not need your CCV code. It should not be requested by the enumerators.
All information provided is confidential and will be recorded in the UNHCR database. While providing your personal data, you are giving consent to share some of the data with the Financial Service Provider for the purpose of receiving financial assistance.
4. Amount of assistance provided through MPC
The transfer amount should cover 100% of the income gap based on the actual subsistence level projected for April 2022. Thus, the transfer value is UAH 2,220 per family member per month for a 3-months period.
5. Program coverage
Enrolment based on the new vulnerability criteria will be available in the following regions – in coordination with government and humanitarian partners:
Address: Lviv city, 81, Horodotska str.
Monday – Friday 09:00 – 18:00
Actual information, as well as work schedule of mobile groups: https://t.me/Registration_help
Address: Cherkasy city, 20 Gogolia str.
Monday – Wednesday 09:00 – 15:00
Appointment can be made via phone 093 191 01 20
Address: Uman city, 7 Sadova str.
Monday – Wednesday 09:00 – 15:00
Appointment can be made via phone 093 191 01 20
Work schedule of mobile groups can be found in Telegram-channel: https://t.me/unhcr_help_cherkasy
Phone number: 0931910120
Address: Kropyvnytskyi city, 31a Pashutynska str, premises near Center of Administrative Services
Monday – Friday 09:00 – 18:00
Phone number: (050) 711 63 50
Work schedule of mobile groups can be found in Telegram-channel: https://t.me/kropyvnytslyirefugee
Address:
Poltava city, 3b Pavlenkivska square
Monday – Friday 09:00-17:00
Kremenchuk city, 7 Vatutina str.
Monday – Friday 08:00 – 16:00
Work schedule of mobile groups can be found in Telegram-channel: https://t.me/unhcr_help_poltava
Address: Dnipro city, 38 Starokozatska str., close to the premises of Ukreximbank, entrance from the yard
Monday – Friday 09:00 – 17:00
Work schedule of mobile groups can be found in Telegram-channel: https://t.me/unhcr_help_dnipro
Address: Kryvyi Rih city, 28 Myru avenue
Monday – Friday 09:00 – 18:00
Appointment can be made via phone or at the enrolment center: +38(068)473-96-19
Address: Zaporizhzhia city, 72 Nezalezhnoi Ukrainy str., premises #154, entrance from Mayakovskoho square between CrystalBank and BankCreditDnipro
Monday – Friday 09:00-17:00
Appointment can be made via phone: 0633879316 (Monday – Friday 09:00-17:00)
The form for pre-registration in the electronic queue can be found in the Telegram channel: https://t.me/unhcr_help_zaporizhzhia
Work schedule of mobile groups can be found in Telegram-channel: https://t.me/unhcr_help_zaporizhzhia
Address: Odesa city, 3, Sabanskyi lane
Monday – Friday 10:00 – 18:00
Appointment can be made via Google form published in Telegram-channel: https://t.me/unhcr_help_odesa
Address: Izmail city, 12/1 Repina, room 101
Monday, Friday 10:00 – 17:00
Appointment can be made at the enrollment center or via Google form published in Telegram-channel: https://t.me/unhcr_help_Izmail
Work schedule of mobile groups can be found in Telegram-channel: https://t.me/unhcr_help_odesa
Address: Chernihiv city, 49, Pyatnytska street
Monday – Friday 09:00-18:00
Appointment can be made at the enrollment center or via Google form published in Telegram-channel: https://t.me/unhcr_help_che
Address: Kharkiv city, 26 Chervonoshkil’na embankment (Administrative Services Centre)
Monday – Friday 08:00 – 16:00
Phone number: 0-800-304-304
Appointment can be made via Google form published every Friday at 12:00 in Telegram-channel: https://t.me/unhcr_help_kharkiv
Address: Kharkiv city, 131-B Heroiv Kharkova avenue
Monday – Friday 9:00 – 18:00
Appointment can be made via Google form: forms.gle/45UsPy2utp1F3er86 via phone +380960211326 (every Tuesday starting 12:00)
Work schedule of mobile groups can be found in Telegram-channel
Address: Sumy city, 1 Novomistensʹka str.
Monday – Friday 09:00-18:00
Appointment can be made via Google form published опублікована in Telegram-channel
Work schedule of mobile groups can be found in Telegram-channel: https://t.me/unhcr_help_sumy
Address: Mykolaiv city, 25, Sadova str., office 108, Business center “Stolychnyi”
Monday – Friday 09:00 – 17:00
Work schedule of mobile groups can be found in Telegram-channel: http://t.me/unchr_help_mykolaiv
Address: Vinnytsia city, 30 Kosmonavtiv str.
Vinnytsia city, 7 Zamostyanska str.
Monday-Friday 09:00 – 16:00
Work schedule of mobile groups can be found in Telegram-channel: https://t.me/unhcr_help_vinnitsia
Address: Zhytomyr city, 8 Polovui square, second floor, Transparent office
Monday – Friday 09:00 – 17:00
Telegram-channel: https://t.me/unhcr_help_zhytomyr
Address: Kamianets-Podilskyi city, 26 Shevchenka str
Monday – Friday 09:00 – 17:00
Telegram-channel: https://t.me/UNHCR_Kam_Pod
6. Delivery modality
The whole amount for 3 months will be transferred to one member of the household either:
You will be notified by the following SMS:
UNHCR sent you <amount> UAH. For more information, please visit: https://bit.ly/3vdWVAX or call 0 800 307 711
PLEASE NOTE: UNHCR does not have an affiliation with any bank and does not have any bank partners in Ukraine. UNHCR CASH ASSISTANCE CAN BE TRANSFERRED TO ANY BANK OF UKRAINE at the condition that the bank card number you provide during enrolment belongs to the principal applicant of your family and is in UAH currency. Please make sure your bank card does not have any restrictions in terms of the types of transfers. For those who don’t have a bank account, UNHCR will deliver the assistance through a different method.
7. Cooperation with the Ministry of Social Policy
UNHCR cooperates with the Ministry of Social Policy of Ukraine according to the joint Memorandum of Understanding in identifying and referring internally displaced and conflict-affected pensioners for UNHCR MPC assistance.
The Ministry of Social Policy conducts verification and selection of the beneficiaries from among those who have applied through https://aid.edopomoga.gov.ua/ and refers to UNHCR the lists of persons from among internally displaced and conflict-affected pensioners.
People who have already been supported by UNHCR and other humanitarian agencies are removed from the list after a verification conducted internally and with other agencies providing MPC assistance.
The cash assistance is delivered through bank transfers to the personal accounts of the beneficiaries. NOTE: there is no requirement to have any special bank account for this type of assistance. For those with no bank accounts assistance will be provided using different modalities. The recipients receive an SMS notification once the assistance is transferred to them. For more information please see section 6 above.
8. Complaint and Response mechanism
Should you have any query regarding UNHCR assistance or have feedback, suggestion, or complaint concerning the work of UNHCR and/or its partner staff you can contact UNHCR hotline 0800307711.
9. PSEA
UNHCR has zero tolerance for sexual exploitation or sexual abuse. All assistance provided by UNHCR or its partners is free of charge. Confidentially report any misbehavior of the staff on hotline 0800307711 or to UNHCR’s Inspector General – [email protected].
10. Contact details for MPC related requests
UNHCR hotline 0800307711
For information on locations: https://t.me/IDPhelp
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