Cash assistance programme for IDPs

1. Information on the cash assistance

The UNHCR is launching a collection of data for enrolment in its assistance programmes including a cash assistance programme to support the population displaced from their regions due to military actions to meet their immediate basic needs, including temporary accommodation, food and hygiene items, so they can settle down and rebuild a life in a place of displacement.

2. Enrollment modality

The data collection process will be conducted by UNHCR partner organizations CF Right to Protection, NGO Nehemia, NGO Crimea SOS, International Fund for Health and Environment “Carpathian Region” NEEKA. The data collection/enrollment process will take approximately 30 minutes and enrolment personnel will collect data on each member of the household who came with you including extended relatives (grandmother/grandfather, etc). The information to be provided during the enrolment interview:

• Biodata
• Name spelling based on ID document
• Tax number (needed for payment processing)
• Card number (to be needed for payment)
• Children birth certificates

PLEASE NOTE: We do not need your CCV code. It should not be requested by the enumerators.

Recommendations on Bank Card Fraud Protection

All information provided is confidential and will be recorded in the UNHCR database. While providing your personal data, you are giving consent to share some of the data with the Financial Service Provider for the purpose of receiving financial assistance.

3. Amount of assistance

The transfer amount should cover 100% of the income gap based on the actual subsistence level projected for April 2022. Thus, the transfer value is UAH 2,220 per family member per month for a 3-months period.

4. Delivery modality

The whole amount for 3 months will be transferred to one member of the household either:

• Through transfers via FinTech Rapyd to the bank account associated with the bank card for which you will provide the number (or IBAN code).

You will be notified by the following SMS:

Hello, UNHCR sent you <amount> UAH as part of its Financial Assistance to IDPs for 3 months. The money is available in your card account. For more information, please visit: https://www.unhcr.org/ua/43231-unhcr-is-launching-a-cash-assistance-programme-for-idps-ua.html or call 800 307 711

• Through Ukrposhta to families without a bank card/account or for which the card number is erroneous.  The list of Ukrposhta post offices will be provided. To receive the payment this person will need to come to the Ukrposhta post office and show his/her original ID document;

You will be notified by the following SMS:

Please receive a transfer №ХХХХХХХХХХ from UNHCR in the amount of ХХХХ UAH. The money is available at the Ukrposhta branch. More information about help and branch addresses at https://bit.ly/3xXZgDk or 800307711.

Attention: If you have been registered for financial assistance of UAH 2,220/person/month from another UN agency/humanitarian organization, you cannot be registered for UNHCR financial assistance. This is the same type of assistance provided by different agencies.

5. Program coverage

Vinnytska, Cherkaska, Poltavska, Dnipropetrovska, Kirovogradska, Ternopilska, Khmelnytska, Chernivetska, Ivano-Frankivska, Zakarpatska, Lvivska oblasts.

6. Complaint and Response mechanism

Should you have any query regarding UNHCR assistance or you have feedback, suggestion, or complaint with respect to the work of UNHCR and/or its partner staff you can contact UNHCR hotline 0800307711.

7. PSEA

UNHCR has zero tolerance to sexual exploitation or sexual abuse. All assistance provided by UNHCR or its partners is free of charge. Confidentially report any misbehavior of the staff on hotline 0800307711.

8. Contact details for MPC related requests

UNHCR hotline 0800307711

MPC related email [email protected]  

For information on locations in

Vinnytska, Cherkaska, Poltavska, Dnipropetrovska, Kirovogradska, Ternopilska, Khmelnytska, Chernivetska, Ivano-Frankivska, Zakarpatska, Lvivska oblasts: https://t.me/IDPhelp

Share on Facebook Share on Twitter