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CareLine: Using AI Responsibly to Help Answer Refugees’ Queries 

CareLine: Using AI Responsibly to Help Answer Refugees’ Queries 

A refugee volunteer in Thailand using CareLine for the first time © UNHCR/Cara Cox When people are forced to flee their homes, access to timely, reliable information is vital. Whether seeking initial help for their specific cases or updates, information about...
RETS: Connecting humanitarian response in Chad

RETS: Connecting humanitarian response in Chad

Connectivity rarely appears in images of humanitarian response. Yet without it, aid cannot move at the speed emergencies demand.

Watch how UNHCR’s Refugee Emergency Telecommunications Sector (RETS) is helping connect responders, refugees and host communities in eastern Chad… because connectivity is not a luxury, it is a lifeline.

#IAW2026: Why Humanitarian Archives Matter—and Why They Are at Risk

By Patricia Sleeman – Archivist Digital Preservation, Records and Archives Calling all humanitarian practitioners, partners, researchers, and donors who create, manage, or rely on humanitarian data and archives—and who have a role in ensuring it endures! On...

A New Digital Gateway Opens for Refugees in India

By Lamine Kane and Kritika Shrivastava Refugees and asylum-seekers in India can now access information and services through UNHCR’s Digital Gateway, a secure self-service platform that brings communication and registration closer to where communities live. Launched at...
Saving Stories, Securing Futures: UNHCR’s Digital Archive

Saving Stories, Securing Futures: UNHCR’s Digital Archive

On #WorldDigitalPreservationDay, we marked the day at UNHCR, the UN Refugee Agency. It is an opportunity to take a brief moment to reflect on the criticality of digital preservation and why it is important for UNHCR, refugees and displaced and stateless persons. Our...

The REP Fund at COP30

By Pilar Pedrinelli, REP Fund Manager  As the world convenes in Belém for COP30, the Refugee Environmental Protection (REP) Fund will spotlight how climate and nature finance can extend to displacement settings – where environmental degradation, energy...
UNHCR Records and Archives: Interesting Times  

UNHCR Records and Archives: Interesting Times  

By UNHCR Records and Archives Section To borrow a Gen-Z phrase, International Archives Week ‘hit different’ in 2025. It was far from a celebration this year.  As has been widely reported, the humanitarian sector has been facing a calamitous financial shortfall –...