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UNHCR PSP Asia Regional

PSP Regional Analyst

Title: PSP Regional Analyst

Duty Station: Bangkok, Thailand

Duration: 5 months with possibility of extension

Contract Type: International Individual Contractor Agreement (UNOPS IICA-2/P-3)

Closing date: 12 June 2022

Start date: 1 August 2022

  1. General background

The United Nations Refugee Agency (UNHCR) is the world’s leading organization in helping and protecting the millions of people forced to flee their homes because of violence, conflict and persecution. We deliver life-saving assistance, including shelter, food and water while also safeguarding fundamental human rights, safety and dignity.

The Private Sector Partnerships Service (PSP) sits within UNHCR’s Division of External

Relations (DER) and is responsible for mobilizing resources and other forms of support from the private sector. UNHCR has developed a Private Sector Fundraising Strategy with the goal of raising $1 billion annually from the private sector. This strategy focuses on both Individual Giving (IG) and partnerships and private philanthropy (PPH), focusing on priority fundraising markets and regions.

PSP activities in Asian markets span across Individual giving and Private Partnerships and philanthropy. IG strategies encompass the acquisition of individual donors via a mix of channels such as digital, direct mail, press ads, face to face and lead generation as well as stewardship communication via telemarketing, email and direct mail. PPH strategies play a growing role in the fundraising portfolio of the region targeting corporates, foundations, High Net Worth Individuals, and Islamic philanthropy.

Some markets in Asia Pacific are currently using global or local instances of Salesforce as their main CRM. More markets are or will be soon migrating their current database to Salesforce, particularly in SEA (Thailand, Philippines, Malaysia, Indonesia).

  1. The Position

PSP APAC is looking to recruit an experienced Regional Business Analyst to support Asian offices with advanced analysis, segmentation, prospecting and overall fundraising reporting to further their marketing activities and income generation. The post holder will collaborate closely with the Bangkok-based PSP APAC regional team and national teams in each Asia market, the global Strategy and Analysis team, and external vendors.

 

We’re looking for someone who is passionate about drawing business insight, inform decision-making and provide responsive program development and impactful reporting to stakeholders to support the successful delivery of UNHCR private sector Partnerships strategy in the Asia region.

  1. Duties and Responsibility
  • In coordination for UNHCR PSP Asia Regional, the incumbent is expected to: Business analysis 
    • Collaborate with Fundraising Specialists at a Global, Regional and a National level to help ensure stronger analysis of the various fundraising programs, and better annual and long-term plans leading to improved Return on Investment of PSP Fundraising operations
    • Monitor, assess, and validate consistency and quality of data within the donor databases to ensure suitability to generate country and regional analysis, metrics and results.
    • Improve data quality through field support, capacity building, monitoring and feedback. Perform data profiling to identify and understand anomalies. Communicate the status, value, and importance of data and information.
    • Support offices in their application submissions for fundraising budgets through the ‘National Growth Fund (NGF)’ scheme, and preparation of Long-term Plans.
    • Recommend forecasting methods and models, scenario planning, resource modelling, capability forward load, and other similar “what if” type analyses.
    • Support PSP annual planning and quarterly reporting exercises across Asia markets and best allocation of resources, quality assurance and technical advice on Theories of Change and indicators, as well as with data management and analysis methods.
    • Coordinate and enhance internal/external benchmarking projects across APAC markets.
    • Maximize the use and impact of PSP tools such as LTV project and iNGO benchmarking.
    • Participate in market reviews, market entry and other strategy and analysis projects including PPH market, prospect and donor research, as required.
    • Develop comprehensive performance reports to spot arising opportunities and challenges.
    • Provide training and support to PSP colleagues on Fundraising analysis and reporting, and support capacity building as per market needs.
    • Organize and foster the exchange of best practices across markets in APAC.

    Data strategy

    • Manage the implementation of the PSP Data Strategy across markets in APAC and the development of local data strategies.
    • Ensure alignment of the local and regional data strategies with global PSP data strategy including definition and reporting standards.
    • Represent APAC in iNGO benchmarking and other global iNGO projects to maximize the coverage and relevance of the projects for APAC markets.
    • Shape the way markets engage with data, in line with our aim to create a single supporter view and donor-centric experience.
    • Define minimum viable analytics and reporting frameworks depending on maturity levels of each market in APAC and in line with PSP Global Data Strategy.
    • Support Salesforce implementation across multiple markets focusing on the development of database-driven analysis and reports, and building local capacity to engage with and act on the resulting insights.
    • Support the creation and enhancements of market-based reports and dashboards in Salesforce for ongoing and quarterly reporting.
    • Ensure that documentation is created/updated upon changes in the configuration of the local database, new reports set-up and integration with third parties.
    • Ensure data is collected and maintained in compliance with UNHCR and local regulations.

    Accountability

    • A comprehensive suite of Fundraising Performance Reports and Dashboards is created and enhanced as necessary.
    • Regional and local PSP teams engage with and act on the business insights to inform strategic planning and support operational decisions.
    • Support to the database migration projections is provided as required ensuring optimal quality of the data sitting in the systems and of the resulting business analysis.
    • Training and documentation are provided in relevant areas.
    • Support is provided in a timely and professional manner.
  1. Essential Minimum Qualifications and Professional Experience Required
  • Education (Level and area of required and/or preferred education):
  • Minimum requirement is a bachelor’s degree in Economics/Business Administration or relevant discipline with a substantial quantitative analytical component (e.g. statistics, economics, management science/operations research, finance or data analytics, social research methods).
  • Work Experience:
  • Minimum 6 years relevant experience with Undergraduate/bachelor’s degree (or 5 years relevant experience with Graduate/Master’s degree).
  • Work experience in areas of Data Science, Finance, Programme, Information Management, or other relevant Sales & Marketing fields. Demonstrated ability to create insightful data and evidence-based BI reporting, and to manage a data/BI capability.
  • Experience in data warehouse, data modelling, business intelligence, data visualization, and analysis.
  • Work experience with fundraising and non-for-profit operation is preferred.
  • Experience in regional and country fundraising analysis.
  • Experience with comprehensive reporting, benchmarking and performance evaluation based on return on investment, attrition rates and life-time value, propensity modelling.
  • Experience and understanding of the Data Protection and all relevant legislation in the region.
  • Experience with Salesforce NPSP (nonprofit cloud) Sales Cloud and Service Cloud is preferred.
  • Key Competencies:
  • Ability to conceptualise ambiguous problems quickly and use data to explore these problems in a way that guides thinking towards evidence-based conclusion.
  • Strong communication and interpersonal skills; capacity to engage effectively with both fundraising practitioners and technical teams.
  • Proven ability to complete projects and achieve results.
  • Ability to work as part of a team and independently.
  • Advanced English skills, both written and spoken.
  • Business level secondary Asian language would be an asset.
  1. Location:
  • The successful candidate will be based in Bangkok, Thailand
  1. Conditions: The start date is 1 August 2022. It is a full-time role with working hours starting from 09:00hrs to 18:00hrs Monday to Friday (40 hours per week).
  2. To apply:
  • Interested applicants should submit their letter of motivation, Personal History Form (PHF) and CV to [email protected] indicating (PSP Regional Analyst) in the subject of the email.

    Personal History Forms are available at https://www.unhcr.or.th/sites/default/files/u11/P11_UNHCR.docm ,  https://www.unhcr.or.th/sites/default/files/u11/P11SUP_UNHCR.docm

    Applications will not be acknowledged.  Only the successful candidate will be notified the

    outcome of the selection process.

    The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.


UNHCR Representation in China

Terms of Reference

Functional Title        : Protection Associate

Position No.            : 10003802

Contract/Grade        : Fixed Term Appointment, G6

Duty Station            : Beijing, China

Section/Unit             : Protection

Entry on Duty          : Immediately

Duration                   : One year  (extendable subject to satisfactory performance and

availability of funds)

Application closing date:  29 May 2022 (before 23:59 Beijing time)

  1. General background

The Office of the United Nations High Commissioner for Refugees was established on December 14, 1950 by the United Nations General Assembly. The agency is mandated to provide protection (including assistance) and seek durable solutions for millions of refugees around the world. In the People’s Republic of China, UNHCR registers and conducts refugee status determination for those seeking asylum, working to help refugees find solutions to their situations. UNHCR is involved with ensuring support for the protection of refugees and works with Government authorities to build domestic capacity. In addition, it has a specific mandate for the prevention and addressing situations of statelessness.

  1. Operational Context

UNHCR’s official presence in the PRC dates back to 1979 to assist the Government with Indo-Chinese refugees. Since then, its work has centred on refugee status determination, assistance and seeking durable solutions for refugees. Despite being signatory to the 1951 Refugee Convention since 1982, China has no national asylum system. In the absence of asylum legislation and due to a lack of institutions and operating partners on the ground playing any protection role within the country, UNHCR delivers all core protection services through the operation of its mandate. The Government has expressed interest in incrementally taking over UNHCR’s responsibilities and UNHCR works with the Government authorities to build domestic capacity.

The Protection Associate is a member of the Protection team and reports to the Senior Protection Officer. S/he monitors protection standards, operational procedures and practices in protection delivery in line with international standards. The Protection Associate provides quality, timely and effective protection responses to the needs of populations of concern in China. S/he also ensures that persons of concern are involved with the Office in making decisions that affect them, whether in accessing their rights or in identifying appropriate solutions to their problems. To achieve this, the incumbent will need to build and maintain effective interfaces with local and central authorities, and communities of concern.

The Protection Associate assists in activities related to the processing of refugee claims in the operation. S/he may assist in compiling and analyzing information related to Refugee Status Determination (RSD) activities, conducting research related to RSD and maintaining the operation’s local repository of relevant information and guidelines, and drafting RSD Assessments.

In discharging these responsibilities, the Protection Associate liaises closely with other members of the Protection Team.

The ideal candidate should have knowledge in refugee protection and the ability to build constructive relationships with authorities.  Training experience is an asset.

Recruitment as a UNHCR staff is subject to proof of vaccination against Covid-19.

  1. Responsibility
  • Stay abreast of political, social, economic and cultural developments that have an impact on the protection environment.
  • Consistently apply International and National Law and applicable UN/UNHCR and IASC policy, standards and codes of conduct.
  • Assist in providing comments on existing and draft legislation related to PoC.
  • Provide advice on protection issues to PoC; liaise with competent authorities to ensure the issuance of personal and other relevant documentation.
  • Assist in conducting eligibility and status determination for PoC.
  • Contribute to measures to identify, prevent and reduce statelessness.
  • Contribute to a country-level child protection plan as part of the protection strategy.
  • Contribute to a country-level education plan as part of the protection strategy.
  • Monitor Standard Operating Procedures (SOPs) for all protection/solutions activities.
  • Manage individual protection cases including those on SGBV and child protection. Monitor, and intervene in cases of refoulement, expulsion and other protection incidents.
  • Assist in identifying durable solutions for the largest possible number of PoC through voluntary repatriation, local integration and where appropriate, resettlement.
  • Contribute to the design, implementation and evaluation of protection related AGD based programming with implementing and operational partners.
  • Facilitate effective information management through the provision of disaggregated data on PoC and their problems.
  • Participate in initiatives to capacitate authorities, relevant institutions and NGOs to strengthen national protection related legislation and procedures.
  • Assist the supervisor in prioritizing PoC for interview, counselling and propose protection support for individual cases.
  • Assist the supervisor with enforcing compliance of local implementing partners with global protection policies and standards of professional integrity in the delivery of protection services.
  • Assist the supervisor with enforcing compliance with, and integrity of, all protection standard operating procedures.
  • Submit individual payments request for PoC for approval.
  • Perform other related duties as required.
  1. Essential Minimum Qualifications and Professional Experience Required
  • 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher.
  • Certificates and/or Licenses:International Law, Political Science or other related field.
  • Desirable: Protection Learning Programme
  • Fluency in English and working knowledge of another relvant UN language or local language
  1. Functional skills (marked with an asterisk* are essential)
  • IT-Computer Literacy
  • CL-Protection & Solutions Awareness
  • PR-Protection-related guidelines, standards and indicators
  • PR-Refugee Protection Principles and Framework
  1. Competency Requirements

Core competencies

  • Accountability, Communication, Organizational Awareness, Teamwork and Collaboration, Commitment to Continuous Learning, Client and Resulg Orientation

Managerial Competencies

 

  • Judgement and Decision Making

Cross-Functional Competencies

  • Negotiation and Conflict Resolution, Political Awareness, Stakeholder Management

—————————————————————————————————————-

Applicants who wish to be considered for this vacancy should send their (I) Letter of

Motivation, (ii) CV, and (iii) signed Personal History Form (available at <http://www.unhcr.org/hk/wp-content/uploads/sites/13/2017/10/UNHCR_Personal_History_Form_October-2017.zip>) by email to [email protected] with subject “Protection Associate (Post No. 10003802)” no later than 29 May 2022 (before 23:59 Beijing time).


Organizational Unit: PI – Comms Team

Duty station: Beijing, China

Duration of the internship: 11 July 2022 – 9 January 2023 (6 months)

Expected start date: 11 July 2022

Application Closing Date: 27 May 2022

Background information/Organizational Context

The Office of the United Nations High Commissioner for Refugees (UNHCR) was established on December 14, 1950 by the United Nations General Assembly. The UN Refugee Agency is mandated to lead and co-ordinate international action to protect refugees and resolve refugee problems worldwide. Its primary purpose is to safeguard the rights and well-being of refugees. It strives to ensure that everyone can exercise the right to seek asylum and find safe refuge in another State, with the option to return home voluntarily, integrate locally or to resettle in a third country.

For over 70 years, UNHCR has helped millions of people to restart their lives. They include asylum seekers, refugees, returnees, stateless people and internally displaced persons. Its interventions in the areas of protection, shelter, health and education have been crucial, healing broken pasts and building brighter futures.

UNHCR works in 135 countries, with staff based in a mixture of regional and branch offices and sub and field offices. UNHCR’s staff works hard to help the displaced, specializing in a wide range of disciplines, including protection, administration, public affairs and health.

The UNHCR Office in China was established in 1979. Although China has been party to the 1951 Convention and 1967 Protocol since 1982, it has no law comprehensively governing asylum. In the absence of national refugee legislation, UNHCR continues to register asylum seekers, conducts individual refugee status determination under its mandate, seeks durable solutions for refugees, and provides direct assistance to the refugee population in mainland China.

The Standing Committee of China’s National People’s Congress adopted an Exit-Entry Administration Law on 30 June 2012, which came into force on 1 July 2013. This domestic law includes a provision (Article 46) regarding the treatment of refugees, which foresees, inter alia, the possibility for persons of concerns to legally reside in China on the basis of a temporary identification to be issued by the authorities. UNHCR has been advocating for implementing regulations concerning Article 46 as well as working on building the capacity of the Government of China to implement its obligations under the 1951 Geneva Convention relating to the Status of Refugees and its 1967 Protocol.

UNHCR will continue to endeavour working with all stakeholders in China to ensure persons of concern receive adequate protection and assistance as well as to seek durable solutions for refugees.

Duties and Responsibilities

  • Assist in editing multimedia content (text, video and images) for posting online (website, social media) and for other awareness-raising activities.
  • Assist in translating and adapting UNHCR global social media content for use on UNHCR Chinese social media platforms (Weibo, WeChat and others).
  • Draft media monitor in accordance with the latest media monitoring guidelines, weekly updates on UNHCR’s media coverage and summary of social media activity and trends.
  • Assist in hosting offline/online campaigns.
  • Develop the quarterly social media report.
  • Translate from English to Chinese and proofread translations of UNHCR media materials (press releases, statements and briefing notes), and vice versa.
  • Assist with administrative work including event logistics, procurement and inventory management.
  • Undertake other duties as required by the Supervisor.

Minimum qualifications required

  • A recent graduate (completed studies within 1 year of applying for this internship) or current student in a graduate/undergraduate school programme from a university;
  • Completed at least two years of undergraduate studies in English Language and Literature, Translation Studies, Communication Studies or other related areas;
  • Fluent in English, proficiency in other languages i.e. French or Arabic is a plus;
  • Firm commitment to a full-time internship of six months.

Important:

  • PI intern must be available to work in-person in UNHCR Beijing office throughout the duration of the internship (COVID-19 conditions permitting).
  • The aim of the internship is to provide professional experience in an international organization which is related to and supplements studies or interests in international relations, public international law or other related areas;
  • The internship provides an opportunity to work in a multi-cultural intergovernmental organization;
  • UNHCR will provide a food and transportation allowance for interns who do not receive financial support from an outside party.
  • The internship program is not connected with the recruitment process; nevertheless, UNHCR is willing to provide reference and a fair performance evaluation of the internship for his/her contribution to UNHCR’s work.
  • Recruitment as a UNHCR as an intern is subject to proof of vaccination against Covid-19.

If you possess the above qualifications and are interested in the internship position, please submit your application with a Motivation Letter and a CV to [email protected], and indicate in the subject line “PI-Comms Internship Application – [Your Name]” by 27 May 2022 (before 23:59 Beijing Time).


Note:

  • Incomplete applications will not be considered.
  • Only those short-listed for interviews will be notified and invited for written test and interview.
  • UNHCR strongly encourages qualified female applicants to apply for this position. UNHCR seeks to ensure that male and female employees are given equal career opportunities. UNHCR is committed to achieving workforce diversity in terms of gender, nationality and culture. All applications will be treated with the strictest confidentiality.
  • Emails sending from domain @126.com, @163.com and @qq.com will be blocked in UNHCR account.