Tawasul: 5 lessons from the UNHCR humanitarian call centre in Yemen

Tawasul: 5 lessons from the UNHCR humanitarian call centre in Yemen

In late 2015, UNHCR – in collaboration with local partner AMIDEAST – established Tawasul, a humanitarian call centre in Yemen. Tawasul, meaning dialogue in Arabic, was the first of its kind in Yemen and shared humanitarian information through a toll-free number five...
How understanding vulnerability can maximize aid effectiveness

How understanding vulnerability can maximize aid effectiveness

The civil war in Syria, now in its fifth year, has given rise to one of the worst refugee crises in decades. Its violence has caused over four million people to flee the country. Around 630,000 travelled to neighboring Jordan, where most (480,000) settled outside of...
New publication: Innovation Quarterly | Issue 3

New publication: Innovation Quarterly | Issue 3

Download the lifelong learning issue of Innovation Quarterly to read about how UNHCR is incorporating innovation into its response strategy, and other great stories about humanitarian innovation. The articles featured in the new issue of Innovation Quarterly include:...