The beginning and end of the Innovation Index

The beginning and end of the Innovation Index

The Innovation Index Experiment UNHCR’s Innovation Service has been undertaking an experiment. We created an Innovation Index; our first attempt at measuring how we’re doing when it comes to innovation in our field operations. We never released the product. This...
Busting a Myth: There’s very often not an app for that!

Busting a Myth: There’s very often not an app for that!

Peak ‘There’s an app for that’. During the Europe ‘crisis’ of 2015 we experienced a huge surge in volunteer resources, many people wanting to volunteer came with great software/app development skills. At this time, refugees faced significant communication gaps, and...
Audio-Based Communication: Radio, Listening Groups, and Beyond

Audio-Based Communication: Radio, Listening Groups, and Beyond

The purpose of this blog series is to encourage people to begin their own grassroots humanitarian projects. By sharing my own experiences with Zaatari Radio I hope I can inspire as many other people as possible to take action and begin their own innovative projects....
How to control the ‘CTRL+P’ urge: Embracing Audio

How to control the ‘CTRL+P’ urge: Embracing Audio

In a recent blog, I commented about the reliance on text-based communication in humanitarian settings. Leaflets, banners, notice-boards and signs often proliferate in emergencies. I’m not anti printed materials, and there is often real value in quality signage, but...
Set up a system to manage two-way SMS in two minutes

Set up a system to manage two-way SMS in two minutes

Only a few years ago, what was considered ‘innovative’ was using phones – in any way possible – to engage with communities. Time moves quickly, eh? With the advent of chatbots and messaging apps, using ‘plain old’ SMS seems...
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