Henriette Kiwele Kiyambi, age 21 from the DRC works on her Natural Beauty app at the App Factory in Dzeleka refugee camp in Malawi. She developed the app after noticing that many camp residents were asking for advice on how to make their skin look good and how to...
When I’ve recommended a mobile phone distribution, to strengthen our communication with communities, I’ve seen a lot of colleagues recoil in horror. Not because they don’t want to communicate with refugees and host communities by phone – many already do –...
The UNHCR Representation in Niger was established in 2012 to respond to the influx of refugees from Mali, following the outbreak of conflict. Since then, the operation has grown in size to respond to additional situations, including the arrival of Nigerian refugees...
Only a few years ago, what was considered ‘innovative’ was using phones – in any way possible – to engage with communities. Time moves quickly, eh? With the advent of chatbots and messaging apps, using ‘plain old’ SMS seems...
While we describe how to get started with two-way SMS in our recent blog, there are a number of things to consider before embarking on that journey. We’ve put together our top ten list of considerations below. Let us know whether these resonate with you or whether...
In order to support UNHCR Field operations and other humanitarian response organisations undertake Information and Communication Needs Assessments, UNHCR Innovation Service has developed a ‘question bank’ on Information and Communication Needs that can be downloaded,...
