Set up a system to manage two-way SMS in two minutes

Set up a system to manage two-way SMS in two minutes

Only a few years ago, what was considered ‘innovative’ was using phones – in any way possible – to engage with communities. Time moves quickly, eh? With the advent of chatbots and messaging apps, using ‘plain old’ SMS seems...
10 things to consider before rolling out two-way SMS

10 things to consider before rolling out two-way SMS

While we describe how to get started with two-way SMS in our recent blog, there are a number of things to consider before embarking on that journey. We’ve put together our top ten list of considerations below. Let us know whether these resonate with you or whether...
Information and Communication Needs Assessment Tool

Information and Communication Needs Assessment Tool

In order to support UNHCR Field operations and other humanitarian response organisations undertake Information and Communication Needs Assessments, UNHCR Innovation Service has developed a ‘question bank’ on Information and Communication Needs that can be downloaded,...
Understanding Information Ecosystems: Making it happen

Understanding Information Ecosystems: Making it happen

“…an investment in researching access, sourcing, flow and trust around information movement in any given community is vital to the design of truly effective communications strategies, ensuring that people will believe, trust and act upon the information they...