10 things to consider before rolling out two-way SMS

10 things to consider before rolling out two-way SMS

While we describe how to get started with two-way SMS in our recent blog, there are a number of things to consider before embarking on that journey. We’ve put together our top ten list of considerations below. Let us know whether these resonate with you or whether...
Information and Communication Needs Assessment Tool

Information and Communication Needs Assessment Tool

In order to support UNHCR Field operations and other humanitarian response organisations undertake Information and Communication Needs Assessments, UNHCR Innovation Service has developed a ‘question bank’ on Information and Communication Needs that can be downloaded,...
Understanding Information Ecosystems: Making it happen

Understanding Information Ecosystems: Making it happen

“…an investment in researching access, sourcing, flow and trust around information movement in any given community is vital to the design of truly effective communications strategies, ensuring that people will believe, trust and act upon the information they...
Six steps for adapting your design solutions to the right context

Six steps for adapting your design solutions to the right context

In a recent workshop, we were presented this quandary: ‘I get the challenge definition, but how do you nail down a solution’. I’m writing this blog to tackle this perhaps unspoken matter of contention for many working in Innovation and humanitarian programme design....
Practical tips for innovating in UNHCR

Practical tips for innovating in UNHCR

The word innovation is ubiquitous and confusing to most. We’d use a different word if we could. So what are the first steps for including innovation into your day-to-day work at UNHCR? And what does it actually look like in practice? It’s easier than you might think....