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Contact UNHCR in Malaysia

Contact UNHCR in Malaysia

All official matters can be addressed to:UNHCR Representative
United Nations High Commissioner for Refugees
570, Jalan Bukit Petaling
50460 Kuala Lumpur

Tel:+603 2118 4800
Email:[email protected]
Contact UNHCR


General queries

UNHCR General Office 
+603 2118 4800 
(between 8.00am to 4.00pm) 
Email: [email protected]

To report arrests, and queries on detention cases

UNHCR Call Center Hotline 
+6012 630 5060 
(Queries on detention between 8.00am to 4.00pm only)

Queries on media

Communications Unit
Email: [email protected]

Queries on volunteering

Volunteer coordinator
+603 2118 4939
Email: [email protected]

Queries on monthly donations

Donor Care Hotline (monthly giving): +603 2773 2828
Email: [email protected]

Queries on employment of refugees

Please be advised that UNHCR Malaysia is unable to provide any guidance on queries related to employment or labour market opportunities for refugees.


UNHCR is also unable to provide verification of UNHCR ID cards for employers. For self-verification of new UNHCR cards with QR codes, download the UNHCR Verify-MY smartphone application for free on Android Play Store or Apple App Store and scan the card to verify.


The UNHCR card is only an identity document. It does not provide refugees with a formal right to work in Malaysia. Under Malaysian law, refugees are not legally recognized, usually not granted work legally. UNHCR continues to pursue work rights initiatives with the Government of Malaysia.


Queries on conducting academic research For queries on conducting academic research, including 
requesting for interviews or information, please email: [email protected] 
Kindly include your complete research topic/angle and questions, and accompanied by an attestation from your university. This will be reviewed by the UNHCR Representative.