Contact Us

For Internally Displaced Persons: UN Refugee Agency Hotline 0 800 307 711

Available from Monday to Friday from 09:00-18:00


For Refugees: Counselling day on Wednesday from 10:00-13:00 and 14:00-17:00, +38 (044) 288 9424, 288 9686.

In case of emergencies, refugees can contact UNHCR on any working day.

  • information about UNHCR’s assistance programmes
  • express suggestions and complaints
  • information about assistance programmes of partner organizations

If you have any COMPLAINTS and/or SUGGESTIONS about the work of UNHCR staff or its partner NGO, please send it in writing:

  • by post: 16, Lavrska Str., Kyiv, 01015, Ukraine
  • provide a verbal complaint during the working days/hours (09:00 -18:00)
  • drop a letter to the UNHCR mailbox or by email to: [email protected]

All information is processed CONFIDENTIALLY. If you wish a reply, please leave your contact details.