Contact Us

  • For Internally Displaced Persons: UN Refugee Agency Hotline 0 800 307 711                            Available from Monday to Friday from 09:00-18:00For Refugees: Counselling day on Wednesday from 10:00-13:00 and 14:00-17:00, +38 (044) 288 9424, 288 9686 and + 095-282 9636. UNHCR Protection Unit for Refugees and Asylum seekers can also be reached through  [email protected] or [email protected]


    In case of emergencies, refugees can contact UNHCR on any working day.

    • information about UNHCR’s assistance programmes
    • express suggestions and complaints
    • information about assistance programmes of partner organizations

    If you have any COMPLAINTS and/or SUGGESTIONS about the work of UNHCR staff or its partner NGO, please send it in writing:

    • by post: 16, Lavrska Str., Kyiv, 01015, Ukraine
    • provide a verbal complaint during the working days/hours (09:00 -18:00)
    • drop a letter to the UNHCR mailbox or by email to: [email protected]

    If you have been affected by or witnessed FRAUD or ANY MISCONDUCT* please report here (and link will bring to the IGO page ):

    If you have been affected by or witnessed SEXUAL EXPLOITATION and ABUSE*, please report here (link will bring to the IGO page

    *Definition available in the brochures below.

    Brochures of IGO in different language is available below:


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