Contact Us

  • For Internally Displaced Persons: UN Refugee Agency Hotline 0 800 307 711

Available from Monday to Friday from 09:00-18:00

  • For Refugees: Counselling day on Wednesdays from 10:00 to 13:00 and from 14:00 to 17:00. Counselling can be received by either of the telephone numbers: +38 (044) 288 9424, 288 9686 and +39095 282 9636. UNHCR Protection Unit for Refugees and Asylum seekers can also be reached through e-mail: [email protected] or [email protected].All physical appointments should be scheduled in advance to achieve the best quality of informational assistance and prevention of COVID-19 transitions. To get a guidance on how to book and appointment please follow the link. In case of emergencies, refugees can contact UNHCR on any working day.
    • information about UNHCR’s assistance programmes
    • express suggestions and complaints
    • information about assistance programmes of partner organizations

    If you have any COMPLAINTS and/or SUGGESTIONS about the work of UNHCR staff or its partner NGO, please send it in writing:

    • provide a verbal complaint during the working days/hours (09:00 -18:00)
    • drop a letter to the UNHCR mailbox or by email to: [email protected]

    If you have been affected by or witnessed FRAUD or ANY MISCONDUCT* please report here.  

    If you have been affected by or witnessed SEXUAL EXPLOITATION and ABUSE*, please report here.

    *Definition available in the brochures below.

    Brochures of IGO in different language is available below

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