Contact Us
Contact Us
Eurasia BC, 75 Zhylyanska St., Kyiv 01032, Ukraine
Теl: +38(044) 288 9710
If you need information or assistance from UNHCR, please find the relevant contact details below.
Information & Assistance
Help for People Outside Ukraine
If you are looking for UNHCR information in other countries, please visit the HELP pages of those countries.
If you are considering returning to Ukraine, visit Ukraine is Home page.
Help for War-Affected People, Refugees, and Asylum Seekers in Ukraine
Information for refugees and asylum seekers: Visit the UNHCR Ukraine Help Page.
Humanitarian assistance in Ukraine: Find services through the Ukraine Services Advisor.
Contact UNHCR Ukraine
Currently, UNHCR is not able to receive walk-in requests at our physical office locations, please see below on how to contact us:
For Internally Displaced Persons, War-Affected People, and Returnees
📞 Hotline: 0-800-307-711 (Mon-Fri, 9:00-18:00)
📧 Email: [email protected]
Due to the high volume of requests and security situation, responses may take some time.
For Refugees and Asylum Seekers
📞 UNHCR Ukraine Hotline: 0-800-307-711 (Mon-Fri, 9:00-18:00)
📧 Email: [email protected]
For Media inquiries:
📧 Elisabeth Haslund (international spokesperson): [email protected]
📧 Iryna Tymchyshyn (national spokesperson): [email protected]
Feedback, Complaints & Reports
General Complaints, Suggestions, Misconduct, Sexual Exploitation and Abuse Reports
📞 Hotline: 0-800-307-711 (Mon-Fri, 9:00-18:00)
📧 Email: [email protected]
📧 Email UNHCR Inspector General: [email protected]
🔗 Online Complaint Form: https://www.unhcr.org/igo-complaints.html
Misconduct reporting guidelines are available in multiple languages below:
English: brochure
Russian: poster
All information is processed CONFIDENTIALLY.