Our digital transformation vision
UNHCR’s vision is for the communities we serve to have the digital skills, agency, and tools to safely engage in today’s digital world, to access inclusive services, achieve greater self-reliance and protection, and to have a greater voice in the decisions that impact their lives.
To achieve this, UNHCR’s supporting vision is to transform the way it works, innovating digitally to create efficiencies, improve knowledge sharing, engagement and collaboration, mobilize resources and increase our impact.
UNHCR will implement the strategy in line with the following guiding principles:
Accountability to Affected People
UNHCR will ensure our Accountability to Affected People (AAP) commitments are embedded across all strategy areas, with a focus on participation and inclusion, co-design, communication and transparency, feedback and response and organizational learning and adaptation.
Accessible to all
UNHCR will work with its technology partners to ensure all internal and external digital services and platforms are accessible to everyone regardless of age, gender, disability, race, socioeconomic, sexual orientation, gender identity, and diverse characteristics. Content created will be optimized and assessed for accessibility.
Protection, rights & ethics
UNHCR will promote the increased protection of the people we serve online, including the prevention of online abuse and harm that can spill over into the offline world. This also encompasses their right to equally be part of a connected society and their right to privacy, including in their online activity and in the digital processing of their personal data by UNHCR and other actors.
Communities will be supported and empowered to manage digital risks, so they can connect with confidence. UNHCR’s use of digital technology will meet international human rights and ethical standards, with a focus on high-risk technologies, uses and contexts.
UNHCR will look for digital efficiency by reusing solutions and designing business processes to deliver our work more efficiently and cost effectively.
UNHCR will monitor new digital solutions that are developed in the field to identify scope for scalability to other operations and avoid duplication. Where possible UNHCR will reuse and improve digital solutions already developed by partners and other agencies.
Where appropriate UNHCR will use open technical standards, including for data security and biometrics, and digital public goods to ensure maximum benefit to those we serve.
UNHCR’s use of digital technology has a major impact on the organization’s environmental footprint. We will accordingly put in place checks and balances to ensure the Digital Transformation Strategy reinforces the objectives of the Strategic Framework for Climate Action.
Content & data preservation
UNHCR will ensure that content with long-term value is preserved and securely accessible for use and re-use. Digital content preservation means mitigating against in-built obsolescence in systems and solutions.