Case studies: The strategy in action
One message at a time, La Chama chatbot combats falsehoods
To reduce misinformation among Venezuelan refugees and migrants in Boa Vista, Brazil, UNHCR launched the La Chama chatbot in 2021.
Leveraging technology to ensure water provision in refugee camps
To better monitor and ensure the timely delivery of water supplies to refugee camps in Uganda, UNHCR set up a digital monitoring system to receive real-time data on how water was being delivered and consumed across the country.
Enabling innovation and experimentation through UNHCR’s Digital Innovation Fund
To stimulate innovative approaches to digital technologies, UNHCR’s Digital Innovation Fund provides UNHCR colleagues with the support they need to deliver forward-thinking initiatives on digital inclusion, digital protection, and digital services.
Co-creating digital skills training with refugees, for refugees
To create a digital skills curriculum optimized for refugees’ needs and capacities, UNHCR Indonesia took a refugee-led and community-based approach to designing and delivering training.