Services
By the end of 2025, the Digital Gateway will provide key functionalities to help displaced and stateless people access protection and assistance online. The Digital Gateway offers a user-friendly and inclusive experience. Each service has been developed to reflect operational needs and community input, with future enhancements planned based on feedback and evolving priorities.
Account Creation & Onboarding
Allows users to create Digital Gateway accounts by tailoring the journey based on their registration status with UNHCR. It assists unregistered users to complete a guided onboarding process and enables all users to access digital services.
Document Management
Facilitates users to access and manage important documents online —whether provided by the user or issued by UNHCR. Automated reminders about upcoming expiry and replacement options help ensure continuity of protection.
Adding a family member
Allows registered persons to add a newborn or newly arrived unregistered family members by providing their personal details – such as, documents, photo, and other relevant information – and submitting a registration request, often completed through an-person appointment.
Appointment Management
Enables portal users to request and manage appointments for various services, reducing the need for travel and long wait times. This ensures timely support while easing pressure on operations.
Collection of Additional Data
Through tailored surveys help better understand users’ specific needs, experiences and concerns. This enables more effective programming and provision of targeted services.
Resettlement Status Checker
Supports portal users to securely check the status of their resettlement case, in real time, and what it means for them at each step of the process. This helps them stay informed and reduces uncertainty during a complex process.
Requests, Complaints, and Feedback
Enables users to submit requests, complaints, or feedback directly through the portal and track the status of their submissions—promoting transparency, accountability, and timely response.