Help websites
When people are forced to flee, information can be life-saving. Knowing where to find
safety, food, medical care or legal help can change everything.
UNHCR’s Help platforms provide this lifeline.
What are the Help sites?
UNHCR’s Help websites are country-specific digital platforms designed to provide refugees, asylum-seekers, stateless persons, and other forcibly displaced populations with accurate, timely, and accessible information about their rights, available services, and how to access protection and assistance.
These sites are publicly available and maintained by UNHCR country offices in collaboration with partners and host governments.
They serve as a trusted source of information in multiple languages, tailored to the local context.
Why do the Help sites matter?
In a connected world, people forced to flee increasingly rely on digital channels to seek information. Yet, too often, they navigate crisis alone, sorting through rumours, misinformation, or unverified sources.
In displacement contexts, access to reliable information can be life-saving.
The Help sites support:
Protection and empowerment
By informing people of their rights and available services, the Help sites enable informed decision-making and self-reliance.
Accountability and transparency
They provide clear information on UNHCR’s role, complaint mechanisms, and how to seek help, offering users the opportunity to provide their feedback on their experience.
Digital inclusion
The Help sites are mobile-friendly and designed to be accessible even in low-bandwidth environments, and developed with input from affected communities to ensure relevance and usability.
Localisation
Content is adapted to reflect local procedures, legal frameworks, and service availability relevant to the specific location.
What is the impact and reach of the Help sites?
148
countries are covered
Millions of users
access the Help sites annually
36
language options are offered across all sites
First
point of contact for many displaced people seeking information in a new country