Reporting Fraud & Scam

Ask for the official UNHCR ID-cards from anyone who offers to help you with UNHCR-related services.

Make sure that all your documents are genuine when presenting them to UNHCR or inform us otherwise.

If you are approached by anyone seeking money in exchange for UNHCR services, or you have paid for UNHCR services, you should report the incident immediately through the following channels:

  • Ask for a UNHCR Protection Staff at your nearest UNHCR office
  • Call the UNHCR Helpline on 06 – 400 8000
  • Use the nearest UNHCR Complaints Box
  • Send an email to [email protected]

If you changed your phone number, please inform UNHCR as soon as possible, as this is our main means to contact you.