Terms & Conditions for Donations

Direct Debit Authorization

By signing up to make a recurring donation, the donor agrees that upon initiating the first successful recurring debit transaction, the donor confirms and authorizes the merchant to debit succeeding donations from the nominated bank account or e-wallet in accordance with the selected donation amount and frequency.

The donor shall be responsible for any costs, penalty fees, and/or expenses incurred in relation to the direct debit transaction.

One-off donations shall be deducted on a one-time basis only.

Deduction Frequency

The first deduction shall be processed instantly upon successful completion and submission of the donor form, subject to payment authorization and bank or e-wallet processing.

Subsequent recurring donations shall be charged based on the donation frequency selected by the donor, which may be monthly, quarterly, half-yearly, or annually. Donations may be processed multiple times within the applicable billing cycle if an initial debit attempt is unsuccessful.

The donor shall refer to their bank or e-wallet statement for confirmation of successful deductions.

If the donor has opted to donate on a one-time basis and wishes to donate monthly instead, the donor may contact us at 09178443175 or email [email protected] to convert the giving plan.

Refund Policy

Generally, donations made to UNHCR, like most charitable donations, are non-refundable. Requests for refunds shall be reviewed and decided on a case-by-case basis after assessment of the specific circumstances surrounding the donation.

UNHCR may consider a refund upon a justified request from the donor in circumstances including, but not limited to, the following: where an error was made by UNHCR; where the donation was made unknowingly, such as through the use of a lost or stolen card; where an incorrect donation amount was entered unintentionally.

Approved refunds, where applicable, shall be returned to the original payment method and may take up to thirty (30) business days, subject to the processing timelines of the relevant payment provider or financial institution.

Confidentiality

All information provided in this Direct Debit Authorization shall be kept confidential. This

donation program adheres to a strict policy regarding donor privacy. Except for administrative and/or summary reporting purposes, no information, in whole or in part, whether in paper or electronic format, shall be disclosed, used, modified, or reproduced to any other person or organization, except in connection with the purposes stated herein.