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Evaluation Office

Evaluation Office

The Evaluation Office regularly analyzes and interprets the work we do as UNHCR, to help us deliver better services and results for refugees, stateless persons, internally displaced people and other persons of concern.

Continuously reviewing our operations enables us to assess the effectiveness of our work, learn from experience and improve the development of policies, strategies, programmes and projects.

What's new: reports, news and publications

UNHCR's Evaluation Policy, 2022, provides for the building of a stronger, evidence-informed, quality evaluation system in the organization based on the principles of impartiality, credibility and utility. The policy provides the framework for a whole-of-organization approach, supporting regionalization and decentralization, and strengthening results-based management.

Iran. Afghan Refugees during COVID19 times

The collective global response to the COVID-19 pandemic fell short in protecting the rights of refugees despite extraordinary efforts by local actors and the international community, according to a major international report released today.

Colombia. Venezuelans risk life and limb to seek help
2022 was marked by significant instability. Many crises have unfolded in the past year, hitting vulnerable communities the hardest, including in Ukraine, Afghanistan, Ethiopia, southern Turkey and northern Syria.

In light of these unprecedented times, the role of evaluation as a critical tool to inform evidence-based decision-making is more important than ever. Through evaluation, we can see what works and what doesn’t, shine a light on good practice, and take corrective action where needed. In our Annual Report, we share the progress we made towards reaching our strategic goals.

Evaluating UNHCR's Repatriation Programmes

Evaluating UNHCR's Engagement with Development Actors

Evaluation of UNHCR's Level-3 emergency response to cyclone Idai

What we do

UNHCR’s Evaluation Office provides evaluative evidence so we can obtain an impartial reflection on our performance and results, generate lessons from experience and find ways to improve. The overall purpose of any evaluation is to contribute to both learning and accountability and inform our strategic choices.

With our evaluations, we seek answers to questions such as: Have the right things been undertaken? Are we doing them on a scale that will make a difference in the lives of persons of concern? How well have things been done and how do we know this? What results have been achieved? Are there better ways of achieving them? To what extent can a certain result be attributed to a specific intervention?

The Evaluation Office is independent of the management functions and reports directly to the High Commissioner.

How we work

All evaluations are conducted as a partnership between the UNHCR Evaluation Office and the concerned Bureau, Office and/or Division, who play a critical role in a successful evaluation process. Evaluations are scoped and defined jointly between the Evaluation Office and concerned Bureaux, Divisions and country offices, and need to be carried out by external consultants. UNHCR Staff with specific thematic and operational expertise may join an evaluation team in an advisory capacity, to give technical advice and/or quality assurance.

Evaluations can broadly be classified into two categories:

  • Centralized evaluations: commissioned, funded and managed by the Evaluation Office. Senior Executive Team members will be requested to oversee the management response to the evaluation.
  • Decentralized evaluations: proposed and initiated by offices, bureaux and divisions; co-managed with the Evaluation Office; can be undertaken jointly with partners. Concerned representative/bureau/division directors will prepare management responses.

How are evaluation topics selected?

The Evaluation Office facilitates an annual process of consultation with headquarters and field-based colleagues to develop an annual work-plan. Whereas topics for centralized evaluations are set at the beginning of each year, suggestions for decentralized evaluation topics (put forward by bureaux, operations or divisions) can be shared with the Evaluation Office throughout the year. See the Evaluation Workplan 2023-24.

Explore our evaluations

At this point in time due to a technical error with our website, UNHCR evaluations may not be accessible via the links below. We are working to fix this as soon as we can and expect to resolve the issue within the next few weeks. If you would like to view one of our evaluations, please email our evaluations team at [email protected]. We apologize for the inconvenience.

Contact us

Contact us at [email protected].