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Welcome to the UNHCR support centre

Contact us

How can we help?

This page contains useful links and contact details to help you find the information you are looking for, whether you are a refugee, displaced or stateless person, a UNHCR donor, or a job seeker.
A man speaks with a UNHCR staff member in Panama.
Are you a refugee, asylum-seeker or stateless person looking for help?

Visit our HELP site for direct contact details for your local country or context, as well as information on asylum procedures, legal assistance, education and other services.

Visit the HELP site

Hi, welcome to our support centre

UNHCR, the UN Refugee Agency, is the leading global organization dedicated to saving lives, protecting rights and building a better future for refugees, other forcibly displaced communities and stateless people.

For the fastest answer to your question, we recommend taking a look at our Frequently asked questions (FAQs). We have worked hard to make sure these answer many of the common queries we receive.

See Frequently asked questions

If you are a refugee, asylum-seeker or stateless person looking for help or services from UNHCR, please visit our HELP site. You can select a country Help site below to receive specific advice on asylum procedures, legal assistance, education and other services for your context.

Do you have a more specific question?

We need a bit more information in order to put you in touch with the right team who can best assist you. 

Please click on the profile that best describes you and the information you are looking for so we can point you in the right direction.

ℹ️ I am a refugee, asylum-seeker or stateless person and need help from UNHCR

Hi, if you are a refugee, asylum-seeker, displaced or stateless person in need of help or services from UNHCR, please see our dedicated HELP site.

On the HELP site, will find information on how to contact the local office in your country or context as well as country-specific information on seeking asylum, legal assistance and other services and advice.

Go to the HELP site

📚 I am a refugee looking for scholarships and other ways to attend university

Hi, we have a dedicated website set up for refugees seeking to pursue higher education. View the Opportunities for refugees site to browse scholarship opportunities and accredited higher education programmes verified by UNHCR.

Best of luck with your studies.

View the Opportunities for refugees site

💼 I want to work or intern with UNHCR

Thank you for your interest in working with us. 

We are always on the lookout for talented, motivated and passionate staff. Please visit our Careers page for more information on what we look for, current vacancies and how to apply. 

We also regularly recruit interns, providing eligible students and recent graduates the opportunity to gain experience in the humanitarian sector. See our Internships page for more information.

Work with us 

Intern with us

❤️ I am a supporter and need to get in touch regarding my donation

Firstly, thank you so much for your incredible support. Your generosity means UNHCR can be there for people forced to flee conflict and persecution.

If you have a question regarding your donation, such as how to change or cancel your donation, receive a tax receipt or other inquiries or feedback, please use this contact form to get in touch with our donor care team.

They will get back to you as soon as they can.

Contact the UNHCR donor care team

🏙️ I represent a company that would like to partner with or donate to UNHCR

Thank you for considering partnering with or donating to us. Our dedicated private sector partners team would love to hear from you.

Please visit our Private sector partnerships page for more information and their contact details.

We look forward to hearing from you.

Visit the Private sector partnerships page

🎥 I am a journalist and would like to get in touch with UNHCR

If you’re a journalist or member of the media, you can find contact details for spokespersons on our Media centre page, along with links to our latest press releases and statements, high-quality photo and video packages, and the most recent UNHCR data on forced displacement.

Thank you for your interest in covering the plight of people forced to flee and UNHCR’s work to protect and advocate for them globally.

UNHCR Media centre

ℹ️ I work for a vendor or a bidder who was not selected for a contract with UNHCR

Prospective vendors or contractors who wish to contest their non-selection for a UNHCR project or ask for a debrief about a procurement process that concerns them can contact the UNHCR Supply management service.

Please see our Procurement debriefs and protests page for instructions and contact details.

Procurement debriefs and protests page

🚫 I want to report misconduct

If you have reason to believe that a staff member or another person associated with UNHCR or an entity with a contractual relationship with UNHCR has not behaved correctly, you can report an allegation of misconduct by contacting the Inspector General’s Office.

Thank you for taking the time to report potential misconduct. By doing so you help keep people safe and ensure resources are used appropriately. 

Online complaint form

🚫 I saw a suspicious website, email or social media post

Hi, thank you for taking the time to contact us about this issue. You are helping keep other people safe from fraud and scams by doing so. 

If you have seen a website, email, social media post, or another piece of digital communication, that you believe is fraudulently representing UNHCR, we would be grateful if you would report it to us. 

Report a fraudulent site or social media

📧 I want to contact UNHCR about something else, not listed above

We are sorry you couldn’t find what you were looking for in the options above.

Please use this Contact form to get in touch with UNHCR and we’ll aim to direct your query, question, concern or feedback to the correct team.

Contact form

Our address 

UNHCR headquarters, Geneva, Switzerland

United Nations High Commissioner for Refugees
Case Postale 2500
CH-1211 Genève 2 Dépôt
Phone: +41 22 739 8111 (automatic switchboard)
Working hours are Monday to Friday, 8:00 to 17:00 GMT


UNHCR field offices

As the world's leading organization dedicated to protecting people forced to flee, UNHCR also works in 136 countries.

Find a UNHCR field office from the dropdown below to learn more about our work there and find local contact details. 

About UNHCR 

Present in 136 countries, UNHCR, the UN Refugee Agency, is dedicated to protecting people forced to flee conflict and persecution. 

Learn more about who we are