Systems Guidance for Partners | UNHCR Programme Partner Hub

Systems Guidance for Partners

Find practical guidance and training material for the systems used in UNHCR-funded partnerships.

Access Aconex

Partnership documents, formal communications, collaboration and Field Module verification

Aconex and PROMS App

Topic	Step-by-step guides	View slides	Watch webinars
Access and Roles in Aconex and the PROMS App	EN \| FR \| ES \| AR	EN \| FR \| ES \| AR
Aconex Registration	EN \| FR \| ES \| AR
Aconex skills: Learn how to use the Task page, the Document Register, and the Mail page		Document register: EN \| FR \| ES Mail page: EN \| FR \| ES	EN (AM-PM) \| FR \| ES

Aconex basic skills

Oracle Support Library	Visit Oracle website
Summary list Aconex Basic Skills Interactive Guide	EN \| FR \| ES

PROMS App learning materials


Programme Handbook Section	Name of Guidance	Video	Step-by-step guide
GET 2: Establishment of Projects	PROMS App Overview and Search Pages	EN \| FR \| ES \| AR	EN \| FR \| ES \| AR
	Financial Plan Negotiation	EN \| FR \| ES \| AR	EN \| FR \| ES \| AR
	Prepayment Request	EN \| ES \| FR \| AR	EN \| FR \| ES \| AR

Get support

For	Support channel	When to use
UNHCR Partners	1. Oracle Aconex Support Form: Contact Support	Aconex registration or activation issues; forgotten credentials; Lobby or two-step verification problems; lost Organization Administrator access; duplicate organization registrations; other Oracle Aconex technical problems.
UNHCR colleagues and partners	2. UNHCR Partnership Support via [email protected]	Functional or procedural questions about partnership management, FPN, PFR, prepayments, relevant policies and the application of partnership procedures.