Information for refugees and asylum-seekers

If you need help or legal advice as a refugee or asylum-seeker.

Frequently Asked Questions

If you are a refugee or asylum-seeker and seek information or legal advice, please read our Frequently Asked Questions, which provide information on what issues UNHCR’s Representation for the Nordic and Baltic Countries can or cannot help with.  

For refugees and asylum-seekers in Sweden, please find information and guidance on UNHCR’s Sweden ‘HELP’ website here.

If this does not answer your question, please see information below on where to seek help and advice.

Denmark – Estonia – Finland – Iceland – Latvia – Lithuania – Norway – Sweden


Contact us

Please note that we are not in a position to receive spontaneous visits.

Kindly send your inquires by a detailed email to [email protected]
or call us during our phone hours: Monday-Friday, 10-11 AM, telephone +46 101012800

Please include the following information:

  • First name
  • Last name
  • Date of birth
  • Where you currently live
  • Country of origin
  • Phone number
  • Who your request concerns
  • What your concern is


Find information related to the coronavirus (COVID-19) situation here.

For questions related to the ongoing situation in Afghanistan or the situation at the border of Belarus, please send an email to: [email protected].

Please be informed of UNHCR’s Afghanistan ‘HELP’ website. The page was created to provide useful information to individuals seeking information or support inside Afghanistan.