Discontinuation of UNHCR Belarus' Hotline as of 18 May 2026

ANNOUNCEMENT

As of 18 May 2026, the United Nations Refugee Agency (UNHCR) in the Republic of Belarus will discontinue the operation of its hotline due to limited operational capacity.

To ensure continued access to timely and free legal advice on protection (asylum) matters in Belarus, you are kindly requested to contact a UNHCR partner project — the Refugee Counselling Service (RCS).

RCS contacts in Minsk:

• Mobile phone: +375 (33) 635 21 66 (calls, messengers, SMS)
• Landline: +375 (17) 395 48 62 (calls)
• Email: [email protected] (for all incoming correspondence)
• Working hours: Mon–Thu 09:00–13:00, 14:00–18:00; Fri 09:00–13:00, 14:00–17:00

In addition to Minsk, free RCS consultations on protection (asylum) issues in Belarus are also available in the following locations:

Vitebsk:

• Mobile phone: +375 (33) 633 18 97 (calls, messengers, SMS)
• Landline: +375 (212) 48 07 17 (calls)
• Working hours: Mon–Thu 09:00–13:00, 14:00–18:00; Fri 09:00–13:00, 14:00–17:00

Gomel:

• Mobile phone: +375 (44) 500 16 78 (calls, messengers, SMS)
• Landline: +375 (232) 34 04 24 (calls)
• Working hours: Mon–Thu 09:00–13:00, 14:00–18:00; Fri 09:00–13:00, 14:00–17:00

ATTENTION: The Refugee Counselling Service receives a high volume of email enquiries and phone calls and may not always be able to respond immediately; responses may therefore be provided with some delay.

In addition, please be informed that a UNHCR staff member will conduct free in‑person consultations on protection (asylum) matters at the RCS office in Minsk.

Schedule: twice a month, on Wednesdays, from 09:00 to 13:00.

Specific dates and details will be published separately.

UNHCR will continue to closely monitor the situation and work closely with partners to ensure that asylum‑seekers and refugees receive the necessary support.

Thank you for your understanding.