UNHCR’s greatest asset is our workforce. We work with passionate, talented and creative individuals who want to use their skills for good. Thanks to people like you, we can develop solutions that enable people who have been forced to flee to restart their lives and build better futures.
Please note that UNHCR does not charge any fee at any stage of the recruitment process.
Vacancies in the Region
Eligible Applicants: This position is open to internal and external applicants.
Procedures and Eligibility: Interested applicants should consult the Administrative Instruction on Recruitment and Assignment of Locally Recruited Staff (RALS).
Applicants must be nationals of Bosnia and Herzegovina, and be locally recruited within the country of their employment.
Duties and Qualifications: Head of Field Unit
Organizational Setting and Work Relationships The position is under direct supervision and guidance of the Representative/Head of Sub/Field-Office on issues concerning programme, protection, external relations, etc. Advice and operational support may also be received from other senior staff and support units at the Branch Office and from the Bureau at Headquarters. The incumbent represents UNHCR at the field level. S/he will persuade and obtain assistance of others on matters of non-routine significance. Contacts predominantly with persons on subject matters of importance to Organization’s programmes (e.g. counterparts in other organizations or at working level in national Governments).
While the functional responsibility of a Head of Field Unit will remain the same despite its grade level, the other parameters (therefore the depth and breadth of the competencies) such as the size of the population of concern to UNHCR, their specific legal/security concerns, volume of assistance, number of operational / Implementing partners and the size of the Office (i.e. number of UNHCR staff and their grade levels) will determine the appropriate grade level. The operational autonomy also depends upon the same parameters/competencies. The Field Unit managed by the incumbent has no other professional position and less than 6 General Service positions. The supervisor exercises substantive oversight and provides regular guidance, direction and support to the incumbent.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.
- Monitor and report on the implementation of refugee conventional responsibilities and international obligations of the local authorities vis-à-vis the population of concern to UNHCR within the AOR.
- Advocate and promote UNHCR standards concerning the treatment of persons of concern.
- Ensure that the basic needs of the concerned population are properly assessed with the participation of the beneficiaries themselves, the host governments and/or the competent Implementing partners and/or UNHCR itself.
- Subject to the needs, ensure that the planning, formulation and budgeting of identified assistance projects are done as per UNHCR programme cycle; upon approval of assistance project, ensure the timely implementation and monitoring of identified assistance activities.
- Ensure through the subordinate staff that deadlines for monitoring and reporting of UNHCR operational activities are met on a regular basis.
- Manage UNHCR resources, both human, financial/material, at an optimum level for the wellbeing of the concerned population and the UNHCR staff. c1BrzTu DkYMsS
- Ensure that security measures of UNHCR office (and residential, wherever applicable) compounds are always up to date; any security breaches and/or potential security threat should be reported immediately to competent UN security coordinator in the country.
- Ensure that staff welfare, both in terms of working and living conditions, are maintained at a satisfactory level within the constraints in the operational area.
- Guide, coach and advocate the subordinate staff to maintain highest standards of conduct and behaviour thorough one’s own practice and deeds.
- Prepare and submit regular reports, both verbally and written, to the UNHCR Representative/HoSO. In the event of substantial telephone conversation that leads to specific action or non-action, it should be recorded and share with the other party.
- Any other responsibilities/functions deemed necessary or as delegated by the UNHCR Representative of the country in order to meet the level of the services in the organization.
- Represent UNHCR in inter-agency fora and with local authorities in the AOR.
- Enforce compliance with UNHCR’s global protection, programme, finance, human resources and security policies and standards.
- Submit project proposals for assistance to refugees and other persons of concern to UNHCR Representation or Sub-Office in coordination with local authorities and NGOs.
- Perform other related duties as required.
- Education & Professional Work Experience Years of Experience / Degree Level For P1/NOA – 1 year relevant experience with Undergraduate degree; or no experience with Graduate degree; or no experience with Doctorate degree
- Field(s) of Education Business Administration; Economics; International Relations; Law; Management; Political Science; or other relevant field. (Field(s) of Education marked with an asterisk* are essential)
- Certificates and/or Licenses HCR Management Learning Prog; HCR Managing Operatns Lrng Prg; (Certificates and Licenses marked with an asterisk* are essential)
- Relevant Job Experience Essential Applied knowledge of protection principles, operational arrangements/standards in relation to protection, assistance, UNHCR office management and staff administration. Desirable Not specified.
- Functional Skills *PR-Refugee Protection Principles and Framework *PR-Protection-related guidelines, standards and indicators *MG-Office Management *HR-Administration of Staff Contracts and Benefits *IT-Computer Literacy (Functional Skills marked with an asterisk* are essential)
For National Professional jobs: Knowledge of English and local language.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Position Competencies: Competencies as defined in Job Profile
Interested internal candidates should apply through MSRP – Self-Service – Recruiting Activities – Careers (please search by JO number or by Location). Please update your personal profiles with all required information in order to be able to apply.
Interested external applicants are also invited to apply online and complete the mandatory motivation letter. For help with logging in to the MSRP External Portal, or with online applications, please contact the HR Unit well before the deadline to allow sufficient time for any technical problem to be resolved. External vacancies are posted on the external UNHCR website and applicants who do not have internal status must apply through the external UNHCR website. Click on the “vacancies” button and sort by Location or search by Job Opening number.
Not signed, incomplete and late applications will not be accepted. Only shortlisted candidates will be contacted. Shortlisted candidates will be invited for interview. UNHCR does not charge a fee at any stage of the recruitment process (application, interview, processing or any other fees).
The evaluation of applicants will be conducted based on the information submitted during the application. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.
UNHCR strongly encourages qualified female applicants to apply. UNHCR seeks to ensure that male and female employees are given equal career opportunities. UNHCR is committed to achieving workforce diversity in terms gender, disability, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation. All applications will be treated with the strictest confidentiality.
UNHCR has a zero-tolerance policy against Sexual Exploitation and Abuse (SEA). SEA is unacceptable behavior and prohibited conduct for UNHCR personnel. It constitutes acts of serious misconduct and is therefore grounds for disciplinary measures, including dismissal.
For any technical problems encountered during the online application, please send an email to [email protected] email address titled Online VA/Query-your name and surname.
The closing date is 21/12/2021.
UNHCR Bosnia and Herzegovina: Call for applications for General Service positions – Group 2 candidates
This is an open call for applications for UNHCR Group 2 candidates for General Service positions. Successfully screened candidates will be given access to apply to internally advertised GS positions with UNHCR Bosnia and Herzegovina.
What is Group 2?
UNHCR uses candidate groups in the recruitment for General Service positions. Group 2 is a candidate pool consisting of people who fall under the categories below, with one year of continuous or cumulative service in UNHCR/UN1 in the country of the vacancy.
- • Current2 locally recruited UNHCR staff members holding a Temporary Appointment
• Former locally recruited UNHCR staff members who held an indefinite or fixed-term appointment (within 2 years of separation for males and 5 years for females).
• National United Nations Volunteers currently working for UNHCR.
• National UNOPS and Individual Contractors currently working for UNHCR.
• Current UNHCR General Service staff members holding an indefinite or fixed-term appointment applying to a position two grades above the staff member’s personal grade.
• Current UNHCR staff members in the International Professional category holding an indefinite or fixed-term appointment.
• Current UNHCR National Professional Officers holding an indefinite or fixed-term appointment.
• Current locally recruited female staff members from other UN system organizations holding the equivalent of an indefinite or fixed-term appointment.
Group 2 status is valid for three years, during which candidates will be given access to apply for internal UNHCR Bosnia and Herzegovina GS vacancies.
How to get into Group 2:
Interested candidates should submit their general application to this call for applications by e-mail to [email protected] Candidates who do not currently hold indefinite, fixed-term or temporary appointment with UNHCR are required to fill out and submit the Personal History Form while current UNHCR staff members are required to submit their UNHCR Fact Sheets only.
Please include “Application for Group 2 status – UNHCR Bosnia and Herzegovina” in the subject of your email.
- Cumulative experience can also be a combination of categories. Breaks in service of three months or less do not impact
the qualifying period.
- Current means at the time of application for the open call.
Following review of your application, you will be notified by email once your Group 2 status is confirmed.
What are the other Groups?
Candidates for vacancy announcements in the GS category are divided in Group 1, Group 2 and external candidates. Group 1 consists of current GS staff members in UNHCR who hold an indefinite or fixed-term appointment, and are granted priority consideration in the recruitment/assignment process. Group 2 are candidates mentioned above. External candidates are all other candidates who do not fall under Group 1 and Group 2.
For any additional clarification or questions you may have, please send an e-mail to the Group 2 functional e-mail box (e-mail address same as above).
We look forward to receiving your candidature.