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Vacancies in the Region

UNHCR’s greatest asset is our workforce. We work with passionate, talented and creative individuals who want to use their skills for good. Thanks to people like you, we can develop solutions that enable people who have been forced to flee to restart their lives and build better futures.

Please note that UNHCR does not charge any fee at any stage of the recruitment process.


Vacancies in the Region

Communications and Information Management internship opportunity with UNHCR Country Office Sarajevo (Communications Unit)

 1. Introduction

The Office of the United Nations High Commissioner for Refugees (UNHCR) Representation in Bosnia and Herzegovina, Country Office Sarajevo, is currently looking for a talented and motivated candidate, with an outstanding interest in human rights and refugee law and policies, to perform as a Communications and Information Management intern in the Communications Unit.

UNHCR started its operations in Bosnia and Herzegovina during the war, with one of the biggest relief operations ever organized. Since 1992, UNHCR has been the leading agency with regard to humanitarian assistance and protection of displaced persons in BiH. Today, UNHCR continues to support the implementation of Annex VII of the Dayton Peace Agreement which aims to enable access to their rights for internally displaced people and returnees. UNHCR also supports the rights of asylum-seekers and refugees and assists the authorities in developing a functional asylum system in Bosnia and Herzegovina, in line with international standards. Additionally, the Office assists the authorities to address statelessness issues and works to prevent, identify and reduce statelessness in BiH.

2. Time of the engagement

  • The internship will be initially granted for a period of an initial two months and could be extended, subject to operational needs, available budget and successful performance, up to a maximum internship’s duration of eight months;
  • The internship is on a full-time basis;
  • The starting date of the internship can be immediate, or latest by 20 April 2023.

3. Description of activities

The Communications and Information Management Intern will work in the Communication Unit of UNHCR Representation in BiH, duty station Sarajevo. In particular, she/he will contribute to the following tasks in two major areas of work:


  • Assist in preparation and organization of events and campaigns, including providing logistical support as well as PR support in promoting events;
  • Help with the content development for websites for UNHCR and for the UN Country Team and social media;
  • Using WordPress and other CMS, support in updating online platforms and websites;
  • Assist in regular updates of social media;
  • Support in writing and editing communications materials, including occasionally audiovisual materials, newsletters, infographics, presentations and similar;
  • Support Communications Unit and the UN Communication Working Group in implementation of joint activities with other UN agencies;
  • Support in drafting of various reports;
  • Assist in developing occasional media monitoring reports;
  • Update the communication databases such as contacts lists;
  • Organize and update the communications filing system.

Information Management

  • Assist in data entry, data management and data analysis, and perform information quality and consistency control;
  • Participate in the Information Management working group or ad hoc sessions;
  • Produce and update information products such as charts, infographics, maps and thematic profiles to support planning, monitoring, communication, knowledge management and decision-making needs;

General responsibilities

  • Provide administrative and logistical support to the UNHCR Communication Unit and to the UN Communication Group, including with organizing events, meetings, visits and taking meeting notes;
  • Provide occasional translations (English-BHS) when needed;
  • Providing occasional support to other units when needed and when agreed with supervisor;
  • Perform any other duties as required and as delegated by the direct supervisor.

4. Eligibility

In order to be considered eligible for an internship, the following criteria must be fulfilled:

  • Be a recent graduate (persons who completed their studies within one year of applying for an internship with UNHCR) or be a current student at the last year of a graduate/undergraduate school programme from a university in the field of Communications, Mass Communications, Journalism, Political Sciences, Information Technology, Mathematics/Statistics or another relevant field;
  • An individual whose father, mother, son, daughter, brother or sister is a staff member of UNHCR, including a Temporary Appointment holder or a member of the Affiliate Workforce, is not eligible for an internship with UNHCR.

5. Essential Minimum Qualifications Required

  • National of BiH or a holder of a valid residence permit in BiH;
  • Good computer literacy (MS Office – Word, Excel, Power Point) and excellent written and oral communication skills;
  • Fluency in English and languages in Bosnia and Herzegovina;
  • Strong organizational and analytical skills;
  • Strong communication skills;
  • Autonomy in work, sense of initiative and readiness to work as a team member;
  • High level of interest and motivation.

6. Desirable Qualifications

  • Interest/experience in Public Relations, organization of events, media relations and similar;
  • Experience in websites management using WordPress or other CMS would be an advantage;
  • Good understanding and skills in social media;
  • Interest in refugee and asylum-related issues, including international and EU norms and standards;
  • Interest/experience in Information Management, data base entries, and similar;
  • Experience with handling confidential data and understanding of different data collection methodologies;
  • Familiarity with UN and UNHCR work and mandates;

7. Application process

Your CV and a motivation letter in English and certified copies of diplomas or proof of enrolment in graduate/undergraduate studies should be sent by e-mail to [email protected]. In the subject line please indicate “UNHCR BiH Communications Internship 2023”. Deadline for application: 26 March 2023, 23:59 CET.

Due to a large number of applications, only short-listed candidates will be contacted and invited for the panel interview.

8. Administrative Note

  • UNHCR provides a Food and Local Transportation Allowance to those interns who do not receive financial support from an outside party (non-sponsored interns);
  • The successful candidate will be based with the team in UNHCR BiH, Sarajevo,
  • Doctor’s certificate attesting to interns’ good health must be submitted to UNHCR prior to the start date of the internship;
  • Interns are fully responsible for arranging their own medical insurance covering the full internship period. Copy of proof of a valid medical insurance covering the period of the internship must be provided to UNHCR.

9. Supervision

With the guidance of the intern’s designated supervisor, work plans are to be discussed and agreed once the internship begins.

10. Subsequent Employment by UNHCR

An internship with UNHCR does not create any expectation or entitlement to employment with UNHCR at the conclusion of the internship.

Download: Communications and Information Management internship, UNHCR BiH

External Vacancy Notice BH/SAR/22/CONTR/01 (Re-advertising) National Individual Contractor: Senior Information Management Assistant

The United Nations High Commissioner for Refugees (UNHCR) Representation in Bosnia and Herzegovina invites qualified and interested candidates to apply for the national Individual Contractor position in UNHCR Country Office Sarajevo, as follows:

Position Title:                Senior Information Management Assistant

Duty Station:                 Sarajevo, Bosnia and Herzegovina

Project Name:               Improving data collection methods and identification of sources in two implementing partners and align them to UNHCR’s requirements

Type of Contract:          National Individual Contractor (equivalent to GS5 level)

Start Date:                      01 August 2022

Duration of Contract:   4(four) months

Application Deadline:  26 June 2022, 23:59 (CET)

The Office of the United Nations High Commissioner for Refugees (UNHCR) is mandated to lead and co-ordinate international action to protect refugees and resolve refugee problems worldwide. The office of the UNHCR Representation in Bosnia and Herzegovina (BiH) is located in Sarajevo.

UNHCR BiH’s objective through this vacancy is to improve data collection methods and identification of sources in two implementing partners and align them to UNHCR’s requirements. The clarity in the measurement of indicators and sources used to collect the data is required. Therefore, UNHCR is seeking to hire an individual contractor to support its implementing partners with data management, setting up and maintaining databases, improving data collection methods, and building capacities to maintain, extract and analyze data.

  1. Overall Purpose and Scope of Assignment

Duties and Responsibilities

Under the direct supervision of the Information Management Associate, the individual contractor will work in the UNHCR Country Office Sarajevo and at the premises of UNHCR partners in Sarajevo. In particular, s/he will contribute to the following tasks:

  • Assess the current state of the database and data collection methods used in the field and report on the gaps and challenges;
  • Design a plan to address identified gaps related to data collection, processing, storage, and analysis of processed data and information;
  • Adapt existing databases of the two implementing partners to ensure they are coordinated, efficient, simple, clear and aligned to UNHCR standards and requirements;
  • Provide capacity-building training on data collection to all staff in the field who are involved in data collection;
  • Provide targeted capacity-building training to a limited number of staff who will be responsible (focal points) for data management on how to maintain databases, store data, extract data, etc;
  • Any other responsibilities/functions deemed necessary.

Expected deliverables

In line with the scope of work described above, the individual contractor will be expected to perform the following activities and deliverables. A work plan and schedule adapted to the duration of the contract will be agreed upon at the onset of the assignment as well as on a monthly basis:

  • Assessment report on key gaps and challenges related to data collection methods, data processing and storage, including recommendations and a work plan to address these gaps in coordination with UNHCR and the two partner agencies;
  • Report on the assessment of current databases of both implementing partners and support them with adapting those databases to be in line with UNHCR standards;
  • Organize and conduct two capacity-building trainings: one data collection training on how to gather and insert data in the database to be provided to all field staff of implementing partners and one to IM focal points about overall data management and follow-up.
  1. Essential Minimum Qualifications and Professional Experience Required

Level of responsibilities required (mark as appropriate) for individual contractors and fellows:

Entry Level Support    Mid-Level Support    Senior Level Support   Local Professional Level  Junior Level Professional   Senior Level Professional

Essential Minimum Qualifications Required

  • Education: BA Degree in Computer Science, Information Technology, Mathematics, Statistics, or a related field;
  • Job experience: Minimum 5 years of relevant job experience in data management, statistics, data analysis, information technology, administration or a related field;
  • Ability to formulate IM-related technical requirements and Standard Operating Procedures;
  • Ability to Identify and obtain the needed data and information elements required to produce standardized information products and design and manage respective data/information collection plans for baseline and context-specific data;
  • Experience in providing capacity-building trainings regarding data and database management;
  • Languages: Proficiency in English and the local language(s) of BiH is required.


  • Computer skills (MS office, work in data bases, statistics analysis);
  • Knowledge of data collection methodologies;
  • Ability to produce high quality output with desirable results;
  • Good interpersonal skills and ability to relate well with a multiplicity of stakeholders;
  • Good drafting skills in order to able to deliver reports and various documents;
  • Ability to organize and conduct trainings;
  • Ability to formulate IM-related technical requirements and Operating Procedures;
  • Knowledge of SQL will be an asset.


Fluent in English and local languages in BiH (both oral and written).

  1. Monitoring and Progress Controls (report requirements, periodicity, format, deadlines):

The final product (e.g. survey completed, data collected, workshop conducted, research

documents produced specify):

  • Assessment report on key gaps and challenges related to data collection methods, data processing and storage;
  • Assessment report of current databases;
  • Activity report of capacity building trainings.
  1. Occupational Safety and Health Consideration

To view occupational safety and health considerations for specific duty stations, please visit this link:

Specific Occupational Safety and Health Considerations to this assignment:

No specific OSH considerations for this assignment

  1. Contractual Arrangement and Remuneration

The incumbent of this position will be engaged on an Individual Contractor contract, on a full-time work (workweek of 40 hrs), with the total duration of the contract for 4 (four months).

UNHCR will prepare the contract with the standard terms and conditions (see enclosed UNHCR General Conditions of Contracts for the Services of Individual Contractors), which will form an integral part of the contract and which will need to be accepted in writing by the applicant selected for this position;

Remuneration (Salary) will be paid on a regular monthly basis at the rate established by UNHCR in accordance with UNHCR rules governing the rates payable for such services. The fee will be paid upon completion of assigned tasks and acceptance of deliverables. In addition to the payment of the monthly salary, a Daily Subsistence Allowance (DSA) might be payable for official missions undertaken based on prior request and approval by UNHCR.

Payment of remuneration allowances shall be made to the contractor by bank transfer, after submission of the corresponding activity log sheet/travel authorisation. Payment shall be effected on a monthly basis upon receipt of a request for payment and upon certification by UNHCR that services have been satisfactorily performed. Other details of terms and conditions for payment shall be stipulated in the service contract.

  1. Submission of Applications

All interested candidates must submit their CV, motivation letter and duly completed and signed UNHCR’s Personal History Form  by e-mail to [email protected], with enclosed copies of relevant diplomas/certificates. Please indicate in the subject line: UNHCR External VN BH/SAR/22/CONTR/01_Senior Information Management Assistant.

Deadline for submission of the applications is 26 June 2022, 23:59 (CET).

Applications are to be submitted in English. Documents submitted in other languages will not be considered.

Any submitted incomplete or late application will be rejected. Please make sure that you have provided all requested documents specified above.


  • Please make sure that you have provided all requested documents mentioned above. Late or incomplete applications received without any of the above-specified documents will not be considered;
  • All candidates are required to submit a scanned copy of the signed UNHCR’s Personal History Form;
  1. Consideration and Selection process


  • The selection process consists of conducting the panel interview with short-listed candidates only;
  • Due to a large number of potential applicants, applications will not be acknowledged. Only successful shortlisted candidates will be contacted and invited for the interview;
  • Applicants who are not nationals of Bosnia and Herzegovina must have a valid residence and work permit in Bosnia and Herzegovina at the time of application.


The decision of UNHCR to select a successful applicant is final and absolute. UNHCR is not obliged to inform applicants of any details and the outcome of the selection process.

  1. Contacts

Any questions regarding this vacancy and the required consultancy services must be submitted in writing to UNHCR BiH general e-mail address [email protected].

IMPORTANT: Engagement of Individual Contractors under a UNHCR affiliate scheme is subject to proof of full vaccination against Covid-19.


UNHCR Bosnia and Herzegovina: Call for applications for General Service positions – Group 2 candidates

This is an open call for applications for UNHCR Group 2 candidates for General Service positions. Successfully screened candidates will be given access to apply to internally advertised GS positions with UNHCR Bosnia and Herzegovina.

What is Group 2?

UNHCR uses candidate groups in the recruitment for General Service positions. Group 2 is a candidate pool consisting of people who fall under the categories below, with one year of continuous or cumulative service in UNHCR/UN1 in the country of the vacancy.

  • • Current2 locally recruited UNHCR staff members holding a Temporary Appointment
    • Former locally recruited UNHCR staff members who held an indefinite or fixed-term appointment (within 2 years of separation for males and 5 years for females).
    • National United Nations Volunteers currently working for UNHCR.
    • National UNOPS and Individual Contractors currently working for UNHCR.
    • Current UNHCR General Service staff members holding an indefinite or fixed-term appointment applying to a position two grades above the staff member’s personal grade.
    • Current UNHCR staff members in the International Professional category holding an indefinite or fixed-term appointment.
    • Current UNHCR National Professional Officers holding an indefinite or fixed-term appointment.
    • Current locally recruited female staff members from other UN system organizations holding the equivalent of an indefinite or fixed-term appointment.

Group 2 status is valid for three years, during which candidates will be given access to apply for internal UNHCR Bosnia and Herzegovina GS vacancies.

How to get into Group 2:

Interested candidates should submit their general application to this call for applications by e-mail to [email protected] Candidates who do not currently hold indefinite, fixed-term or temporary appointment with UNHCR are required to fill out and submit the Personal History Form while current UNHCR staff members are required to submit their UNHCR Fact Sheets only.

Please include “Application for Group 2 status – UNHCR Bosnia and Herzegovina” in the subject of your email.

  1. Cumulative experience can also be a combination of categories. Breaks in service of three months or less do not impact
    the qualifying period.
  2. Current means at the time of application for the open call.

Following review of your application, you will be notified by email once your Group 2 status is confirmed.

What are the other Groups?

Candidates for vacancy announcements in the GS category are divided in Group 1, Group 2 and external candidates. Group 1 consists of current GS staff members in UNHCR who hold an indefinite or fixed-term appointment, and are granted priority consideration in the recruitment/assignment process. Group 2 are candidates mentioned above. External candidates are all other candidates who do not fall under Group 1 and Group 2.

For any additional clarification or questions you may have, please send an e-mail to the Group 2 functional e-mail box (e-mail address same as above).

We look forward to receiving your candidature.