Contact Us
Contact Us
Eurasia BC, 75 Zhylyanska St., Kyiv 01032, Ukraine
Теl: +38(044) 288 9710
ℹ️I am internally displaced or war-affected person in Ukraine and I need help from UNHCR
If you are looking information on how to access UNHCR Multi-Purpose Cash Assistance Programme, please visit Help page.
Find services on humanitarian assistance in Ukraine through the
In case of other questions, please contact us via
📞 Hotline: 0-800-307-711 (Mon-Fri, 9:00-18:00)
📧 Email:
Due to the high volume of requests and security situation, responses may take some time.
🏙️Are you considering returning to Ukraine?
Returning home is a personal decision that should be fully informed, voluntary and take place in conditions of safety and dignity.
For more information please visit Ukraine is Home platform.
ℹ️I am refugee, asylum seeker or stateless person in Ukraine and I need help from UNHCR
Information for refugees and asylum seekers: Visit the UNHCR Ukraine
Learn more about Support programmes for refugees and asylum seekers here.
Currently, UNHCR is not able to receive walk-in requests at our physical office locations, the UNHCR Protection Unit can be reached via e-mail: [email protected] or Hotline: 0-800-307-711 (Mon-Fri, 9:00-18:00)
Contact details of other legal and social UNHCR partners operating in Ukraine can be found here.
ℹ️ I am Ukrainian refugee and need help from UNHCR
If you are looking for UNHCR information in other countries, please visit the HELP pages of those countries. You will find information on how to contact the local office in your country as well as country-specific information on seeking asylum, legal assistance and other services and advice.
If you are considering returning to Ukraine, visit
💼 I want to work with UNHCR
Thank you for your interest in working with us.
If you are looking for opportunities to join UNHCR Ukraine workforce, we encourage you to monitor the Global UNHCR Careers website.
Former UNHCR staff members are encouraged to monitor a New Career Site for former employees with the status of candidates with UNHCR experience.
🎥 I am a journalist and would like to get in touch with UNHCR
If you’re a journalist or member of the media, please contact:
📧 Elisabeth Haslund (international spokesperson):
📧 Iryna Tymchyshyn (national spokesperson):
Read our latest Press Releases here.
Thank you for your interest in covering the plight of people forced to flee and UNHCR’s work to protect and advocate for them.
🚫 I want to report misconduct
If you have reason to believe that a staff member or another person associated with UNHCR or an entity with a contractual relationship with UNHCR has not behaved correctly, you can report an allegation of misconduct by contacting the Inspector General’s Office.
If you wish to contact UNHCR office in Ukraine:
📞 Hotline: 0-800-307-711 (Mon-Fri, 9:00-18:00)
📧 Email:
Misconduct reporting guidelines are available in multiple languages below:
English:
brochure
Russian:
poster
All information is processed CONFIDENTIALLY.
Thank you for taking the time to report potential misconduct. By doing so you help keep people safe and ensure resources are used appropriately.
🚫 I want to report a suspicious website, email or social media post
Thank you for taking the time to contact us about this issue. You are helping keep other people safe from fraud and scams by doing so.
If you have seen a website, email, social media post, or another piece of digital communication that you believe is fraudulently representing UNHCR, we would be grateful if you would report it to us.
📧 I want to contact UNHCR about something else, not listed above
We are sorry you couldn’t find what you were looking for in the options above.
Please use this email address [email protected] or +38 (044) 288 97 10 to get in touch with UNHCR and we’ll aim to direct your query, question, concern or feedback to the correct team.