Colombia has seen the massive outflow of millions of refugees and migrants from Venezuela, the largest forced displacement crisis ever in Latin America. There are currently millions of Venezuelan refugees and migrants living in Colombia, the majority seeking to regularize their condition.

Despite the 2016 Peace Agreement, conflict and armed violence continue to uproot Colombians and, in a growing and worrying trend, also Venezuelans residing in Colombia. As of 2022, over 9 million people have been registered as victims of Colombia’s 60-year armed conflict and have suffered forced internal displacement.

Because Colombians and Venezuelans affected by conflict experience many of the same protection risks and needs, UNHCR has adopted a community and area-based approach with an Age, Gender and Diversity (AGD) lens to ensure that all people of concern can access rights, services and solutions, and are able to participate in the decisions that affect their lives.

UNHCR established its presence in Colombia in 1997 to support the creation of a national asylum system and to respond to the internal conflict, contributing to the prevention of forced displacement. Internally displaced people, Venezuelan refugees and migrants and conflict-affected populations are spread across the country, oftentimes in hard-to-reach areas. UNHCR’s field presence is essential and focused in areas with the greatest concentration of persons of concern, including urban centres (e.g., Barranquilla, Bogotá, Cali, Cúcuta and Medellín), border areas with Venezuela, Ecuador and Panama and the Pacific Coast region.

UNHCR´s response is based on four integrated strategic lines –prevention and protection, assistance, empowerment and solutions - all of which seek to enhance access to protection and solutions for all the people we serve: asylum seekers and refugees, internally displaced, people at risk of statelessness and host communities.

For information about our work in Colombia:

  • Information for refugees and asylum-seekers in Colombia – help.unhcr.org
  • For legislation, case law and UNHCR policy relating to claims for international protection, visit Refworld.

Contact Information

The UNHCR Representative in Colombia

Street Address:
Calle 71 No. 12-55, LocGPSLat : 4.39.25 / LocGPSLong 74.3.39, Bogota, Colombia

Mailing Address:
Calle 71 # 12-55, LocGPSLat : 4.39.25 / LocGPSLong 74.3.39, Bogota, Colombia

Telephone:
571 546 36 66

Facsimile:
571 312 65 11

Email:
[email protected]

Time Zone:
GMT -5

Working Hours:
Monday: 8:30 - 17:45
Tuesday: 8:30 - 17:45
Wednesday: 8:30 - 17:45
Thursday: 8:30 - 17:45
Friday:
Saturday:
Sunday:

Public Holidays:
03 January 2022, Ano Nuevo
14 April 2022, Jueves Santo
15 April 2022, Viernes Santo
02 May 2022, Eid al-Fitr
20 June 2022, Corpus Cristi
08 July 2022, Eid al-Adha
15 August 2022, La Asunción de la Virgen
17 October 2022, Día de la Raza
14 November 2022, Independencia de Cartagena
26 December 2022, Día de Navidad

Comments:
Holiday01 : 01-Jan
Holiday02 : 24-Mar
Holiday03 : 25-Mar
Holiday04 : 09-May
Holiday05 : 06-Jun
Holiday06 : 20-Jul
Holiday07 : 15-Aug
Holiday08 : 13-Sep
Holiday09 : 17-Oct
Holiday10 : 14-Nov

Street Address:
Calle 21 No.4-82 B/La Yesquita, Quibdo, Colombia

Mailing Address:
Carrera 4 No 24-86, Quibdo, Colombia

Telephone:
+57 4 6715146

Time Zone:
GMT -5

Working Hours:
Monday: 8:30 - 17:30
Tuesday: 8:30 - 17:30
Wednesday: 8:30 - 17:30
Thursday: 8:30 - 17:30
Friday:
Saturday:
Sunday:

Comments:
Pub2011Holiday01 : 1-Jan Pub2011Holiday02 : 24-Mar Pub2011Holiday03 : 25-Mar Pub2011Holiday04 : 9-May Pub2011Holiday05 : 6-Jun Pub2011Holiday06 : 20-Jul Pub2011Holiday07 : 15-Aug Pub2011Holiday08 : 13-Sep Pub2011Holiday09 : 17- Oct Pub2011Holiday10 : 14-Nov

Head of Office

Street Address:
Cra.3 No. 7-32 Oficina 1302 Edificio Pacific Trade Cent, Buenaventura, Colombia

Mailing Address:
Cra.3 No. 7-32 Oficina 1302, Edificio Pacific Trade Center, Buenaventura, Colombia

Telephone:
2 2423615

Email:
[email protected]

Working Hours:
Monday: 08:30 - 17:30
Tuesday: 08:30 - 17:30
Wednesday: 08:30 - 17:30
Thursday: 08:30 - 17:30
Friday:
Saturday:
Sunday:

Public Holidays:
03 January 2022, Ano Nuevo
14 April 2022, Jueves Santo
15 April 2022, Viernes Santo
02 May 2022, Eid al-Fitr
20 June 2022, Corpus Cristi
08 July 2022, Eid al-Adha
15 August 2022, La Asunción de la Virgen
17 October 2022, Día de la Raza
14 November 2022, Independencia de Cartagena
26 December 2022, Día de Navidad

Comments:
Holiday01 : 1-Jan
Holiday02 : 24-Mar
Holiday03 : 25-Mar
Holiday04 : 9-May
Holiday05 : 6-Jun
Holiday06 : 20-Jul
Holiday07 : 15-Aug
Holiday08 : 13-Sep
Holiday09 : 17-Oct
Holiday10 : 14-Nov

Sub-Office at Medelliln

Street Address:
Calle 7 No 39-215 Ofi 1301. Medellin, Colombia, Colombia

Mailing Address:
Calle 7 No 39-215 Ofi 1301. Medellin, Colombia, Colombia

Telephone:
+4 3524326

Facsimile:
+4 2666035

Email:
[email protected]

Working Hours:
Monday: 8:30 - 17:30
Tuesday: 8:30 - 17:30
Wednesday: 8:30 - 17:30
Thursday: 8:30 - 17:30
Friday: 8:30 - 16:30
Saturday:
Sunday:

Public Holidays:
03 January 2022, Ano Nuevo
14 April 2022, Jueves Santo
15 April 2022, Viernes Santo
02 May 2022, Eid al-Fitr
20 June 2022, Corpus Cristi
08 July 2022, Eid al-Adha
15 August 2022, La Asunción de la Virgen
17 October 2022, Día de la Raza
14 November 2022, Independencia de Cartagena
26 December 2022, Día de Navidad

Comments:
Pub2011Holiday01 : 1-Jun Pub2011Holiday02 : 24-Mar Pub2011Holiday03 : 25-Mar Pub2011Holiday04 : 9-May Pub2011Holiday05 : 6- Jun Pub2011Holiday06 : 20-Jul Pub2011Holiday07 : 15- Aug Pub2011Holiday08 : 13 Sep Pub2011Holiday09 : 17_Oct Pub2011Holiday10 : 14 -Nov

The UNHCR Head of Field Office at Apartado

Street Address:
Calle 100F N° 109-22, Apartado, Colombia

Mailing Address:
Calle 100F N° 109-22, Apartado, Colombia

Telephone:
57 4 828 7719

Facsimile:
57 4 828 7723

Email:
[email protected]

Time Zone:
GMT -5

Working Hours:
Monday: 8:30 - 17:30
Tuesday: 8:30 - 17:30
Wednesday: 8:30 - 17:30
Thursday: 8:30 - 17:30
Friday:
Saturday:
Sunday:

Public Holidays:
03 January 2022, Ano Nuevo
14 April 2022, Jueves Santo
15 April 2022, Viernes Santo
02 May 2022, Eid al-Fitr
20 June 2022, Corpus Cristi
08 July 2022, Eid al-Adha
15 August 2022, La Asunción de la Virgen
17 October 2022, Día de la Raza
14 November 2022, Independencia de Cartagena
26 December 2022, Día de Navidad

Comments:
Pub2011Holiday01 : 1-Jan Pub2011Holiday02 : 24-Mar Pub2011Holiday03 : 25-Mar Pub2011Holiday04 : 9-May Pub2011Holiday05 : 6-Jun Pub2011Holiday06 : 20-Jul Pub2011Holiday07 : 15-Aug Pub2011Holiday08 : 13-Sep Pub2011Holiday09 : 17-Oct Pub2011Holiday10 : 14-Nov

The UNHCR Head of Field Office at Arauca

Street Address:
Calle 20 Nro 24-68, Barrio las Corocoras, Arauca, Colombia

Mailing Address:
Calle 20 Nro 24-68, Barrio las Corocoras, Arauca, Colombia

Telephone:
57 7 885 7788

Facsimile:
57 7 885 6804

Email:
[email protected]

Time Zone:
GMT -5

Working Hours:
Monday: 08:00 - 17:30
Tuesday: 08:00 - 17:30
Wednesday: 08:00 - 17:30
Thursday: 08:00 - 17:30
Friday: 08:00 - 17:30
Saturday:
Sunday:

Public Holidays:
03 January 2022, Ano Nuevo
14 April 2022, Jueves Santo
15 April 2022, Viernes Santo
02 May 2022, Eid al-Fitr
20 June 2022, Corpus Cristi
08 July 2022, Eid al-Adha
15 August 2022, La Asunción de la Virgen
17 October 2022, Día de la Raza
14 November 2022, Independencia de Cartagena
26 December 2022, Día de Navidad

Comments:
Holiday01 : 1-Jan
Holiday02 : 24-Mar
Holiday03 : 25-Mar
Holiday04 : 9-May
Holiday05 : 6-Jun 20
Holiday06 : 20-Jul
Holiday07 : 15-Aug
Holiday08 : 13-Sep
Holiday09 : 17-Oct
Holiday10 : 14-Nov

The UNHCR Head of Field Office at Cucuta

Street Address:
Avenida 1a. Nro. 12-35 Centro, Cucuta, Colombia

Mailing Address:
Avenida 1a. Nro. 12-35 Centro, Cucuta, Colombia

Telephone:
57 7 572 5727

Facsimile:
57 7 572 5728

Email:
[email protected]

Time Zone:
GMT -5

Working Hours:
Monday: 8:30 - 17:30
Tuesday: 8:30 - 17:30
Wednesday: 8:30 - 17:30
Thursday: 8:30 - 17:30
Friday:
Saturday:
Sunday:

Public Holidays:
03 January 2022, Ano Nuevo
14 April 2022, Jueves Santo
15 April 2022, Viernes Santo
02 May 2022, Eid al-Fitr
20 June 2022, Corpus Cristi
08 July 2022, Eid al-Adha
15 August 2022, La Asunción de la Virgen
17 October 2022, Día de la Raza
14 November 2022, Independencia de Cartagena
26 December 2022, Día de Navidad

The UNHCR Head of Field Office at Mocoa

Street Address:
Calle 12 Carrera 11 (Esquina B/Obrero), Mocoa, Colombia

Mailing Address:
Calle 12 Carrera 11 (Esquina B/Obrero), Mocoa, Colombia

Telephone:
57 8 420 0003

Email:
[email protected]

Time Zone:
GMT -5

Working Hours:
Monday: 8:30 - 17:30
Tuesday: 8:30 - 17:30
Wednesday: 8:30 - 17:30
Thursday: 8:30 - 17:30
Friday:
Saturday:
Sunday:

Public Holidays:
03 January 2022, Ano Nuevo
14 April 2022, Jueves Santo
15 April 2022, Viernes Santo
02 May 2022, Eid al-Fitr
20 June 2022, Corpus Cristi
08 July 2022, Eid al-Adha
15 August 2022, La Asunción de la Virgen
17 October 2022, Día de la Raza
14 November 2022, Independencia de Cartagena
26 December 2022, Día de Navidad

Comments:
Holiday01 : 1-Jan
Holiday02 : 24-Mar
Holiday03 : 25-Mar
Holiday04 : 9-May
Holiday05 : 6-Jun
Holiday06 : 20-Jul
Holiday07 : 15-Aug
Holiday08 : 13-Sep
Holiday09 : 17-Oct
Holiday10 : 14-Nov

The UNHCR Head of Sub-Office at Barranquilla

Street Address:
Carrera 54 No 68-196, Piso 9, Barranquilla, Colombia

Mailing Address:
Carrera 54 No 68-196, Piso 9, Barranquilla, Colombia

Telephone:
57 5 368 1138

Facsimile:
57 5 360 0195

Email:
[email protected]

Time Zone:
GMT -5

Working Hours:
Monday: 8:00 - 18:00
Tuesday: 8:00 - 18:00
Wednesday: 8:00 - 18:00
Thursday: 8:00 - 18:00
Friday:
Saturday:
Sunday:

Public Holidays:
03 January 2022, Ano Nuevo
14 April 2022, Jueves Santo
15 April 2022, Viernes Santo
02 May 2022, Eid al-Fitr
20 June 2022, Corpus Cristi
08 July 2022, Eid al-Adha
15 August 2022, La Asunción de la Virgen
17 October 2022, Día de la Raza
14 November 2022, Independencia de Cartagena
26 December 2022, Día de Navidad

The UNHCR Head of Sub-Office at Pasto

Street Address:
Calle 35A # 18-87 Barrio Versalles, Pasto, Colombia

Mailing Address:
Carrera 32B No 19-10, Barrio Palermo, Pasto, Colombia

Telephone:
57 2 731 3016

Facsimile:
57 2 731 3009

Email:
[email protected]

Time Zone:
GMT -5

Working Hours:
Monday: 8:30 - 17:30
Tuesday: 8:30 - 17:30
Wednesday: 8:30 - 17:30
Thursday: 8:30 - 17:30
Friday:
Saturday:
Sunday:

Public Holidays:
03 January 2022, Ano Nuevo
14 April 2022, Jueves Santo
15 April 2022, Viernes Santo
02 May 2022, Eid al-Fitr
20 June 2022, Corpus Cristi
08 July 2022, Eid al-Adha
15 August 2022, La Asunción de la Virgen
17 October 2022, Día de la Raza
14 November 2022, Independencia de Cartagena
26 December 2022, Día de Navidad