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Job Opportunities

UNHCR offers opportunities in a wide range of functional areas where you can achieve your professional goal to be a humanitarian. Join the organization and help make a difference at a time when more people than ever need our help.

 

Office of the United Nations High Commissioner for Refugees (UNHCR) invites applications for the below post(s):

Donor Care Assistant (Renewable Contract, LICA 1)
Individual Video Editing Contractor 

 


Donor Care Assistant (Renewable Contract, LICA 1)

 

Office of the United Nations High Commissioner for Refugees (UNHCR) is recruiting a Donor Care Assistant, carrying an external title of “Assistant Donor Care Executive”, to execute a series of donor retention programmes and assist the supervisor in supporting donor care operations in UNHCR Hong Kong and Macao SARs.

 

Requirements and experience:

 

  • Completion of the secondary level schooling or vocational training equivalent to secondary school level;
  • Minimum 2 years working experience with at least 1 year proven experience in fundraising work related to donor service and data processing, gained in Hong Kong fundraising market;
  • Experience in answering donor/customer enquiry by phone and by email;
  • Proficiency in written and spoken Chinese (Cantonese and Mandarin) and English;
  • Good writing skills for donor communications materials;
  • Knowledge of MS Office especially MS Word and MS Excel;
  • Attention to details, high accuracy and result oriented;
  • Ability to collaborate with others, with a flexible and positive attitude;
  • Strong communication and interpersonal skills;
  • Able to work independently and under pressure; and
  • Customer service oriented.

 

Responsibilities:

 

  • Under the supervision of the Assistant PSP Officer – Donor Care (NOA), to work closely with UNHCR and supporting the implementation of the Donor Care Programme of UNHCR’s Private Sector Partnerships Unit, in particular on donor service and donor information processing;
  • Assist the supervisor in processing monthly donation, informing and advising the supervisor in case of inaccuracy and special occurance;
  • Assist the supervisor in processing the one-off donation transactions;
  • Confirm donors’ personal details, as appropriate, before entering accurate information into the database;
  • Assist in taking inbound calls to respond to donors’ enquiries, making record and reporting public enquiries to senior staff;
  • Assist in following up with donors, by phone, by post and by electronic mail, in relation to donation transaction issues and donor enquiries;
  • Conduct telephone fundraising campaigns as required;
  • Assist the supervisor in writing donor communications materials and forward to donors; and
  • Undertaking other duties as assigned by her/his supervisor.

 

Closing date: 27 December 2018

 

Applicants who wish to be considered for this vacancy should send their (i) signed Personal History Form (available at <http://www.unhcr.org/hk/wp-content/uploads/sites/13/2017/10/UNHCR_Personal_History_Form_October-2017.zip>), (ii) motivation letter, and (iii) CV (no photos) by email only to [email protected]. Please ensure that they are sent with the titles “your name Personal History Form”, “your name Motivation Letter” and “your name CV”. Please put “UNHCR – Donor Care Assistant (LICA 1)” in the email subject line.

 

Only shortlisted candidates will be notified and invited for interview and written test.

 

 

 


Individual Video Editing Contractor

 

Office of the United Nations High Commissioner for Refugees (UNHCR) is recruiting an Individual Video Editing Contractor, to execute a series of video editing work in UNHCR Hong Kong and Macao SARs.

 

Requirements and experience:

 

  • Work closely with UNHCR and support the implementation of the donor communication work and promotional activities of UNHCR’s Private Sector Partnerships by providing video editing services to the unit;
  • Provide original ideas for all assignments;
  • Trim shots, edit content to specified lengths, and assemble segments in a way that presents a story with maximum effect;
  • Create videos using photos and video clips from the authenticated media library;
  • Source for video clips, audio or photo materials where needed;
  • Add/edit music, sound effects and other audio elements where needed;
  • Convert video formats for use in the most commonly used internet and mobile applications and other multimedia;
  • Provide studio service with external vendors where needed;
  • Provide other professional video editing services requested by UNHCR.

 

Qualification and Experience of the Individual Contractor (degree required, years of experience, field of expertise, language required):

 

  • Completed secondary level schooling or vocational training equivalent to secondary school level;
  • Proficiency in written and spoken Chinese (Cantonese and Mandarin) and English;
  • One to three years of proven experience in video editing work;
  • Proficiency in current editing, compositing and post production software is essential – such as Adobe Premiere, After Effects, Final Cut Pro, etc.
  • Able to response within a reasonable time and able to meet tight schedule when handling emergency appeal materials;
  • Experience of working with NGOs are preferable;
  • Be flexible to the work location when required.

 

 

 

Closing date: 18 December 2018

 

Applicants who wish to be considered for this vacancy should send their (i) signed Personal History Form (available at <http://www.unhcr.org/hk/wp-content/uploads/sites/13/2017/10/UNHCR_Personal_History_Form_October-2017.zip>), (ii) motivation letter, and (iii) CV (no photos) by email only to [email protected]. Please ensure that they are sent with the titles “your name Personal History Form”, “your name Motivation Letter” and “your name CV”. Please put “Individual Video Editing Contractor” in the email subject line.

 

Only shortlisted candidates will be notified and invited for interview and written test.