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Job Opportunities

UNHCR offers opportunities in a wide range of functional areas where you can achieve your professional goal to be a humanitarian. Join the organization and help make a difference at a time when more people than ever need our help.

Office of the United Nations High Commissioner for Refugees (UNHCR) invites applications for the below post(s):


Donor Care Assistant (Renewable Contract, LICA 1)


PSP Assistant (Private Partnerships & Philanthropy) (Renewable Contract, LICA 4)


Donor Care Assistant (Renewable Contract, LICA 1)

Office of the United Nations High Commissioner for Refugees (UNHCR) is recruiting a Donor Care Assistant, carrying an external title of “Assistant Donor Care Executive”, to execute a series of donor retention programmes and assist the supervisor in supporting donor care operations in UNHCR Hong Kong and Macao SARs.

Requirements and experience:

  • Completion of the secondary level schooling or vocational training equivalent to secondary school level;
  • At least 1 year working experience related to donor service and data processing (fundraising experience is preferable, please specify details if it is part-time experience);
  • Experience in answering donor/customer enquiry by phone and by email;
  • Proficiency in written and spoken Chinese (Cantonese and Mandarin) and English;
  • Good writing skills for donor communications materials;
  • Knowledge of MS Office especially MS Word and MS Excel;
  • Attention to details, high accuracy and result oriented;
  • Ability to collaborate with others, with a flexible and positive attitude;
  • Strong communication and interpersonal skills;
  • Able to work independently and under pressure; and
  • Customer service oriented.

Responsibilities:

  • Under the supervision of the Assistant PSP Officer – Donor Care (NOA), to work closely with UNHCR and supporting the implementation of the Donor Care Programme of UNHCR’s Private Sector Partnerships Unit, in particular on donor service and donor information processing;
  • Assist the supervisor in processing monthly donation (both by autopay and credit card), informing and advising the supervisor in case of inaccuracy and special occurance;
  • Assist the supervisor in processing the one-off donation transactions;
  • Confirm donors’ personal details, as appropriate, before entering accurate information into the database;
  • Assist in taking inbound calls to respond to donors’ enquiries, making record and reporting public enquiries to senior staff;
  • Assist in following up with donors, by phone, by post and by electronic mail, in relation to donation transaction issues and donor enquiries;
  • Conduct telephone fundraising campaigns as required;
  • Assist the supervisor in writing donor communications materials and forward to donors; and
  • Undertaking other duties as assigned by her/his supervisor.

Salary and Benefits:

  • Monthly salary: HK$14,083-HK$16,569 (based on the experience and competencies)
  • 5 working days per week (Monday to Friday), 8-hour working per day (09:00-18:00 with 1-hour lunch time)
  • 30-day Annual Leave per year
  • 2-day paid Sick Leave per month
  • Medical insurance including Dental plan
  • 16-week maternity leave / 4-week paternity leave

Closing date: 20 June 2019

Applicants who wish to be considered for this vacancy should send their

  • signed Personal History Form (available at <https://www.unhcr.org/hk/wp-content/uploads/sites/13/2019/03/Personal_History_Form.zip>),
  • motivation letter, and
  • CV (no photos)

by email only to [email protected]. Please ensure that they are sent with the titles “your name Personal History Form”, “your name Motivation Letter” and “your name CV”. Please put “UNHCR – Donor Care Assistant (LICA 1)” in the email subject line.

Only shortlisted candidates will be notified and invited for interview and written test.


PSP Assistant (Private Partnerships & Philanthropy) (Renewable Contract, LICA 4)

Office of the United Nations High Commissioner for Refugees (UNHCR) is recruiting a PSP Assistant (Private Partnerships & Philanthropy) to support business development and operational duties for the Private Partnerships & Philanthropy (PPH) program in Hong Kong and Macao SARs.

 

Requirements and experience:

  • Completion of the Secondary Education, degree is desirable in Communications, Marketing, Translation, International Relations, Business Administration or a related field. Candidates with a degree in other disciplines with a proven relevant professional record will be accepted;
  • Minimum 4 year’s experience in corporations or high-net-worth fundraising/business development and/or marketing communications;
  • Experience in fundraisng or marketing communications preferably with an international organization or international NGO in Hong Kong;
  • High proficiency in written and spoken Chinese (Cantonese and Mandarin) and English skills with excellent ability to write and translate fundraising and communications materials;
  • Good communication skills with demonstrated ability to confidently and clearly communicate with donors;
  • Good understanding of prospecting, cultivation, solicitation, negotiation and closing gifts;
  • Experience in prospect research, implementation of fundraising or business development programmes;
  • Good market knowledge of Private Sector Fundrasing focused on PPH in Hong Kong is preferred;
  • Knowledge of refugee issues, UNHCR or other human rights-oriented agency is an asset;
  • Ability to work independently and under pressure;
  • Strong interpersonal skills and ability to maintain effective work relationships with people in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity;
  • Proficiency in MS office especially MS Word, MS Excel and MS Powerpoint;
  • Experience working within a CRM (e.g. Salesforce) is preferred;
  • Attention to details, high accuracy and result-oriented; and
  • Possesses statistical and analytical competencies.

 

Responsibilities:

  • Assist in identifying qualified prospects for the expansion and diversification of PPH donor base(encompassing foundations, high-net-worth individuals, corporations and faith groups) in Hong Kong and Macau SARs;
  • Assist in conducting due diligence screening research about PPH prospects and donors;
  • Assist in data mining and analysing the profile of existing donor data base across different segments for raising the donors’ giving capacity and extending the access points of UNHCR;
  • Update the data of PPH donors and prospects in database (Salesforce) timely for efficient donor management, cultivation and engagement;
  • Assist the implementation of PPH fundraising programs including donor acquisition, cultivation and stewardship activities;
  • Monitor market trends related to the PPH activities;
  • Provide administration and logistics support for the team and external supporters who assist in PPH fundraising efforts; and
  • Perform any other related duties that may be required.

 

Closing date: 27 June 2019

 

Applicants who wish to be considered for this vacancy should send their

  • signed Personal History Form (available at <https://www.unhcr.org/hk/wp-content/uploads/sites/13/2019/03/Personal_History_Form.zip>),
  • motivation letter, and
  • CV (no photos)

by email only to [email protected]. Please ensure that they are sent with the titles “your name Personal History Form”, “your name Motivation Letter” and “your name CV”. Please put “UNHCR – PSP Assistant (PPH)” in the email subject line.

 

Only shortlisted candidates will be notified and invited for interview and written test.