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Job Opportunities

UNHCR offers opportunities in a wide range of functional areas where you can achieve your professional goal to be a humanitarian. Join the organization and help make a difference at a time when more people than ever need our help.

 

Office of the United Nations High Commissioner for Refugees (UNHCR) invites applications for the below post(s):


Donor Care Assistant (Renewable Contract, LICA 1)
Senior Administrative Associate (Private Sector Partnerships) (GL-7)

Donor Care Communications and Engagement Manager (Renewable Contract, LICA 6)

 


Donor Care Assistant (Renewable Contract, LICA 1)

Office of the United Nations High Commissioner for Refugees (UNHCR) is recruiting a Donor Care Assistant, carrying an external title of “Assistant Donor Care Executive”, to execute a series of donor retention programmes and assist the supervisor in supporting donor care operations in UNHCR Hong Kong and Macao SARs.

Requirements and experience:

  • Completion of the secondary level schooling or vocational training equivalent to secondary school level;
  • At least 1 year working experience related to donor service and data processing (fundraising experience is preferable, please specify details if it is part-time experience);
  • Experience in answering donor/customer enquiry by phone and by email;
  • Proficiency in written and spoken Chinese (Cantonese and Mandarin) and English;
  • Good writing skills for donor communications materials;
  • Knowledge of MS Office especially MS Word and MS Excel;
  • Attention to details, high accuracy and result oriented;
  • Ability to collaborate with others, with a flexible and positive attitude;
  • Strong communication and interpersonal skills;
  • Able to work independently and under pressure; and
  • Customer service oriented.

Responsibilities:

  • Under the supervision of the Assistant PSP Officer – Donor Care (NOA), to work closely with UNHCR and supporting the implementation of the Donor Care Programme of UNHCR’s Private Sector Partnerships Unit, in particular on donor service and donor information processing;
  • Assist the supervisor in processing monthly donation (both by autopay and credit card), informing and advising the supervisor in case of inaccuracy and special occurance;
  • Assist the supervisor in processing the one-off donation transactions;
  • Confirm donors’ personal details, as appropriate, before entering accurate information into the database;
  • Assist in taking inbound calls to respond to donors’ enquiries, making record and reporting public enquiries to senior staff;
  • Assist in following up with donors, by phone, by post and by electronic mail, in relation to donation transaction issues and donor enquiries;
  • Conduct telephone fundraising campaigns as required;
  • Assist the supervisor in writing donor communications materials and forward to donors; and
  • Undertaking other duties as assigned by her/his supervisor.

Closing date: 21 March 2019

Applicants who wish to be considered for this vacancy should send their

by email only to [email protected]. Please ensure that they are sent with the titles “your name Personal History Form”, “your name Motivation Letter” and “your name CV”. Please put “UNHCR – Donor Care Assistant (LICA 1)” in the email subject line.

Only shortlisted candidates will be notified and invited for interview and written test.


Senior Administrative Associate (Private Sector Partnerships) (GL-7), Post No. 10026134 – One Year Renewable contract

Office of the United Nations High Commissioner for Refugees (UNHCR) is recruiting a Senior Administrative Associate (Private Sector Partnerships) to act as key pivot to support all Private Sector Partnerships (PSP) staff working in UNHCR Hong Kong and Macao SARs of China.

Senior Administrative Associate (Private Sector Partnerships) works under the direct supervision of the PSP Officer, Head of PSP (Hong Kong and Macao). The incumbent will assist and closely support the PSP Officer’s management of the country PSP program by providing overall support for all the PSP related administration, finance payments and reports, and human resources management for all PSP staff working in UNHCR Hong Kong. S/he also provides procurement supports for PSP Hong Kong. For this, s/he works closely with some relevant internal contacts related for his/her finance payments and procurement duties, and various external contacts. S/he also collaborates with UNOPS regional office in Bangkok. Moreover, the position will monitor the domestic legislation changes directly or indirectly related to UNHCR’s PSP operation, and report to the supervisor for update and any necessary actions, if required.

Requirements and experience:

  • Completion of secondary education, preferably with a University degree in Business Administration, Finance, Human Resources or a related field
  • Minimum 11 years of relevant working experience, preferably with iNGOs or UN Agencies
  • Familiarity with UN in general and a good knowledge of UNHCR administrative and financial rules and procedures both Headquarters and in the Field would be an asset
  • Strong analytical and project management skills
  • Experience in procurement process and budget control would be an asset
  • Excellent computer skills and practical experience in working with MS Office Applications
  • Excellent written and spoken Chinese and English
  • High level of confidentiality, detail-minded, great communications and interpersonal skills

Responsibilities:

  • Supervise a small team to provide full range of office administration support and ensure smooth office operation.
  • Analyze and maintain an overview of the work of the office to ensure that timely administrative support is provided in general and specialized areas
  • In addition to general administration responsibilities, may also supervise, directly and indirectly, activities concerned with office and grounds maintenance, security, transport and similar service
  • Advise and assist senior staff in the area of office management. Arrange for and/or attend meetings on day-to-day administrative matters, participate in discussions of new or revised procedures and practices, interpret and assess the impact of changes and make recommendations for follow-up action
  • Assist the PSP Officer to manage all human resources issues for the PSP staff including PSP individual contractors and PSP interns from recruitment through training/induction performance management and staff relations in line with UNHCR’s HR policies and procedures
  • Maintain liaison with the UNOPS Partner Services Office and Global Support Service Centre on matters related to management of ICA contracts including contract issuance, extension and amendment as well as to monthly payment
  • Maintain liaison with the support sections and divisions at headquarters, specifically with DHRM, on matters related to the recruitment and personnel administration support, medical and other issues of staff welfare and safety
  • Assist PSP Officer to develop and execute people development plans for the PSP staff and provide necessary support for PSP Hong Kong
  • Lead the PSP administration unit to ensure proper functioning of the PSP unit and provide guidance and support for administration staffs
  • Organize procurement processes including preparation and conduct of RFQs, ITBs or RFPs, receipt of quotations, bids or proposals, their evaluation, negotiation of certain conditions of contracts in full compliance with UNDP rules and regulations
  • Assist in preparation and coordination of Request for Quotations, Invitation to Bid and Request for Proposals, and other solicitation documentation, including reviewing specifications and terms of reference
  • Organize advertising, distributions solicitation documents, receipt of quotations, bids or proposals and responds to solicitation questions and inquires
  • Coordinate teams conducting technical and financial evaluation of quotations and proposals
  • Negotiate certain conditions of contracts
  • Prepare recommendations, obtain appropriate approvals, and drafts agreements for review and signature
  • Liaise with winning and losing bidders
  • Update, standardize and adhere to procurement processes
  • Adhere to organization-wide procurement policies, standards and systems
  • Ensure all purchases are carried out in line with UNHCR policies and budget
  • Forecast PSP support budget based on track records and reflect it in annual plan
  • Assist the PSP team and its Head to develop the Annual Budget Plan and to implement the budget income/expenditure record and bank reconciliation in system according to the Plan
  • Monitor budget implementation according to an agreed annual budget and plan
  • Assist the PSP Officer in the preparation of the annual budget, budget analysis and financial planning, according to the budget formats provided by HQ
  • Assist the PSP Officer and PSP’s regional partners in ad-hoc global reviews, internal controls, audits and quality review
  • Assist the PSP Officer and PSP’s regional partners to keep track of significant variances between the approved budget and actual results and implementation rates, through clear reporting, whilst ensuring timely budget expenditure revisions and income forecasts are made and submitted to HQ
  • Perform other duties as required

Closing date: 27 March 2019

Applicants who wish to be considered for this vacancy should send their

by email only to [email protected] . Please ensure that they are sent with the titles “your name Personal History Form”, “your name Motivation letter” and “your name CV”. Please put “UNHCR – Senior Administrative Associate (PSP)” in the email subject line.

Only shortlisted candidates will be notified and invited for interview and written test.


Donor Care Communications and Engagement Associate (Renewable Contract, LICA 6)

Office of the United Nations High Commissioner for Refugees (UNHCR) is recruiting a Donor Care Communications and Engagement Associate, carrying an external title of “Donor Care Communications and Engagement Manager”, to designs, implements and develops the donor communication and engagement plan of UNHCR Hong Kong and Macao SARs.

Requirements and experience:

  • Completion of the Secondary Education with post-secondary certificate/training in marketing, communication, journalism, social science or a related field;
  • Minimum 6 years of previous job experience relevant to the function;
  • At least 3 years experience providing functional guidance to communications or donor care or loyalty programme teams;
  • Proven experience in a fundraising or communications environment working on donor/customer care and data processing, gained in Hong Kong market;
  • Track record of driving new initiatives that deliver improved customer experience;
  • Proven experience of managing donor or customer records within a customer relationship database;
  • Proven experience in analysing donor’s donation behaviour and collecting donors insight through surveys and other means;
  • Knowledge of MS office especially MS Word, MS Excel;
  • A highly motivated, creative, dynamic and innovative team leader;
  • Attention to details, high accuracy, result oriented and donor centric mentality;
  • Ability to collaborate with others, with a flexible and positive attitude;
  • Strong communication and interpersonal skills;
  • Able to work independently and under pressure;
  • Proficiency in written and spoken Chinese (Cantonese and Mandarin) and English;
  • Excellent Writing skills for donor communications;
  • Customer service oriented; and
  • Statistical and mathematical competencies.

Responsibilities:

  • Under the supervision of the Assistant PSP Officer (Donor Care), design, implement and develop the Donor Communication and Engagement Program of PSP HK to strengthen donor loyalty, assume an advisory role for both Individual Giving program and Middle donor program to maximize life-time value of respective donor segments, and provide overall functional guidance to the donor communication team, ensuring that they implement the donor communication and engagement programme effectively and efficiently with a donor centric approach;
  • Optimise the opportunities to develop the life-time value of donors by
    • Continue to improve retention rates, particularly during the first year, with a long-and-short term strategic donor communication and engagement plan to support Individual Giving program and Middle Donor program that results in revenue growth for the organisation and continue to build equity in UNHCR brand;
    • Introduce testing elements on content for targeted donor segments in special appeal and find out best practice to ensure good response;
    • Design content for digital marketing to make fundraising appeal to targeted donors;
    • Explore and develop content for new type of donor fundraising program e.g. peer-to-peer fundraising.
  • Develop and implement tactics to increase donor loyalty and donor satisfaction
    • Design donor journey content for Individual Giving program and Middle donor program and evaluate its effectiveness;
    • Produce regular donor reports to enhance donor retention and loyalty;
    • Implement different communication tactics to different segments of donor according to their specific donation behaviours.
  • Build engagement at every stage of the donor journey
    • Work closely with Individual Giving and Middle Donor Program Manager to design and implement right donor engagement strategy to coherently engage and drive value for our donors, by taking the insights from different donor’s personas and donation behavior analysed;
    • Provide enriched communications content focusing on deeper donor community management;
    • Conduct donor survey, organize donor editorial group to collect insights from donors;
    • Oversee the execution of insight driven fundraising and communications program through the line, including direct mail, email, web, mobile to drive donor engagement, based on insights, market trends and in line with our desired market positioning;
    • Increased testing of methods to deliver stories – videos, infographics, blogs.
  • Assist in implementing comprehensive data strategies to deliver donor-centric communication
    • Digitalize donor care communication by working with digital and database team to collect donor response to different communication content;
    • Collaborate closely with Individual Giving Team and Middle Donor Team to track metrics and success criteria, monitor progress, assure adherence and evaluate performance;
    • Utilise effectively the current and future technology to orchestrate campaign with automation and relevant personalisation;
    • Collaborate closely with Business Intelligence team to utilise respective donors’ personas for effective communications and offers development.
  • Assure quality of donor communication to enhance donor satisfaction
    • Liaise, monitor and review outsourced vendor services performance such as Direct Marketing services, printing services, editorial and translating services etc.;
    • Ensure donor communications are properly produced and delivered according to schedule with effective messaging;
    • Develop innovative ideas in donor communications and fundraising appeals to raise fund among existing donors as well as improve donor engagement;
    • Recruit, coach and monitor donor communication team, ensuring donor communication and engagement program are implemented and delivered in high quality standard.
  • Support UNHCR’s donor care and fundraising events; and
  • Undertaking other duties as assigned by her/his supervisor.

Closing date: 1 April 2019

Applicants who wish to be considered for this vacancy should send their

by email only to [email protected] . Please ensure that they are sent with the titles “your name Personal History Form”, “your name Motivation letter” and “your name CV”. Please put “UNHCR – Donor Care Communications and Engagement Associate” in the email subject line.

Only shortlisted candidates will be notified and invited for interview and written test.