Office of the United Nations High Commissioner for Refugees (UNHCR) invites applications for the below post(s):
Donor Care Assistant (Renewable Contract, LICA 1)
Office of the United Nations High Commissioner for Refugees (UNHCR) is recruiting a Donor Care Assistant, carrying an external title of “Assistant Donor Care Executive”, to execute a series of donor retention programmes and assist the supervisor in supporting donor care operations in UNHCR Hong Kong and Macao SARs.
Requirements and experience:
- Completion of the secondary level schooling or vocational training equivalent to secondary school level;
- At least 1 year working experience related to donor service and data processing (fundraising experience is preferable, please specify details if it is part-time experience);
- Experience in answering donor/customer enquiry by phone and by email;
- Proficiency in written and spoken Chinese (Cantonese and Mandarin) and English;
- Good writing skills for donor communications materials;
- Knowledge of MS Office especially MS Word and MS Excel;
- Attention to details, high accuracy and result oriented;
- Ability to collaborate with others, with a flexible and positive attitude;
- Strong communication and interpersonal skills;
- Able to work independently and under pressure; and
- Customer service oriented.
- Under the supervision of the Assistant PSP Officer – Donor Care (NOA), to work closely with UNHCR and supporting the implementation of the Donor Care Programme of UNHCR’s Private Sector Partnerships Unit, in particular on donor service and donor information processing;
- Assist the supervisor in processing monthly donation (both by autopay and credit card), informing and advising the supervisor in case of inaccuracy and special occurance;
- Assist the supervisor in processing the one-off donation transactions;
- Confirm donors’ personal details, as appropriate, before entering accurate information into the database;
- Assist in taking inbound calls to respond to donors’ enquiries, making record and reporting public enquiries to senior staff;
- Assist in following up with donors, by phone, by post and by electronic mail, in relation to donation transaction issues and donor enquiries;
- Conduct telephone fundraising campaigns as required;
- Assist the supervisor in writing donor communications materials and forward to donors; and
- Undertaking other duties as assigned by her/his supervisor.
Closing date: 21 February 2019
Applicants who wish to be considered for this vacancy should send their (i) signed Personal History Form (available at <http://www.unhcr.org/hk/wp-content/uploads/sites/13/2017/10/UNHCR_Personal_History_Form_October-2017.zip>), (ii) motivation letter, and (iii) CV (no photos) by email only to [email protected]. Please ensure that they are sent with the titles “your name Personal History Form”, “your name Motivation Letter” and “your name CV”. Please put “UNHCR – Donor Care Assistant (LICA 1)” in the email subject line.
Only shortlisted candidates will be notified and invited for interview and written test.
Office of the United Nations High Commissioner for Refugees (UNHCR) is recruiting an Individual Contractor for the position of PSP Fundraising Communications Assistant (Part-Time) to support the fundraising communications works in UNHCR Hong Kong and Macao SARs.
Requirements and experience:
- Completion of the Secondary Education with post-secondary training in Business Administration, Journalism, Social Science or related field;
- Proficiency in written and spoken Chinese (Cantonese and Mandarin) and English;
- Strong communication and computer skills;
- Excellent drafting skills as well as translation and interpreting skills;
- Able to response within a reasonable time and able to meet tight schedule when handling ad hoc project(s);
- Experience of working with NGOs are preferable;
- Be flexible to work location when required.
Duties and responsibilities:
- Collect press-cuttings of articles in national, regional, international and periodicals that pertain to refugee related issues and to the work of the office;
- Compile and maintain the mailing list for press releases, information bulletins, etc. and ensure timely dispatch of information to media and other interested parties;
- Classify and maintain adequate stock of marketing materials and promote sale of merchandise where appropriate;
- Provide clerical assistance with regard to events such as poster campaigns, exhibitions, and public awareness raising events;
- Respond to routine telephone and written enquiries from a variety of sources such as the media, the public, NGOs and government officials etc.;
- Maintain marketing materials up-to-date;
- Perform other duties as required.
Applicants who wish to be considered for this vacancy should send their
- signed Personal History Form (available at < http://www.unhcr.org/hk/wp-content/uploads/sites/13/2017/10/UNHCR_Personal_History_Form_October-2017.zip >)
- Motivation letter, and
- CV (no photos)
by email only to [email protected]. Please ensure that they are sent with the titles “your name Personal History Form”, “your name Motivation Letter” and “your name CV”. Please put “UNHCR – PSP Fundraising Communications Assistant” in the email subject line.
Closing date: 25th February 2019
Shortlisted candidates will be invited to attend a written test and interview(s).
Office of the United Nations High Commissioner for Refugees (UNHCR) invites applications for the below post.
Functional Title : Protection Associate (Community-Based)
Position No. : 10029790
Contract/Grade : Fixed Term Appointment, G6
Duty Station : Beijing, China
Section/Unit : Protection
Entry on Duty : Immediately
Duration : One year (extendable subject to satisfactory performance and availability of funds)
Application closing date: 06 March 2019
- General Background
The Office of the United Nations High Commissioner for Refugees was established on December 14, 1950 by the United Nations General Assembly. The agency is mandated to provide protection (including assistance) and seek durable solutions for millions of refugees around the world. In the People’s Republic of China, UNHCR registers and conducts refugee status determination for those seeking asylum, working to help refugees find solutions to their situations. UNHCR is involved with ensuring support for the protection of refugees, and works with Government authorities to build domestic capacity. In addition, it has a specific mandate for the prevention and addressing situations of statelessness.
- Organizational Context
The Protection Associate (Community-Based) is a member of the Protection Unit in a Country Operation and may report to the Protection Officer, Protection Officer (Community-Based), or another more senior staff member in the Protection Unit. Under the overall direction of the Protection Unit, and in coordination with other UNHCR staff, government, NGO partners and other stakeholders, the Protection Associate (Community-Based) works directly with communities of concern to identify the risks they face and to leverage their capacities to protect themselves, their families and communities. The incumbent may have direct supervisory responsibility for part of the protection and/or support staff and supports the application of community-based protection standards, operational procedures and practices in community-based protection delivery at the field level. To fulfil this role the Protection Associate (Community-Based) is required to spend a substantial percentage of her/his time working outside the office, building and maintaining networks within communities of persons of concern. The development and maintenance of constructive relationships with persons of concern that measurably impact and enhance protection planning, programming and results forms the core of the work of the Protection Associate (Community-Based). The incumbent also supports the designing of a community-based protection strategy by ensuring that it is based on consultation with persons of concern.
- Assist functional units, the Multi-Functional Team (MFT) and senior management to integrate participatory and community-based approaches in the overall protection delivery strategy and operational procedures.
- Through relationships with persons of concern and network of partners stay abreast of political, social, economic and cultural developments that have an impact on the protection environment and provide advice to the protection team. Understand the perspectives, capacities, needs and resources of the persons of concern and advise the protection team accordingly, highlighting the specific protection needs of women and men, children, youth and older persons, persons with disabilities, marginalized groups.
- Work with host communities to identify opportunities for national civil society involvement in improving the protection of persons of concern.
- Work with implementing and operational partners as well as with displaced and local communities to develop community-owned activities to address, where applicable, the social, educational, psycho-social, cultural, health, organisational and livelihood concerns as well as child protection and prevention and response to SGBV.
- Assist in the analysis that identifies the capacities of communities of concern and risks they face.
- Support participatory assessments by multifunctional teams and ongoing consultation with persons of concern.
- Assist in planning and monitoring of programmes and budgets, with an AGD perspective
- Build office capacity for community-based protection through training and establishing systems for community mobilization and participation of persons of concern.
- Support communities in establishing representation and coordination structures.
- Ensure community understanding of UNHCR’s commitment to deliver on accountability and quality assurance in its response.
- Act as interpreter in exchange of routine information, contribute to related liaison activities and respond directly to routine queries.
- Perform other relevant duties as required.
- Contribute to the enforcement of participatory AGD sensitive analysis as an essential basis for all of UNHCR’s work.
- Initiate AGD sensitive interventions at the appropriate level on community-based protection issues and to respond to protection concerns and incidents within the office, with external interlocutors, groups and individuals based on agreed parameters.
- Identify and select which individuals or groups to prioritize for counselling and field visits based on agreed criteria.
- Intervene with authorities on protection.
- Enforce compliance of implementing partners with global protection policies and standards of professional integrity in the delivery of protection services.
- Recommend and prepare payments to individual cases.
- Essential Minimum Qualifications and Professional Experience Required
- Completion of the Secondary education; Training/certificate in International Development, Cultural Studies, Human Rights, International Social Work, Social Science, Political Science, Anthropology, International Law or other clearly related disciplines is required.
- Minimum of 6 years previous relevant job experience.
- Computer skills (MS Office, including Excel, Word, PowerPoint, Access).
- Fluency in English and working knowledge of another relevant UN language or local language.
- Desirable qualifications and competencies
- Knowledge of Administrative/financial rules, procedures, processes in the context of UNHCR offices and Field operations.
- UNHCR learning programmes (PLP).
- Knowledge of MSRP.
Applicants who wish to be considered for this vacancy should send their (I) Letter of
Motivation, (ii) CV, and (iii) signed Personal History Form (available at <http://www.unhcr.org/hk/wp-content/uploads/sites/13/2017/10/UNHCR_Personal_History_Form_October-2017.zip>) by email to [email protected] with subject “Protection Associate (Community-Based) G6 (Post No. 10029790)” no later than 06 March 2019.
- Incomplete applications will not be considered.
- Only those short-listed for interviews will be notified and invited for written test and interview.