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Job Opportunities

UNHCR offers opportunities in a wide range of functional areas where you can achieve your professional goal to be a humanitarian. Join the organization and help make a difference at a time when more people than ever need our help.

Office of the United Nations High Commissioner for Refugees (UNHCR) invites applications for the below post(s):

Donor Care Assistant (Private Partnerships & Philanthropy), G4, Temporary Appointment for 6 months
Donor Care Assistant (Donor Care Executive), Renewable Contract, LICA 4


Donor Care Assistant (Private Partnerships & Philanthropy), G4, Temporary Appointment for 6 months

Office of the United Nations High Commissioner for Refugees (UNHCR) is recruiting a Donor Care Assistant (Private Partnerships & Philanthropy, PPH), carry out an external title – Donor Care Executive (PPH).

The Office would like to request for a new short-term appointment, Donor Care Assistant (PPH) to fill gaps with temporary manpower to deliver tasks for operational duties and enhance donor cultivation and stewardship of PPH team.

The Donor Care Assistant (PPH) will work alongside the existing PPH and MVD teams to perform relational fundraising, donor engagement and communications, plus providing high quality donor care services.

 

Requirements and experience:

  • Completion of Secondary Education, degree is desirable in Communications, Marketing, Translation, International Relations, Business Administration or a related field; Candidates with a degree in other disciplines with a proven relevant professional record will be accepted;
  • Minimum one year working experience with proven record in account/relation management, telemarketing, donor relations, marketing communications or fundraising in Hong Kong;
  • Preferable with experience in managing, cultivating and providing service to high-end clients, middle or major donors, corporations is a definite advantage;
  • Understanding of and strong commitment to UNHCR’s mandate, mission, vision and persons-of-concerns;
  • Subscription to and integration of UNHCR’s codes of conduct and core values;
  • Professional, highly presentable and possess a donor-centric attitude;
  • Skillful communicator, able to establish relationships with donors over the phone and via email;
  • Good understanding of prospecting, cultivation, solicitation, negotiation and closing gifts;
  • High level of personal and professional integrity, including the ability to maintain confidentiality regarding donor profiles and personal information;
  • Good market knowledge of Private Sector Fundraising focused on high-valued middle and major donors in Hong Kong is preferred;
  • Proficiency in MS office especially MS Word, Excel, PowerPoint and Outlook;
  • Experience working within a CRM, e.g. Salesforce is a definite advantage;
  • Proficiency in written and spoken in Chinese (Cantonese and Putonghua) and English;
  • Ability to work flexible hours including some evening and weekends and a commitment to working on events that fall outside of office hours;
  • Ability to work independently and under pressure.

 

Responsibilities:

  • Build relationship with high-valued middle donors, major donors and prospects through one-to-one telecommunication and email to ensure key performance indicators are met, including but not limited to raise fund for special appeals and emergencies, donor reactivation, upgrade and retention calls, plus one-off conversion;
  • Assist the execution of donor engagement and communications in reaching annual cultivation, solicitation and revenue targets;
  • Initiate and sustain positive and mutually beneficial relationships with the designated group of middle donors, major donors and prospects by understanding their needs and interests and providing one-to-one concierge treatment, including but not limited to welcome and appreciation calls, supportive donor care services, sharing UNHCR work updates and refugee situation;
  • Steward and manage the assigned donor groups to ensure proper file movement and optimize donor potentials;
  • Conduct due diligence to research donor for screening purposes;
  • Regularly housekeep donor data, donation history and communications at database (Salesforce) to ensure information is most up-to-dated;
  • Provide fundraising, administration, logistic and other necessary support across different PSP teams when required.

 

Closing date: 2 August 2020

Applicants who wish to be considered for this vacancy should send their

by email only to [email protected] Please ensure that they are sent with the titles “your name Personal History Form” and “your name Motivation Letter”. Please put Donor Care Assistant (PPH) in the email subject line.

Note:
1) Only those short-listed for interviews will be notified and invited for written test and interview.


Donor Care Assistant (Donor Care Executive), Renewable Contract, LICA 4

Office of the United Nations High Commissioner for Refugees (UNHCR) is recruiting a Donor Care Assistant, carrying an external title of “Donor Care Executive”, to work alongside the Donor Care team and to provide high quality customer service and deliver engaging donor communications for Private Sector Partnerships Service (PSP) in UNHCR Hong Kong and Macao SARs.

 

Requirements and experience:

  • Completion of the Secondary Education, degree is desirable in marketing, communication, social science or a related field;
  • Minimum 1 year of proven experience in a fundraising or sales environment working on donor/customer care or fundraising, gained in Hong Kong market;
  • Proven experience of managing donor or customer records within a customer relationship database;
  • Knowledge of MS office especially MS Word, MS Excel;
  • Attention to details, high accuracy and result oriented;
  • Ability to collaborate with others, with a flexible and positive attitude;
  • Strong communication and interpersonal skills;
  • Able to work independently and under pressure;
  • Proficiency in written and spoken Chinese (Cantonese and Mandarin) and English;
  • Writing skills for donor communications;
  • Customer service oriented;
  • Statistical and mathematical competencies.

 

Responsibilities:

  • Under the supervision of Assistant PSP Officer (Donor Care) (NOA) of UNHCR PSP Unit, responsible for supporting the operation of donor care works of PSP Unit including processing of donation forms, donor journey, donation transactions, etc.;
  • Execute donor journeys according to planned schedule, conduct testing among journeys, implement donor engagement activities;
  • Work closely with supervisor to design, implement, monitor and optimize telemarketing programmes and make sure KPIs are met;
  • Liaise, monitor and review outsourced vendor services performance such as data entry, telemarketing, lettershopping services etc.;
  • Produce report and analysis to enhance programme performance, donor retention and understand donor behaviour;
  • Produce online and offline communication to donors to enhance donor loyalty;
  • Organize donor gatherings and conduct donor surveys;
  • Ensure the quality and accuracy of donor details and records on the donor database inputted by the team including:
  1. Ensuring that donation forms are processed in an accurate and timely manner;
  2. Ensuring supporter’s details are accurately record in the database; and
  3. Ensuring transaction records are accurate.
  • Deliver best quality donor care to new and existing donors including:
  1. Engaging new donors and extending their loyalty by delivering proper welcome call or email;
  2. Follow up unsuccessful debits on a timely manner;
  3. Ensure donor communications are properly produced and delivered according to schedule;
  4. Ensure donation receipts will be issued according to planned schedule;
  5. Ensure donors will receive proper thank you calls to develop close donor relationship; and
  6. Prompt replies to donor and pubic enquiries related to UNHCR by phone, email or mail.
  • Liaise with bank and payment platforms to ensure timely and accurate payment collections;
  • Support UNHCR’s donor care and fundraising events, outdoor work may required; and
  • Undertaking other duties as assigned by her/his supervisor.

 

Benefits:

  • 5 working days per week (Monday to Friday), 8-hour working per day
  • 30-day Annual Leave per year

 

Closing date: 4 August 2020

Applicants who wish to be considered for this vacancy should send their

by email only to [email protected] Please ensure that they are sent with the titles “your name Personal History Form” and “your name Motivation Letter”. Please put “UNHCR – Donor Care Assistant (LICA 4)” in the email subject line.

Only shortlisted candidates will be notified and invited for the interview and written test.