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How to make sure our emails go to your inbox

Don't want to miss our emails?

Once you subscribe to our UNHCR newsletter, you usually don't have to do much else. However, sometimes our emails do not reach your inbox because of how different email providers work.

To avoid this and ensure you receive our emails, we recommend marking our emails as safe. This process is called whitelisting. Whitelisting tells your email provider that our messages are trusted and should be delivered straight to your inbox.

Follow the instructions below based on your email domain and whether you use a mobile or desktop email app to ensure our emails are whitelisted. This way, our newsletter updates always reach your inbox instead of being sent to spam or promotional folders.

If you're using a different email domain or if you need further assistance, please refer to the specific instructions provided by your email provider or contact their support.

Domain: Gmail

On your mobile (tablet/phone): 

  • If an email is in your spam folder, open it and click "Report not spam." 

  • To move an email from the promotional folder to your primary inbox, open the email, tap the three dots in the upper right corner, and select "Move to > Primary." 

On your desktop (Mac/PC): 

  • Gmail Tabs: Drag the email from the tab it's into the Primary tab when using tabs. 

  • Marking as "not spam": Open an email in the spam folder and click "Report not spam." 

  • Creating a filter: Access settings, go to Filters, create a new filter, specify the email domain, and choose "Never send it to spam." 

Domain: Yahoo

On your mobile (tablet/phone): 

  • Tap the hamburger menu (three stacked lines) in the top left corner. 

  • Go to Settings, scroll down to Filters, and select the email account.

  • Tap the + icon to add a new filter, name it, and specify the email or domain you want to whitelist. 

  • Click the ✓ icon to save the filter. 

On your desktop (Mac/PC): 

  • Open the email you would like to whitelist. 

  • Click the contact name and address, then click "Add Contact." 

Domain: Outlook

On your mobile (tablet/phone): 

  • Open the email you want to whitelist. 

  • Tap the three dots in the top right corner of the screen (not inside the email). 

  • Select "Move to Focused Inbox", choose "Move this and all future messages", then tap "Move to Folder". 

On your desktop (Mac/PC): 

  • Outlook 20XX: Click "Click here to download pictures" in the information box, then click "Add Sender to Safe Senders List" or "Add the Domain to Safe Senders List." 

  • Open the email and click "I trust [email protected]. Always show content." 

Domain: AOL Mail

On your mobile (tablet/phone) and on your desktop (Mac/PC): 

  • Open the email, click the contact name and address, then click "Add Contact". 

Domain: Apple Mail

On your mobile (tablet/phone):

  • Open your Mail app and go to the Mailboxes screen. 

  • Select the Junk folder. 

  • Find the email you want to whitelist and swipe left to see options. 

  • Tap "More," then tap "Mark" and "Mark as Not Junk."

Different Domain

Refer to the specific instructions provided by your email provider or contact their support for assistance with whitelisting – and let us know if you need any further support by replying to the email you have received.