Reception is the process by which individuals are accepted into the registration process. Reception facilities must always promote the dignity of individuals and the safety and security of staff and refugees. At reception, people are informed about the processes, rights and obligations associated with emergency registration, and scheduled for registration interview. Those with visible or declared urgent specific needs are identified and prioritized, according to SOPs. Biometric identification may be carried out, if feasible, to check for already registered individuals. Refer to Module 5.1 for further guidance on Reception.
Key considerations for reception/registration site identification are discussed in Module 3.9 under the sub-headings: (i) Location, (ii) Building capacity, (iii) Essential services, and (iv) Security standards. General guidance on reception/registration site layout can also be found in Module 3.9. In emergencies, additional considerations to ensure a rapid flow of people through the various processes in place may include:
- Setting up simple fencing and/or barriers to reduce crowd pressure, engaging informal crowd control support from community leaders;
- Issuing serial numbered tokens to manage queuing refugees;
- Use of communication systems (megaphones and/or loud speakers) to share key messages, updates on waiting time, etc.
- Establishing separate channelling of different caseloads (if there are multiple nationalities);
- Ensuring fast track re-admission for people admitted by the reception desk and unable to complete the registration process on their assigned day;
- Designing simple and clear procedures for the identification and prioritization of persons with specific needs from Reception through Registration;
- Ensuring basic confidentiality principles with respect to interview spaces.