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UNHCR operates as part of the inter-agency humanitarian response, working in close coordination with local authorities and humanitarian partners. UNHCR is leading three clusters – Protection, Shelter and NFIs, and Camp Coordination Camp Management (CCCM).  

Protection Cluster  

UNHCR leads the Protection Cluster in Ukraine, alongside Right to Protection (R2P) as co-chair.  


Key figures 

UN agencies, national and international NGOs

coordination hubs in Dnipro, Kyiv, Lviv, Vinnytsia, Uzhhorod

people reached collectively in 2022

people reached under General Protection (awareness-raising, protection information counselling, transportation services, psychosocial support, case management and legal assistance) in 2022

Objectives for 2023  

  • ensure vulnerable IDPs, non-displaced persons and returnees are provided with principled, suitable and gender-responsive specialized protection assistance to address risks to their physical safety and well-being; and  
  • ensure IDPs, non-displaced persons and returnees are supported with General Protection, Gender-based Violence, Child Protection and Mine Action interventions to access basic services and their legal and human rights. 

Under General Protection, UNHCR and R2P coordinate 49 partners with a target of assisting 1.7 million IDPs, 1.6 million non-displaced people and 1.1 million returnees in 2023 

The response strategy includes delivery of specialized protection assistance; expansion of outreach and protection services through enhanced engagement with CSOs and networks of volunteers; strengthening the capacity of communities and authorities to implement protection systems and inclusive protection activities; strengthening the protection analysis to inform a response that supports accountability to affected populations and ensures continuous prioritization of the most at-risk and vulnerable individuals. 


Key activities

  • case management 
  • emergency cash for protection 
  • hotlines 
  • individual protection assistance 
  • legal assistance  
  • protection counselling and protection monitoring  
  • psychosocial support  
  • referral to specialized services and transportation  
  • advocacy, assessments, awareness-raising, capacity building, community-based protection, and institutional support  


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Dashboards, tools and important links  

The Cluster has rolled out an updated Protection Monitoring Tool as well as a Services Advisor tool to better inform referral and operational prioritization. 


Other resources 

Protection Cluster Ukraine Quarterly Newsletter – June 2024

Ukraine: Protection Analysis Update – June 2023  

Protection Cluster Hub Factsheets 

Dnipro | Kyiv | Lviv | Uzhhorod | Vinnytsia 

Visit Protection Cluster webpage for more information and resources.  


Related stories  

Shelter and Non-Food Item (SNFI) Cluster  

UNHCR leads coordination of the SNFI Cluster in Ukraine, alongside the Danish Refugee Council (DRC) as nation co-chair and People in Need as co-chair in the Eastern hub. 


Key figures 

UN agencies, national and international NGOs

coordination hubs in Dnipro, Kyiv, Lviv and Vinnytsia

people reached collectively in 2022

people reached with NFI support for households, collective sites and bomb shelters

people benefitted from emergency shelter assistance and house repairs

people supported with winterization assistance in 2022-2023

Objectives for 2023  

In 2023, SNFI Cluster has two sectoral objectives that work together, in a complementary and mutually reinforcing way to ensure provision of shelter assistance and essential NFI support: 

  • to provide shelter assistance responding to needs of IDPs, people who remain in war-affected areas and returnees. This includes consideration of cross-cutting themes such as protection, inclusion, accountability to affected populations (AAP), housing, land and property (HLP), and environmental issues 
  • to provide essential NFI support based on needs for IDPs, people who remain at home, and returnees at the household level, including those residing in collective sites (CSs). Implementation of this objective will include efforts to promote a greener NFI response

Key activities 

  • emergency shelter support 
  • temporary housing 
  • light and medium housing repairs (cash and in-kind) 
  • heavy repairs 
  • refurbishment of collective sites, rental support and hosting family support 
  • provision of NFI kits for collective sites, households and bomb shelters 
  • provision of winter specific NFIs including clothes and heating, as well as support for winter energy needs (cash and in-kind) 

Latest documents  

Intro Shelter/NFI Cluster 2023.

Shelter Information Damage Assessment and Response Database – June 2023 Update 

Interview with John Wain, the Coordinator of the Shelter/Non-Food Items Cluster for Ukrinform.



















Visit Shelter, NFI Cluster webpage for more information and resources.  


Related stories 

House repairs restore hope for Ukrainian family after year of turmoil

House repairs restore hope for Ukrainian family after year of turmoil

Now aged 84, Kateryna Humennyy was just a child when war first upended her life in Ozershchyna, a small village set among vast agricultural plains an hour’s drive west of Ukraine’s capital Kyiv. Her father was killed during the Second World War, leaving her mother to...

Camp Coordination and Camp Management (CCCM) Cluster  

UNHCR leads the CCCM Cluster in Ukraine, which was activated in March 2022 following the escalation of the war in Ukraine.  


Key figures 

international and national partners

regional hubs in Kyiv, Lviv, Vinnytsia, Dnipro

people reached in collective centres in 2022

people are planned to be reached in 2023

The overall objective of the CCCM Cluster in Ukraine is to ensure a coordinated multi-sectoral response and operationalized data for protection and assistance to IDPs residing in communal settings, improving their quality of life and dignity during displacement, while advocating for transitional and durable solutions. The Cluster works to ensure that needs of communities are at the centre of the response, while minimum CCCM and SPHERE standards are met, and local capacity is developed. 

Objectives for 2023 

  • improve living conditions in collective sites through enhanced site coordination and management, including facilitating multi-sectoral assistance by humanitarian actors, in support of government and other local site managers;  
  • strengthen self-organization of displaced populations in collective sites and improve access to information, in order to strengthen IDP mobilisation, participation and leadership in collective sites; and  
  • build the capacities of the Cluster partners and relevant stakeholders, including national actors, authorities at all levels, and site managers, to strengthen the protection environment for IDPs in the collective sites, ensure access to basic services, and multi-sectoral humanitarian response. Key activities include site monitoring through the Collective Site Monitoring (CSM) tool; establishing site management support teams, CCCM systems, community projects, and feedback and complaint mechanisms; and conducting capacity building for site managers and other stakeholders.  


Latest documents  

Ukraine Collective Site Monitoring: Round 7: March 2023 

Ukraine: Multisectoral CCCM Vulnerability Index Round 5: Collective Sites Monitoring Household Survey  

Map of the active collective sites (Ukraine, April 2023) 

Map of the inactive collective sites ready to host IDPs in emergency (Ukraine, April 2023)  


Visit CCCM Cluster webpage for more information and resources.


  Related stories  

University dorm in western Ukraine offers escape for fleeing families

University dorm in western Ukraine offers escape for fleeing families

Until recently, students filled the halls and rooms of this dormitory in Mukachevo State University in western Ukraine’s Zakarpattya region. Now, the building throngs with activity of a different kind, as families driven from their homes by heavy shelling and fighting...