Where we work
Where we work
UNHCR Jordan runs one main office located in Amman and has two field offices in Jordan’s two main refugee camps for Syrian refugees; Azraq and Zaatari, as well as a field unit in Irbid governorate. In addition to its fixed office presence, UNHCR maintains regular outreach and engagement across governorates through a network of partner locations, ensuring continued accessibility of services and direct engagement with refugee communities across Jordan.
Country Office - Amman
Country Office Amman
Street Address:
Bldg. 177, Princess Basma Street, Abdoun Alshamali, Amman, Jordan
Mailing Address:
P.O.Box 940033, 11194 Amman, Jordan
Office working hours:
Sunday to Thursday, 8AM to 3:45PM
Refugee camps
Jordan is home to two main camps for Syrian refugees: Azraq and Zaatari. They were established by the Government of Jordan and humanitarian partners in response to the large-scale displacement caused by the Syria crisis, providing refuge, protection, and essential services to Syrians fleeing conflict and seeking safety in Jordan.
Zaatari Camp
Home to almost 47,700 Syrian refugees (as of mid-2026), Zaatari camp spans 5.4 km² and is under the joint management of the Syrian Refugee Affairs Directorate (SRAD) and UNHCR. As the lead agency for the refugee response in Jordan, UNHCR coordinates activities and services provided in the camp.
Since its establishment in 2012, Zaatari has become emblematic of Syrian displacement in Jordan. The camp's evolution from a small collection of tents to a semi-urban settlement reflects the changing needs and aspirations of its residents, as well as a transition to a more predictable, cost-effective, and participatory platform for delivering assistance.
Azraq Camp
Opened in 2014, Azraq camp hosts around 33,000 Syrian refugees by mid-2026. The camp has four operational villages and is about 14.7 km2 in size. The Syrian Refugee Affairs Directorate (SRAD) and UNHCR, coordinate the camp management.
Some of the key facilities in Azraq camp include a hospital, health clinics, a solar power plant, schools, and community centres. The village-based approach aims to foster a greater sense of ownership and community among residents.
Host communities
Around 80% of refugees in Jordan live in towns and cities. Amman, the capital, hosts the largest number of refugees, followed by Irbid and then Mafraq. In order to cater to the specific needs of this population, UNHCR is present in all three locations and also works closely with national NGO partners to reach refugees living across the country.
In addition, UNHCR teams conduct regular outreach and community visits to other governorates, including Karak and Madaba, to engage with refugees, identify protection needs, and ensure access to services and assistance.
Across Jordan, UNHCR works to support community empowerment and strengthen cooperation between refugee and host communities. This approach addresses the needs of urban and rural refugees by bridging gaps between refugees and Jordanians, while enabling UNHCR to deliver targeted assistance to those who need it most.
